Senior Operations Manager

• Jan 2023 - Present

Operations Manager

• Jun 2022 - Present

My role is to providing inspired leadership for the operation of SecureSpace Self Storage team, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures that help promote a company culture that encourages morale and performance.Key Responsibilities:• Communicate job expectations; planning, monitoring, appraising, and reviewing jobcontributions• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions• Develop operations systems by determining product handling and storage requirements;develop, implement, enforce, and evaluate policies and procedures; develop processes forreceiving product, equipment utilization, inventory management, and shipping• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations• Update job knowledge by participating in educational opportunities; reading professionalpublications; maintaining personal networks; participating in professional organizations• Accomplish operations and organization mission by completing related results as needed• Meet or exceed operations labor budget expectations• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints Show less

District Manager

• Oct 2019 - Jun 2022

District Team Lead

• Oct 2016 - Oct 2019

- Develops the store management team to deliver legendary customer experiences in all stores.- Manages through unusual events to keep district day-to-day operating to standard. - Plans, identifies, communicates and delegates key responsibilities and practices to the store manager to ensure smooth flow of operations- Solicits customer feedback to understand customer needs and follows up on all customer service issues- Review company goals and key business indicators to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store employees to take action and achieve operational goals.- Managing financial operations of the facility and handling site vendor associations. - Review company goals and key business indicators to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store employees to take action and achieve operational goals.- Phone screening, interviewing candidate along with District manager and On boarding new employee. Show less

Store Manager

• Jul 2015 - Oct 2016

- Managing financial operation of the facility and handling site vendor associations. - Manage store operations, including but not limited to; creating and opening tenant accounts, handling tenant relations i.e. questions, problems, payments, unit transfers.- Managing up keep of facility and grounds.- Ensuring company goals and standards are met and exceeded all while keeping tenants in good favor. Coaching and ensuring team members performance are met company goals

Assistant store manager

• Jun 2014 - Jul 2015

Store Manager

• Sep 2009 - May 2014

- Design custom embroideries and vinyl patterns on T-shirts, hats, bags, aprons, and other product based on the customer's desires. - Demonstrated ability to work with service in mind, dealing with unexpected problems, and develop computer skills including graphics design in Adobe Photoshop, Microsoft Office and machinery for this particular industry. - Screening candidate, interviewing, hiring seasonal associate and coaching new employee. - Managing financial operations of the business and handling vendor and supplier associations. Show less

Au Pair

• Feb 2009 - Mar 2012

- Managed the daily activities of children in an independent environment. Developed creative learning and enrichment plans to meet childrens’ changing developmental needs. - Demonstrated patience and flexibility in meeting the requests of the host family. Enhanced the atmosphere of cultural exchange through sharing of customs, food and practices. - Balanced the priorities of my Au pair role along with the responsibilities of attending graduate school as a full-time student. - Managed the daily activities of children in an independent environment. Developed creative learning and enrichment plans to meet childrens’ changing developmental needs. - Demonstrated patience and flexibility in meeting the requests of the host family. Enhanced the atmosphere of cultural exchange through sharing of customs, food and practices. - Balanced the priorities of my Au pair role along with the responsibilities of attending graduate school as a full-time student.

Internship (Milk powder production)

• Mar 2007 - Jun 2007

- Learned how to operate and maintain machinery in milk power production line. - Quality control on the production line floor by making sure seams in the product were sealed and taking samples from products to be tested in lab for contaminants. - Researched production line efficiency for the Factory floor manager on the loss of milk powder in the production line process. - Demonstrated ability to managing project assigned to meet deadline of the short internship period. - Learned how to operate and maintain machinery in milk power production line. - Quality control on the production line floor by making sure seams in the product were sealed and taking samples from products to be tested in lab for contaminants. - Researched production line efficiency for the Factory floor manager on the loss of milk powder in the production line process. - Demonstrated ability to managing project assigned to meet deadline of the short internship period.

Internship (Quality Control)

• Mar 2006 - May 2006

- Ensured quality of products before and after packaging. - Oversaw the handling of products and frozen meat products production. - Practiced the use of science instruments and equipment. - Demonstrated the ability to think critically and be responsible in the work environment and then be able to solve unexpected problems. - Ensured quality of products before and after packaging. - Oversaw the handling of products and frozen meat products production. - Practiced the use of science instruments and equipment. - Demonstrated the ability to think critically and be responsible in the work environment and then be able to solve unexpected problems.