Experience

Mirrikh Infratech Pvt. Ltd.
• India
• Real Estate
• 1 - 100 Employee
• Branch Head Sales

  • May 2023 - Present


CapitaLand Mall Asia. a Capitaland Group Company

• Snr HR / Admin Asst.

  • Jan 2014 - Jun 2023

  Responsibilities: Asset Management Inventory Management  Handling all vendor & other billing process Periodical Contract Renewals Handling all logistics i.e. cab service, Hotel & Flight Booking Management Maintaining hygiene in office & other areas of mall Maintaining access control system & finger punch system to keep a track of attendance Making optimum utilization of available resources to reduce expenses and cost savings Conduct Learning & Development Programs and trainings for all Employees and outsourced agencies i.e. security and housekeeping. Providing proper health check-up and Insurance for employees Providing uniforms to CSA & Technicians Handling employee Loan & Sponsorship Process for knowledge enhancement Attendance Process - Twice a month Handling all reimbursement process - Mobile & Vehicle Handling all Statutory Challans management i.e. EPF & ESIC Handling all documentation process according to SOP’s Vendor management Other Major Contribution: Handing and resolving all day to day IT related problem.  Co-ordination regarding IT related work with HQ / Singapore & Outsourced Vendor Show less

• Customer Service Associate

  • Dec 2010 - Dec 2013

  Responsibilities: Community engagement  Revenue generation through Ad panels, SOH and Sponsorships Helping the tenants to increase Brand Visibility and GTO Documentation & filling according SOP’s Event and execution Data Mining  Revenue generation through Festive stalls Tenant and Customer Relationship GWP monitoring & Redemption Customer enquiries and Complaints Customer segmentation and Demographic Research Reports like sales, opening and closing time, complaints, feedback etc.Highlights: The Celebration Mall Udaipur is India’s First Heritage Mall The mall is managed by CapitaMalls Asia, Asia’s leading Mall Management Company from Singapore CapitaMalls Asia manages more than 114 real estate properties in 5 countries The Celebration Mall Udaipur has more than 70 brands i.e. Mc Donald’s, Dominos, Subway, Easy day, PVR Cinemas, Max, Wills Life Style, Reliance Trends, US Polo Assn, Reliance Digital, Nike, Adidas, Crossword and many more Performed well and Promoted as In-charge – Admin / HR Show less



Maharaja Group of Colleges

• India
• Non-profit Organizations

• Administrative Manager

  • May 2009 - Nov 2010

  Responsibilities:  Responsibilities included charting the organization’s marketing, public relations, publications and merchandising vision; Creation, implementation, and monitoring of annual project plans; Staff liaison to three volunteer committees;  Contributing member of editorial board responsible for publishing quarterly national magazine; Created leadership development curriculum;  Taught classes in marketing, public relations, and strategic planning; Recruiting, interviewing, hiring, training, monitoring staff productivity and conducting annual evaluations;  Strategic involvement in course designing, implementing course curriculum.  Supervised and deployed media campaigns.  Designed college brochure and website. Show less



Taj Residency, Ummed, Ahmedabad

• Administrative Travel Manager

  • May 2007 - Apr 2009

  • Lead the Team of more than 20 Members. • Coordinated the correspondence with team members, briefing them about company aims, objectives and its activities to give best service. • Managed Networking with the Suppliers and Travel Agents. • Organized and coordinated the meetings, seminars and workshops on hospitality for orientation and continuous grooming for team members and myself. • Attended Guests and given them services like Air Tickets, Luxury Vehicles, package Tours etc. • Administered all Cash / Bank Transactions • Managed the Travel Counters for round the clock (24 hrs). Show less