Experience

SinglePoint Group International Inc

• Canada
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Inbound Sales Representative

  • May 2021 - Present

  - Proactively engage with customers to inform them of products and services to enhance consumer experience - Deliver exceptional customer service by resolving customer complaints including account discrepancies - Empathize with customers and schedule appointments according to their needs - Comply with company's procedures and guidelines to protect and keep customer information confidential - Proactively engage with customers to inform them of products and services to enhance consumer experience - Deliver exceptional customer service by resolving customer complaints including account discrepancies - Empathize with customers and schedule appointments according to their needs - Comply with company's procedures and guidelines to protect and keep customer information confidential



Shoppers Drug Mart

• Canada
• Retail
• 700 & Above Employee

• COSMETICIAN

  • Nov 2017 - Sep 2020

  - Promoted sales of cosmetic products; provided information on new or existing products and services - Ensured prestige and dermatology brands are tracked and daily targets are achieved - Used tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales - Operated cash register and completed transactions of cosmetic and dermatology products and services - Promoted sales of cosmetic products; provided information on new or existing products and services - Ensured prestige and dermatology brands are tracked and daily targets are achieved - Used tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales - Operated cash register and completed transactions of cosmetic and dermatology products and services



S & P Data LLC

• Outbound Sales Representative

  • Jul 2019 - Aug 2019

  - Created, maintained, and updated customer databases Recorded outbound call history and customer response in detail - Resolved customer issues by taking a detail look into their profiles - Processed payments and cancellations at the request of customers - Promoted and presented sales and offers to customer - Created, maintained, and updated customer databases Recorded outbound call history and customer response in detail - Resolved customer issues by taking a detail look into their profiles - Processed payments and cancellations at the request of customers - Promoted and presented sales and offers to customer



Dairy Queen

• United States
• Food and Beverage Services
• 700 & Above Employee

• Supervisor

  • Mar 2013 - Feb 2018

  - Managed daily operational resources (i.e. physical, financial, human) of the store standards - Worked as a team to perform consistent and exceptional customer service and resolved any customer complaints in accordance to company's policy - Operated cash register and void transactions as needed while following cash handling policies - Trained new employees, created schedules, and coordinated with management accordingly - Managed daily operational resources (i.e. physical, financial, human) of the store standards - Worked as a team to perform consistent and exceptional customer service and resolved any customer complaints in accordance to company's policy - Operated cash register and void transactions as needed while following cash handling policies - Trained new employees, created schedules, and coordinated with management accordingly