Experience

Good Growth

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Revenue Operations Manager

  • Jan 2022 - Present

  As the Revenue Operations Manager, I am responsible for overseeing and managing the day-to-day operations of the business to ensure its efficient functioning. My primary focus is on developing and implementing operational strategies, policies, and procedures to improve business performance and drive revenue growth. One of my key responsibilities is to support the account teams in the onboarding of new clients. I ensure that all legal requirements are met, and we exceed our clients' expectations by implementing repeatable and scalable processes that deliver a smooth and efficient onboarding experience. By streamlining the onboarding process, I enable the account teams to focus on building strong relationships with clients and delivering outstanding results. Ultimately, my aim is to facilitate business growth by ensuring that we have efficient and effective processes in place to onboard new clients and support their ongoing needs Show less



Home and Creature Comforts

• Devon, England, United Kingdom

• Independent Business Owner

  • May 2018 - Present

  As a professional dog walker and pet sitter, I am extremely passionate about helping people and have a deep love for animals. I understand that pets are a vital part of many people's lives and strive to provide the best possible care for them while their owners are away. I am a reliable and trustworthy individual who takes great pride in my work and goes above and beyond to ensure that my clients are completely satisfied with my services. I have a strong commitment to animal welfare and am dedicated to making sure that all pets in my care are well-cared for and happy. Whether it be walking dogs, feeding and playing with cats, or caring for a variety of other pets, I am always willing to go the extra mile to ensure that my clients' pets are well taken care of. Show less



Mystery Shoppers Ltd

• United Kingdom
• Market Research
• 1 - 100 Employee

• Account Director

  • Apr 2016 - Dec 2020

  As a senior manager, I was accountable for managing client accounts in diverse sectors such as retail, charity, and education. My role involved ensuring projects were delivered to the highest standards within agreed budgets and timelines. I was responsible for creating quotations, customised proposals, and bespoke reports for stakeholders at all levels. I successfully negotiated contracts and fees with prospective and existing clients while keeping a close eye on P&Ls and reporting key financial data to senior leadership. Through identifying and converting new business opportunities, I delivered presentations at new business pitches, trade exhibitions, and prospect meetings. My leadership style involved motivating and guiding account management teams across the UK and Europe through coaching, conflict resolution, KPI management, and personal development plans. With over 10 years of experience in the industry, I developed a strong understanding of the market and was skilled at developing and implementing strategies to drive success. In 2020, amid the pandemic, I took voluntary redundancy in order to take time with my family and reassess my future focus. Show less



REL Field Marketing

• United Kingdom
• Advertising Services
• 200 - 300 Employee

• Sales Development Executive - Mondelez Account

  • Aug 2014 - Apr 2016

  As a Sales Development Executive, I successfully nurtured strategic partnerships with the top four grocers in the South West region. I ensured our products received optimal placement and secured additional storage space at no extra cost. Exceeding all quarterly targets, I generated over £120k in incremental sales during the last quarter of 2016 and consistently achieved top ROI in the South West. As a Sales Development Executive, I successfully nurtured strategic partnerships with the top four grocers in the South West region. I ensured our products received optimal placement and secured additional storage space at no extra cost. Exceeding all quarterly targets, I generated over £120k in incremental sales during the last quarter of 2016 and consistently achieved top ROI in the South West.



Grass Roots

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Account Manager

  • Apr 2005 - Aug 2006



FDS Fieldforce Marketing

• Operations Manager

  • Mar 2004 - Apr 2005



CPM UK

• United Kingdom
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Operations Executive

  • 1996 - 2002