Experience

HoneyTek Systems

• Canada
• Computer Networking Products
• 1 - 100 Employee

• Information Technology Help Desk Support

  • Feb 2020 - Present

  Provides desktop support for all calls originated from the helpdesk requiring assistance and ranging from issues with users able to connect to the LAN or WAN, and using remote control tools to support local or remote users such as TeamViewer, RDP or VNC. Knowledge of networking technologies such as VPN, TCP/IP, and wireless Windows Server Management Active directory domain services 2012 R2 and above Proficient in supporting common end user applications including Microsoft Windows, Office 365, Microsoft Edge, Outlook etc Unix/Linux and windows operating systems Performed diagnostics, troubleshooting of system issues, updated help desk tickets/resolved, and maintained equipment inventory spreadsheets. Followed up with users after deployments to assist with any issues, answered questions related to their new machines, and educated them on their use Educated and trained new teammates on procedures and objectives set forth by project leaders Coordinated with upper management and other departments to resolve complex problems Volunteered for overtime as needed to obtain goals Performed upgrades, repairs and maintenance on the company's PC-related hardware, software and peripherals. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Maintained accurate and up-to-date inventory of hardware and software resources. Show less



Computer City Plus

• Canada
• Retail

• Desktop Support Technician

  • Mar 2019 - Jan 2020

  • Trouble shooting desktop and laptop related Issued for the customers • Worked Extensibly with Installing hardware and Software systems Visited offsite locations when needed to deliver new equipment and provide technical assistance • Troubleshoot system failures and provide solution to restore functionality • Setup Hardware install and configure software drivers • Extensive experience with Microsoft Office and Windows Applications • Manage security options and software in computers and networks to maintain privacy and protection from attacks Show less