Starszy Specjalista ds. wirtualizacji

• Sep 2019 - Present

Technical Support Engineer

• Jan 2018 - Jul 2019

As an VMware Technical Support Engineer I provide support to Vmware customers. I troubleshoot issues with vCenter (Windows and Appliance), vSphere Client, ESXi as well as VMs and Guest OS (Windows and Linux) Duties: - reproducing issues in our internal environment labs. - resolve customer's issues via email and phone - assisting customer in resolving issues on WebEx session - regular follow ups with updates and next step of action plan - escalate issues to EE level of support - work with other Engineers on cases - fixing and reproducing issues in a timely manner - read internal knowledge base to provide the most effective solutions to customers - focus on area of technical specialization - attend technical training’s

Technical Support Engineer

• Jan 2017 - Jan 2018

As an AirWatch Technical Support Engineer I provide support to Vmware customers, using AirWatch solutions. I was ACE for Mobile Content Management team. As an ACE I was responsibility for monitoring team performance and collaboration with other squads. Duties: - reproducing issues in our internal environment labs. - resolve customer's issues via email and phone - assisting customer in resolving issues on WebEx session - regular follow ups with updates and next step of action plans - escalate issues to T3 level of support - work with other Engineers on cases - fixing and reproducing issues in a timely manner - read internal knowledge base to provide the most effective solutions to customers - focus on an area of technical specialization - attend technical training’s

Associate Technical Support Engineer - intern

• Oct 2016 - Dec 2016

Work placement programme provided me 8 weeks training in key skills across the sector. It included technical training in Linux, Windows Server, ITIL Foundation, VMware vSphere ICM, Comptia Network+ and Information Storage. After training I got four weeks work experience in VMware which allowed me to apply the new skills in a real job environment. At the end of the programme I achieved the following certifications: - VCP - VMware Certificate Professional (VCP 6) - CompTia Network+ - ISM - Information Storage Management (EMC) - ITIL Foundation in Service Management

Sales Assistant

• Jun 2007 - Nov 2015

I was responsible for providing a friendly and helpful face to face customer service. Duties: - Serving customers at the sales counter - Offering face to face advice to customers on the stores products. - Providing a friendly and helpful service to customers Key skills and experience: - Ready and able to work individually or within a team environment. - Maintaining very high merchandising standards. - Demonstrating good product knowledge to customers main promotions and offers. - Reporting any issues of concern to senior manager. - Good organizational skills.

Office Clerk

• Apr 2005 - Apr 2007

Duties: - Writing up reports and correspondence. - Accurately typing information into computer databases. - Answering emails and phone enquiries. - Explaining to people how we can help them. - Able to type reports and correspondence for senior managers. Key skills and experience: - Experience with Microsoft Windows Operating Systems. - Working with Microsoft Office - Maintaining effective working relationship with colleagues. - Strictly following office and company policies and procedures. - Able to work on your own initiative and tight deadlines.

Intern

• Oct 2004 - Feb 2005

Duties: - Accurately typing information into computer databases. - Answering emails and phone enquiries. - Explaining to people how we can help them. Duties: - Accurately typing information into computer databases. - Answering emails and phone enquiries. - Explaining to people how we can help them.