Experience

Titanium Payments - Austin, TX

• United States
• Financial Services
• 1 - 100 Employee

• Director, Business and Product Development

  • Aug 2018 - Present



Titanium Payments

• Austin, Texas Area

• Technical Account Manager

  • Jul 2017 - Sep 2018



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Systems Engineer

  • Jun 2015 - Jul 2017



MLS Direct Network, Inc.

• Financial Services
• 1 - 100 Employee

• Account Manager and Representative

  • Dec 2012 - May 2015



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Intern

  • May 2014 - Aug 2014

  To lead and organize my department’s application and database migration to a new platform, consolidate under-utilized systems, and produce reports on operational inefficiencies To lead and organize my department’s application and database migration to a new platform, consolidate under-utilized systems, and produce reports on operational inefficiencies



MLS Direct Network Inc.

• Customer Service Representative

  • May 2010 - Dec 2012

  Interacted with merchants personally over the phone or at their location, troubleshooting terminals and resolving other technical issues. Updated client information and shipped terminal supplies per the customer's request. Implemented internal processes that improved client file creation and storage. Developed a template that streamlined the account creation process. Interacted with merchants personally over the phone or at their location, troubleshooting terminals and resolving other technical issues. Updated client information and shipped terminal supplies per the customer's request. Implemented internal processes that improved client file creation and storage. Developed a template that streamlined the account creation process.