Experience

Veeve

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Systems Administrator

  • Sep 2019 - Present



Mirus IT Solutions

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• OnSite Engineer

  • Sep 2017 - Aug 2019

  • Providing excellent client facing support at Portman Settled Estates • Managed the onsite support for Portman’s migration to Azure IaaS • Supporting Azure IaaS and remote desktop services on Server 2016 • Supporting Portman Estate third party products, iManage DMS • Managed and implemented Office 356 services, online archiving and retention policies • Day to day BAU with the use of ConnectWise Manager and Automate • Supporting infrastructure ranging from Microsoft Server 2016, 2012 R2, 2008 R2 to VMware vCenter 6.5, Citrix 6.5 remote desktop Show less



Complete I.T. Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Consultant

  • Mar 2016 - May 2017

  • Providing client facing support across a range of sectors that include media, construction, property management and education • Prepare agendas for weekly/quarterly review • Develop roadmaps and deliver prioritised workloads • Develop project proposals and plans • Carried out proactive structured days that included server checks/logs/storage, firewall checks/logs/rules, backup checks/log/testing, licensing/renewals and review of any existing tasks/issues. Proactive days also include scheduled time to address any issue found from checks while onsite and to push out any updates/firmware for PC, server, firewall etc. • Review and update client technical documentation Show less



Ridgewall

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• 2nd Line Support Technician

  • Sep 2014 - Jan 2016

  Providing 2nd line support remotely and on-site to clients across a range of sectors including the hospitality, medical, educational and legal sector • Involved in Office Migrations • Installing LAN networks, Cisco firewalls, Cisco switches • Maintaining Window Servers 2012 R2, 2008 R2, 2003 • Maintaining Microsoft Exchange 2013, 2010, 2007 • Managing and administering Windows XP, Windows 7, Windows 8, Windows 10 workstations and laptops, tablets and smart phones • Patching networks – experienced patching networks for 200 plus users • Moving users from analogues to digital phone infrastructures AVAYA, IP Office 500 • PC and Laptop builds • Installing and upgrading desktop software • Assisting with local or group wide network/systems upgrade projects • Maintaining backup solutions Arcserve D2D and Cloudbury Show less



PFH Technology Group

• Ireland
• IT Services and IT Consulting
• 300 - 400 Employee

• Level 2 Support Technician

  • May 2012 - Jul 2014

  Remotely maintained IT environment for The Doyle Collection Group, a series of 5 star hotels with 500 users across 10 locations in the UK, Ireland and USA, including a data centre and head office. • Developed and maintained excellent working relationships with clients • Developed troubleshooting guides for frequent issues, which resulted in lowering call volumes • Provided remote helpdesk delivery support, logging and managing IT requests in a fast paced environment • Managed and administered Windows XP, Windows 7, Windows 8 OS, workstations, laptops, tablets and smart phones • Maintained a Window Server 2000, 2003, 2008 and Microsoft Exchange 2003 environment • Installed and maintained HP, Kyocera, OKI and Cannon printers • Installed and upgraded desktop software • Coordinated with field engineers to resolve issues • Additional responsibilities included data backup, security and monitoring procedures Show less



Tigerx Ltd

• Tigerx Studio, Cornwall, England

• 3D Visualisation Artist

  • Nov 2009 - Oct 2010

  • Worked with client CAD drawings, sketches, mood boards and verbal communication to visualise client’s perspectives • Worked within group and individual projects • Developed 3D renders of stills and animations for commercial and private real-estate • Developed 3D models of objects and environments • Applied complex textures • Applied lighting and rendering solutions for developed environments I was also involved in tasks relating to IT including PC maintenance, PC recovery, software installation and maintenance, networking. Show less



Pantech Projects Ltd.

• Cork City, Ireland

• IT Technician

  • May 2007 - Oct 2009

  Worked as IT Technician for small engineering company • Provided desktop support for Windows XP and Windows Vista on workstations and laptops • Provided onsite troubleshooting and repair of printers • Maintained local LAN infrastructure Worked as IT Technician for small engineering company • Provided desktop support for Windows XP and Windows Vista on workstations and laptops • Provided onsite troubleshooting and repair of printers • Maintained local LAN infrastructure