Head of Customer Support

• Jan 2023 - Present

KYC Operations Analyst

• Sep 2022 - Jan 2023

• partnering with Relationship Management and Compliance teams to assisting with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record • creating and maintaining KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.) • partnering with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress • validating the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy • ensuring KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards Show less

Key Account Agent

• Oct 2021 - Sep 2022

• KYC checks for e-commerce high risk brand new clients from around the world • preparation of documents for MIDs (Merchant Identifcation Number) in payment industry • managing clients portfolio • organization of weekly calls with clients • important bank account changes, changing processing and settlements currencies also other requested changes in systems related with e-payment services • customer support via mailbox • analysis of declined transaction and solving problems related with them • preparation of outstanding balance reports for merchants • knowledge of AML/Compliancy procedure • tools: Jira, Columbus, Webfocus, Oracle, SMAC, Extranet, Excel, PowerPoint, Word Show less

Real Estate Leasing Specialist

• Aug 2020 - Jul 2021

• keeping and reporting of settlements of rental costs • preparation of contracts and rental offers • real estate presentation • handling of tenants' affairs • marketing • contacts with contractors • protocol delivery and collection of surfaces • keeping and reporting of settlements of rental costs • preparation of contracts and rental offers • real estate presentation • handling of tenants' affairs • marketing • contacts with contractors • protocol delivery and collection of surfaces

Customer Advisor

• Oct 2019 - Jul 2020

• customer service • telephone customer service • recognition of customer needs • sale of trips • sale of insurance • administrative activities • customer service • telephone customer service • recognition of customer needs • sale of trips • sale of insurance • administrative activities

Customer Advisor

• Sep 2018 - Jul 2019

• opening bank accounts • granting loans • selling insurance products • opening deposits • opening bank accounts • granting loans • selling insurance products • opening deposits

Cunsultant

• Aug 2017 - Oct 2017

• taking deliveries, preparing them for sale • product display • customer service and advisory • checking the quantity and quality of the products for sale • taking deliveries, preparing them for sale • product display • customer service and advisory • checking the quantity and quality of the products for sale

Receptionist

• Jun 2016 - Oct 2016

• customer service • handling product sale • filing membership applications • taking deliveries • coordinating registration for classes and personal trainings • customer service • handling product sale • filing membership applications • taking deliveries • coordinating registration for classes and personal trainings

Intern

• Aug 2015 - Sep 2015

• training coordination • equipment maintenance • handling product sale • bookkeeping • mass event organization (“Playboy Beach Body”) • training coordination • equipment maintenance • handling product sale • bookkeeping • mass event organization (“Playboy Beach Body”)

Intern

• Feb 2014 - Mar 2014

• telemarketing • archiving and document management • customer service • telemarketing • archiving and document management • customer service