Experience

CFI HOTELS GROUP

• Poland
• Hospitality
• 1 - 100 Employee

• Front Office Manager Falenty Biznes i Wypoczynek

  • Oct 2022 - Present

  • Supporting, training, and supervising front office staff. • Handle complaints and specific guest requests. • Troubleshoot emergencies. • Ensure timely and accurate guest service. • Ensure company’s policies and security requirements are met. • Scheduling staff shifts and managing other HR-related tasks. • Preparing monthly management reports on customer feedback, bookings, and cancellations. • Managing the departmental budget. • Maintaining an orderly appearance throughout the reception area. Show less



BOBO Coworking

• Poland
• Real Estate
• 1 - 100 Employee

• Office Administrator

  • Apr 2022 - Oct 2022

  • Office supervision and technical support. • Cooperation with suppliers, service providers, subcontractors, technicians and technical service of the building. • Supervision office stock levels and product orders. • Setting up accounts for tenants and granting permissions in our internal systems. • Coordinating the circulation of documents in the company: correspondence, contracts, accounting documents, invoices, etc. • Administration services settlemets. • Handing over and picking up office space from tenants by protocol. • Handling company expenses records. • Office costs estimates preparation and invoicing. • Sales assist. Show less



Philip Morris International

• Switzerland
• Tobacco Manufacturing
• 700 & Above Employee

• Remote Coach

  • Sep 2020 - Apr 2022

  • IQOS products active sales • Achieving goals and targets • IQOS products active sales • Achieving goals and targets



Koszary Arche Hotel

• Poland
• Hospitality

• Front Office and Reservation Manager

  • Mar 2018 - May 2020

  • Pre-opening and set-up Front Office and Reservation departament • Performed the duties of revenue manager and reservations manager. • Assigned duties and shifts to workers • Coached and counselled employees to ensure adherences to hotel policies, standards and procedures. • Recruited, managed, trained and developed the front office/desk team. • Analyzed, investigated and resolved guest complaints • Coordinates monthly staff meetings that address any outstanding issues and record the minutes as well as record the agenda. • Reconcile the daily cash log and night audit report • Assisted with the daily administrative duties of the hotel Show less



MIT Sloan Management Review Polska

• Poland
• Book and Periodical Publishing
• 1 - 100 Employee

• Senior Logistic and Administration Specialist

  • Sep 2013 - Oct 2017

  • Logistic dept team leader • Internal and external client service • Purchasing office and shipping material • Supply, deliveries and warehouse management • Parcels, letters, mail and other shipping management • Customers data base verification • Coordination of company internal administration projects • Logistic dept team leader • Internal and external client service • Purchasing office and shipping material • Supply, deliveries and warehouse management • Parcels, letters, mail and other shipping management • Customers data base verification • Coordination of company internal administration projects



Syndatis

• Poland
• Software Development
• 1 - 100 Employee

• Business Analyst

  • Apr 2012 - Oct 2012

  • Business applications tests. Creating case scenarios, test scenarios, reporting. • Creating user manuals and technical documentation. • Client support. Small projects realization management. • Business applications tests. Creating case scenarios, test scenarios, reporting. • Creating user manuals and technical documentation. • Client support. Small projects realization management.



MGA Metro Group Advertising

• Warszawa, woj. mazowieckie, Polska

• Media Planner

  • May 2010 - Nov 2010

  • Media planning (outdoor, radio, newspaper, internet, ambient). • Planning ATL advertising campaigns. Media audience analysis. Reporting. • Service costs settlement, invoicing. • Media planning (outdoor, radio, newspaper, internet, ambient). • Planning ATL advertising campaigns. Media audience analysis. Reporting. • Service costs settlement, invoicing.



Quantum Solutions Sp. z o.o.

• Warszawa, woj. mazowieckie, Polska

• Account Manager

  • Dec 2007 - May 2010

  • Business partners key accounting. Preparing presentations and business propositions. • Co-creation, implementation and management of advertising campaigns including: loyalty, partner and bonus programs. Creating the concept of new prizes, offers and promotions in programs. • Acquisition and cooperation with loyalty programs partners. • Creation of marketing communication • Business partners key accounting. Preparing presentations and business propositions. • Co-creation, implementation and management of advertising campaigns including: loyalty, partner and bonus programs. Creating the concept of new prizes, offers and promotions in programs. • Acquisition and cooperation with loyalty programs partners. • Creation of marketing communication



AMS Piotr Tomczyński

• Warszawa, woj. mazowieckie, Polska

• Owner

  • Dec 2007 - May 2010

  • Marketing and advertisement advisory services. • Photography (advertisement, fashion, weddings, events), foto correction. • Marketing and advertisement advisory services. • Photography (advertisement, fashion, weddings, events), foto correction.



Le Meridien Bristol Hotel

• Warszawa, woj. mazowieckie, Polska

• Front Office Receptionist

  • Jun 2007 - Dec 2007

  • Handling guest request. Check-inn, room allocation, room reservations • Handling guest correspondence, general information, complain management, invoicing. • Telephone exchange and hotel booking system operator. • Handling guest request. Check-inn, room allocation, room reservations • Handling guest correspondence, general information, complain management, invoicing. • Telephone exchange and hotel booking system operator.



The Westin Warsaw Hotel

• Warszawa, woj. mazowieckie, Polska

• Front Office Receptionist/Front Office Supervisor

  • Jan 2005 - Jun 2007

  • Handling guest request. Check-inn, room allocation, room reservations, handling guest correspondence, general information, complain management, invoicing. • Telephone exchange and hotel booking system operator. • Managing and training new reception desk employees. • Night audit. Hotel financial day audit. Receipt, invoice, documentation scope, verification and archiving. • Handling guest request. Check-inn, room allocation, room reservations, handling guest correspondence, general information, complain management, invoicing. • Telephone exchange and hotel booking system operator. • Managing and training new reception desk employees. • Night audit. Hotel financial day audit. Receipt, invoice, documentation scope, verification and archiving.



Bitlogic Sp. z o.o.

• Warszawa, woj. mazowieckie, Polska

• Sales Representative

  • Jan 2004 - Dec 2004

  • Active sales of the company's products and services. • Comprehensive service and building long-term relationships with clients. • Achieving goals and targets, sales reporting • Active sales of the company's products and services. • Comprehensive service and building long-term relationships with clients. • Achieving goals and targets, sales reporting



Pepsi Bottling Ventures

• United States
• Food and Beverage Services
• 700 & Above Employee

• Merchandiser

  • Jun 2003 - Oct 2003

  • Retail clients service in the subordinate area • Ensuring the availability of the company's products • Arranging products in accordance with merchandising standards • Retail clients service in the subordinate area • Ensuring the availability of the company's products • Arranging products in accordance with merchandising standards



Zakłady Drzewne „Gajewski”

• Warszawa, woj. mazowieckie, Polska

• Sales Representative

  • Jun 2001 - Jun 2003

  • Presentation and sale of services and assortment • Wood parquet technology advisory • Presentation and sale of services and assortment • Wood parquet technology advisory