Experience

BNP Paribas Bank Polska

• Banking
• 700 & Above Employee

• Head of Retail Controlling and Projects Department

  • Aug 2011 - Present

  Key responsibilities: - Budgeting, - Sales reporting, - Product analysis, - Development of sales support application, - Calculation of bonuses for retail sales network (around 3,000 employees), - Monitoring of customers acquisition, attrition and x-sell effectiveness. Key responsibilities: - Budgeting, - Sales reporting, - Product analysis, - Development of sales support application, - Calculation of bonuses for retail sales network (around 3,000 employees), - Monitoring of customers acquisition, attrition and x-sell effectiveness.



PKO Bank Polski SA

• Head of Bureau of Retail Controlling in Controlling Department

  • Apr 2011 - Sep 2011

• Head of Retail Controlling

  • Apr 2008 - Apr 2011

  Key responsibilities: - Budgeting, - Sales reporting, - Product analysis, - Cost controlling, - Development of sales support application, - Calculation of bonuses for retail sales network (around 15,000 employees).



Raiffeisen Bank Polska

• Head of Retail Analysis and CRM

  • Dec 2007 - Feb 2008

• Deputy Head, Retail Product Development Department

  • Jan 2007 - Dec 2007

  Key responsibilities: - Budgeting, - Sales reporting, - Product analysis, - Implementation CRM, - X-sell and up-sell activities, - Telesales, - Analyses of customers databases.

• Settlement and Analyse Unit Manager, Retail Sales and Product Development Department

  • Feb 2005 - Dec 2006

  Responsibilities: - Product analysis, - Sales analysis, - Budgeting, - Settlements with 3rd parties (Mobile Sales Agents), - X-sell and top-up activities (X-sell manager), - Analyses of customers databases.

• Project manager, Black Belt, Productivity Management Department

  • Aug 2003 - Feb 2005

  Projects: - Customer Complaint Resolution Process in retail and private banking, - Mortgage loan, - Retention rate in retail banking, - Survey of retail customers satisfaction