Peter Kruvczuk

Technical Operations Manager at IDMWORKS
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Contact Information
us****@****om
(386) 825-5501
Languages
  • Spanish Elementary proficiency
  • SQL Professional working proficiency

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5.0

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Florence Kahn

Peter is a consummate professional and a pleasure to work with. We became fast friends and efficient teammates, and remains one of the parts I miss most about working with PSAV.

Jim Albarano

Peter is a fantastic asset to production, extremely professional a great to work with.

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Experience

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Technical Operations Manager
      • Oct 2018 - Present

      Primary Responsibilities:o Respond to escalated client support calls for managed services, as neededo Provide real-time resolution on a wide range of technical and non-technical customer issues o Gather requirements from customers for enhancement requests.o Manage team to perform day-to-day operations and mentor them to enhance their skillso Effectively communicate and manage customer engagemento Actively drive priority 1 and 2 incidents towards resolution and monitor problem managemento Prepare status reports and drive calls with customero Assess knowledge of existing implementation and guide the team in building a knowledge repositoryo Ensure learning and skill enhancements for each team member by guiding and mentoringo Periodically perform audits to ensure policies and procedures are followed.o Share best practices with the team and encourage adherence to processeso Communicate status including timely reporting and escalation of issues and riskso Author technical documentationo People management responsibilitiesCustomers:Novant Health (Oct. 2018 – present)El Camino Hospital (Aug. 2019 – present)HCSC (Aug. 2020 – present)Asurion (Sept. – Oct. 2020) Show less

    • Identity and Access Management Engineer
      • Oct 2016 - Sep 2020

      Primary Responsibilities:o Deliver consultant services in a direct capacity on client engagementso Create and validate security solutions consistent with client objectives and best practiceso Transcribe and present technical information to business / executive levelso Develop and execute test cases and test plans for IAM solutionso Respond to escalated Tier 3 client support calls for managed services, as neededo Provide knowledge transfer, training, and support activitieso Provide a high level of customer service through comprehensive communicationo Observe project delivery protocol and ensure timely escalation of status, issues, and riskso Work with vendor product support to open, troubleshoot, and resolve product issueso Develop technical project plans and aid in project resourcingo Assist other engineers solving complex problemso Work closely with management to help ensure project successo Mentor entry-level and junior engineersCustomers:Windstream (Oct. 2016 – July 2018)Inova (Dec. 2016 - May 2019)Subaru (Sept. 2019 – Jan. 2022)Asurion (Nov. 2020 – Dec. 2020)Braeburn (Sept. 2019 - Sept. 2021) Show less

    • Business Analyst, Senior Business Analyst
      • Aug 2015 - Jul 2018

      Primary Responsibilities:o Provide real time resolution on a wide range of technical and non-technical customer issues.o Timely acknowledge the issue receipt to the customer, update log in ticketing tool and reply to customers queries.o Deliver in a 24*7 shift mode including night shift. o Willingness to receive calls and support during off-office hours and over weekend (as required)o Perform problem management – root cause analysis and provide resolution / workarounds. o Willingness to receive calls and support during off-office hours and over weekend (as required)o Enhance knowledge by learning new technology (primary and secondary skill)o Provide assistance and cover for other team members when required.o Provide a high level of customer service with pro-active communication.o Work with vendor product support to open, troubleshoot, and resolve product issues.Customers:Highmark (Sept. 2015 – Sept. 2016)Windstream (Oct. 2016 – July 2018) Show less

  • Peter Kruvczuk Freelance Video Editing, Graphic and Web Design
    • Philadelphia, Bucks, Delaware, and Montgomery Counties
    • Freelance Video Editor, Graphic and Web Designer, DJ, Tech
      • Mar 2002 - Mar 2016

      o Graphic Design and Print o Web Design o Video editing o Various Media Production Tasks o Professional DJ for public and private events o Graphic Design and Print o Web Design o Video editing o Various Media Production Tasks o Professional DJ for public and private events

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • AV, Facilities, and Events Manager
      • Apr 2013 - Aug 2015

      o Communicate with and schedule events with vendors both within and outside JnJ. o Ensure smooth operation of facilities integrating technology and audio visual as well as accommodating to any needs of the client. o Efficient planning and communication with clients and JnJ employees. o Assist employees around the campus for their needs with audio visual, printers, and VOIP and IT. o Repair high end audio visual equipment. o Maintain records and lists of new employees, moves, and terminations. o In charge of FedEx and all other shipping coming in and out of the building. o Supervise employees with special needs. Show less

  • Miss Susan's Entertainment and Dance
    • Greater Philadelphia Area
    • Videographer, Editor
      • Jun 2010 - May 2013

      o Video set up and operation for annual dance recital o Complete creative control of post production operations o Video and audio editing, title sequencing and digital effects o DVD production, including menu and label design o Video set up and operation for annual dance recital o Complete creative control of post production operations o Video and audio editing, title sequencing and digital effects o DVD production, including menu and label design

    • United States
    • Legal Services
    • 1 - 100 Employee
    • Videographer, Editor
      • Mar 2010 - Apr 2013

      o Responsible for video deposition set up, striking, and overall quality and expedited product. o Picture in picture post production editing o Create PDF formats of documents and photos and integrate into video o Create polished and professional DVD design to clients o Extensive in court litigation support including video playback and live editing for redactions o Utilize Sanction and Trial Director for in court litigation support to import, organize, and display exhibits o VoIP set up and quality assurance of live video web conferences using Auralink HD o Occasionally simultaneously record video in addition to streaming o Deposition litigation support using ELMO technology for live document reference and projection and precise action logging for future post production o Synchronization of video to transcript Show less

  • In The Mix Entertainment
    • Greater Philadelphia Area
    • DJ
      • Aug 2011 - Feb 2013

      o Set up and tear down of professional equipment, including mixers, speakers, microphones, visual aids, lighting, etc. o “Reading” the crowd and providing a memorable experience o Karaoke, Quizzo, Pong Tournaments, and other bar related events o Promoting local events and offers and working with the on site staff to produce a quality and profitable event o Wedding DJ comprehensive integration and planning o Provide voice and character on the microphone during events o Work with non-bar venues and verbally interact with customers in addition to playing music o Keeping up to date on the top music of the past and present and keeping library updated Show less

    • Media Production
    • 1 - 100 Employee
    • Production Assistant
      • Jan 2013 - Jan 2013

      o Assigned as "Talent PA"​ and worked exclusively and directly with main subject / on-screen talent before, during, and after filming. o Met tight deadlines to accommodate the needs of the on screen talent and film crew. o Assured the safety and security of on-screen talent. o Assisted with set up and striking of sets when available. o Acted as travel chauffeur for on-screen talent. o Assured the utmost satisfaction for on-screen talent, their family, and personal assistants. o Maintained confidentiality of the talent's personal information, the outcome of the filming, and highly confidential personal records and information for the cast and crew. o Utilized sophisticated and reliable communication between the talent and crew. Show less

    • United States
    • Events Services
    • 700 & Above Employee
    • ETS III
      • Nov 2007 - Jan 2011

      o Camera operation. o VoIP video and audio conferencing locally and globally. o High speed internet networking. o Video digitization, editing, and graphic design. o Setting up and operating microphones, sound boards, video switchers, recording devices for both audio and video, lighting, high speed internet, etc o Maintain a positive relationship with all clients through effective communication. o Work with clients to finalize invoices and complete Helios order entry. o Responsible for proper security, storage, transportation, and maintenance of equipment. o Exposure to Oracle End User UI Notable Customers: Firmenich United Nations Novo Nordisk NBA Nissan Pricewaterhouse Coopers Merck Johnson and Johnson Marriott Hotels Show less

  • Audio-Visual Solutions
    • West Berlin, NJ
    • Lead Technician, Web Designer
      • Mar 2007 - Nov 2007

      o Installation, maintenance and repair of professional and consumer AV equipment in a commercial, residential, educational, or outdoor setting o Redesigned website audio-visual-solutions.com (2007 (decommissioned)) o In charge of 3 technicians to train and direct o Installation, maintenance and repair of professional and consumer AV equipment in a commercial, residential, educational, or outdoor setting o Redesigned website audio-visual-solutions.com (2007 (decommissioned)) o In charge of 3 technicians to train and direct

    • Editor
      • Jan 2003 - Jan 2007

      o Edited short films Audition, Play, and The Paradigm Shift o Worked closely with and reported daily assessment to directors o File compression and format change, assisted special effects o In charge of 3 assistant editors to compile, capture, and organize video o Creative control over picture lock, time management o Edited short films Audition, Play, and The Paradigm Shift o Worked closely with and reported daily assessment to directors o File compression and format change, assisted special effects o In charge of 3 assistant editors to compile, capture, and organize video o Creative control over picture lock, time management

    • United States
    • Broadcast Media Production and Distribution
    • 700 & Above Employee
    • Assistant Editor
      • Jun 2006 - Aug 2006

      o Responsible for digitization and video edits in AVID Adrenaline o Set up audio/video components to record live feeds in house or via satellite. Notable client: Don LaFontaine o Video editing and menu creation for DVD authoring. Notable client: Hulk Hogan o Assisted editors with promos and documentaries: "In the Footsteps of bin Laden" [After Effects], "Glen Beck" [Pro Tools] o Gained experience in Smoke o Tape dubs and converting formats, including PAL o Responsible for digitization and video edits in AVID Adrenaline o Set up audio/video components to record live feeds in house or via satellite. Notable client: Don LaFontaine o Video editing and menu creation for DVD authoring. Notable client: Hulk Hogan o Assisted editors with promos and documentaries: "In the Footsteps of bin Laden" [After Effects], "Glen Beck" [Pro Tools] o Gained experience in Smoke o Tape dubs and converting formats, including PAL

    • United States
    • Information Technology & Services
    • Auto CAD Blue Print Drafter
      • Sep 2001 - Aug 2002

      o Survey sites for installation of HVAC systems. o Draft and print out blue prints after site survey to plan out installation. o Survey sites for installation of HVAC systems. o Draft and print out blue prints after site survey to plan out installation.

Education

  • Temple University
    BA, Film and Media Arts
    2002 - 2007
  • Conwell Egan Catholic HS
    GED, General Education
    1998 - 2002

Community

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