Experience

Ramp
• United States
• Computer Networking Products
• 1 - 100 Employee
• Senior Analyst

  • Feb 2023 - Present


Shopee

• Retail
• 1 - 100 Employee

• Anti Fraud | Assistant Manager | Operations

  • Jan 2022 - Jan 2023

  »» Design, implement anti-fraud strategies ensure potential threats are prevented or discovered as early as possible. »» Own and maintain organization’s fraud risk framework, including but not limited to strategies to prevent re-seller abuse, scam and account take over, unfair behavior, and upcoming trends. »» Perform assessments for new features, and initiatives across the organization. »» Act as a key point of contact and facilitate investigations, inquiries from law enforcement. »» Data driven and use of data insights to investigate potential threats raised via various channels including internal, external partners and channel monitoring. »» Organization subject matter expert for all fraud-related queries »» Manage and maintain fraud reporting statistics for the management team »» Team managment Show less



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• • Oct 2019 - Dec 2021

  »» Liaison between Fraud Operations, Fraud Engineering, and FraudAnalytics»» Coordinate prioritization and JIRA task setting as it relates to Fraud prevention»» Support Fraud Operations through performing daily analysis on recent fraud trends»» Provide rule recommendations to Fraud managers and team leads that mitigate loss»» Provide rule recommendations and changes related to Groupon related initiatives »» Communicate updates to rules in an effective and transparent process»» Implement rule changes for all regions»» Collaborate with the Fraud Analytics team to improve reporting»» Work closely with the Program Manager on ad hoc projects related to Fraud initiatives and implementing solutions Show less

• • Mar 2018 - Nov 2019

  »» Oversee Fraud Centers across EMEA,APAC and NA»» Driving the overall performance of three Fraud centres while partnering with internal stakeholders to scale our Global Fraud Prevention business»» Providing input to strategic decisions that affect the functional area of responsibility.»» Provide strategy to handle fraud across the platform»» Lead a staff of 100+, through developing, overseeing, and coaching of managers of Specialized Service teams, with a heavy focus on mitigating fraud and driving policy compliance at both the customer and employee level Show less

• • Oct 2017 - Oct 2018

  »» Managing all facets of fraud detection and prevention for particular business units. »» Staying current with new fraudulent activities that may breach the organization's security measures. »» Reporting directly to the Head of Fraud »» Managing two centers across EMEA and APAC »» Providing input to strategic decisions that affect the functional area of responsibility.»» Resolving escalated issues arising from operations and requiring coordination with other departments. »» Implementing projects and system changes to assure continuity of business.»» Reducing Fraud loss across EMEA and APAC and developing fraud rules which help to maintain order queue stability for better performance within expected SLA’s Show less

• • Oct 2016 - Oct 2017

  »» Use data driven reporting to identify day to day level obseravations on trend across EMEA/APAC, root causes of loss on each line of business and estimate the potential impact of upcoming products and deals»» Distribute reports and trends to stakeholders with operational suggestions, and suggested long-term solutions»» Preparing Fraud mitigation strategies while designing solutions that prevent, detect, or action against fraudulent or suspicious user behavior»» Project management and professional cooperation with the leaders of other departments»» Daily monitoring of profits and losses across EMEA and APAC, implementation of tools and processes to improve the system»» Quality control for all analysts»» Team managment and daily support of system processes,»» Cooperation with the team on a daily basis»» Motivate and support the team in order to attain its objectives and the level of efficiency»» Responsibility for hiring and development of new team members»» Training of new team members after the implementation process and providing training to members of the current team, depending on their needs. »» Act as first point of contact in case of escalation for all queries and issues related to consumer abuse Show less