Experience

Lexidy

• Spain
• Technology, Information and Internet
• 1 - 100 Employee

• Advisor & Sales Specialist

  • Feb 2021 - Present

  - Advising regarding the best Residence Permits options in Spain, Portugal and France, - Guiding and assisting our clients through the process of residency applications in European countries, - Attending informative video meetings with the clients, - Advanced knowledge of leads management using the CRM HubSpot, - Daily contacts by email and phone (60-70 leads), - Collaboration between Sales department and Immigration, Real Estate, Corporate, Tax, Litigation departments, - Maximizing sales by continuous follow ups, maintaining professional relationships with the clients, creating the offers, - Obeying company’s values such as “Customer in the center of our attention”, positive and energetic approach, - Monthly reports showing the Sales department has improved the company’s revenue for 15% and still growing, Show less



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• • Jan 2018 - Jan 2021

  - Supported new clients with quality on-boarding, registration process and training on how to use the various booking.com extra-nets,- Worked on various campaigns to improve the visibility and sales for the partners, - Managed outbound telephone calls, video conferences, email correspondence to organise meetings/ proposals with the decision-makers,- Built a strong relationship with the partners by constant following up in order to be reachable and available for them,- Worked closely with other departments such as Content, Credit Control, Fraud to improve the process of queries of the partners,- Trained new employees/ team members on the procedures of the company,- Constant development by attending all trainings, webinars and Managers’ evaluation by setting the goals, Show less

• • Jan 2015 - Dec 2018

  - First point of contact for Booking.com’s accommodation partners by phone; answering questions and queries, and taking action as needed,- Trained new properties how to use the extranet,- Responsible for delivering a high level of service to Booking.com accommodation partners in order to support building productive and continuing relationships,- Acted on behalf of the accommodation partner while contacting clients,- Answered 30-40 calls daily regarding service inquiries making sure cases were solved and attended carefully, Show less

• • Mar 2014 - Jan 2015

  - Answered any incoming questions from customers (system, reservations, etc.),- Managed customer complaints regarding overbooking and hotel amenities/ services in a professional manner resolving the problem through the most effective means possible,- Answered 30-40 calls daily regarding service inquiries making sure cases were solved and attended carefully, - Acted on behalf of the clients while contacting accommodation partners,



Hewlett Packard PPS Partner Program

• Barcelona Area, Spain

• Sales Representative

  • Jul 2013 - Mar 2014

  - Prepared offers for all HP products to the Business Partners in Poland, - Was responsible for better knowledge of printing devices and sell it to the Partners, - Attended to meetings with regional leaders and reported back the feedback from the Partners, - Prepared offers for all HP products to the Business Partners in Poland, - Was responsible for better knowledge of printing devices and sell it to the Partners, - Attended to meetings with regional leaders and reported back the feedback from the Partners,



Ryanair - Europe's Favourite Airline

• Ireland
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew Supervisor

  • Jun 2007 - Mar 2013

  - Ensured the safety and comfort of travel - Responsible for other crew members - Followed high level of flight procedures, - Direct link between the flight crew and the Cabin Crew, - Did the briefing to Cabin Crew from safety and first add before starting a day, - Boarding and ground duties paper work connected with on board sales, - Control the on-board sales met the target, - Security checks on the ground and during the whole flight, - Make daily and special reports, Show less



EF English First

• Switzerland
• Education Administration Programs
• 700 & Above Employee

• Sales Manager

  • Sep 2003 - May 2007

  - Worked at the school reception, - Sold English language courses, - Cooperated with individual customers, - Made the weekly marketing statistics, - Advertised the school by attending the educational fairs, - Cooperated with director of studies by planning her schedule, - Sold the international ILS offer- won a trip to U.K for the best seller, - Trained other workers at the reception - Worked at the school reception, - Sold English language courses, - Cooperated with individual customers, - Made the weekly marketing statistics, - Advertised the school by attending the educational fairs, - Cooperated with director of studies by planning her schedule, - Sold the international ILS offer- won a trip to U.K for the best seller, - Trained other workers at the reception