Experience

CBRE Business Services Organisation

• Poland
• Leasing Real Estate
• 300 - 400 Employee

• Business Analyst

  • Feb 2022 - Present

  • Regular and ad-hoc reporting based on various technologies and systems [SAP, SSRS, SmartSheet, Excel VBA, Power Query]• Process automation and improvement solutions finding• Conducting the trainings for UK based CBRE Estate Management Team and the Client’s Operation Team[Certificate of Excellence for positive Client’s Feedback received in August 2022]• Onboarding the transition of the new Client: process and reporting scope arranging, developing the time saving and quality improving solutions [VBA Macros, Smartsheet solutions, user education]. Excellent Feedback from USA-based Manager received• Excellent KPI performance achieved in all reporting periods since taking up the BA position• Constant contact with the Client-site managers in the area related to process improvements and developing the tailor-made data presentation solutions Show less

• Senior Real Estate Portfolio Analyst

  • Apr 2021 - Jan 2022

  • Excellent KPI performance achieved in all reporting periods in 2020 and 2021• Proficient level of lease agreements abstraction quality achieved • Process improvement solutions finding[Developing own VBA Macros, updating and writing User Manuals]• Inventing and implementing new reporting solutions to accommodate requests from UK-based directors and the Client

• Real Estate Portfolio Analyst

  • Aug 2018 - Mar 2021

  • Maintaining and updating client’s Real-Estate database [SAP system specialist]• Lease agreements abstraction and abstract validation• Regular and ad-hoc reporting [Monthly client’s portfolio summary, weekly case status for Estate Management, System Changes Tracking, Lease Events Checks]



Lycamobile sp. z o.o.

• Real Time Analyst

  • May 2015 - Jul 2018

  • Real-time monitoring the call flow performance of call center agents• Creating and updating the call center roster• Reporting on daily/monthly basis[Agent’s performance, call flow, workforce losses]

• Call Center Agent

  • Oct 2014 - Apr 2015

  • Handling incoming calls [in Polish and English]• Professional customer care and support with technical issues• Offer and promotion presenting



Freelancer

• Warszawa, Woj. Mazowieckie, Polska

• Tour Leader/City Guide

  • May 2013 - Sep 2014

  • Building the positive image of travel agencies in front of the tourists • Guiding on national and international routes • Cooperation with the contractors of travel agencies • Building the positive image of travel agencies in front of the tourists • Guiding on national and international routes • Cooperation with the contractors of travel agencies



altkom software

• Poland
• Software Development
• 100 - 200 Employee

• Tester oprogramowania

  • Jan 2013 - Apr 2013

  • Writing the test cases and test scenarios • Bug reporting and tracking the bugs lifecycle • Creating the end-user’s manuals • Writing the test cases and test scenarios • Bug reporting and tracking the bugs lifecycle • Creating the end-user’s manuals