Piotr Giecewicz

Field Application Engineer at XYZprinting
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Contact Information
us****@****om
(386) 825-5501
Location
Wiesbaden, Hesse, Germany, DE
Languages
  • English Professional working proficiency
  • German Full professional proficiency
  • Polish Native or bilingual proficiency
  • Dutch Professional working proficiency

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Credentials

  • Windows 10: Configure and Support Core Services
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Windows 10: Configure, Secure, and Manage Data
    National Association of State Boards of Education (NASBE)
    Oct, 2019
    - Nov, 2024
  • Building Your Technology Skills
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • Modern Desktop Administrator Associate (Windows 10) MD-100T - Traning
    Microsoft
    Sep, 2019
    - Nov, 2024
  • Windows Server 2012: Create and Manage Group Policy
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • Windows 10 for IT Pros Essential Training
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • Windows 10: Manage and Maintain Windows 10
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • Learning IP Addressing
    LinkedIn
    Sep, 2018
    - Nov, 2024
  • Cursus Logistiek & Transport
    Fenedex
    Oct, 2012
    - Nov, 2024
  • ITIL Certification
    Capgemini
    Jan, 2006
    - Nov, 2024
  • Airfreight Security
    Secure Aviation Solutions
    Mar, 2018
    - Nov, 2024

Experience

    • Taiwan
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Field Application Engineer
      • Nov 2019 - Present

    • Netherlands
    • Medical Equipment Manufacturing
    • 200 - 300 Employee
    • Technical Service Employee
      • Nov 2018 - Oct 2019

      Performing checks on incoming units to the Service Center in order to reproduce the failure. Find the root cause of the failure by analyzing log files and inspecting the hardware.Preparing DMRs and instructions to perform inspections and determinate end tests.Participate in QA meetings to analyze and resolve pending complaints.Determine trends.Maintain AD-HOC contact to Service Managers across Europe in order to maximize the accuracy in failure analyses.

    • Customer Technical Support Officer
      • Jun 2017 - Oct 2018

      Contact person for mainly Service Managers and customers related to quality issues and repairs.Arranging shipments of repaired products. Analysing and approve KPI reports.Follow up customers’ repairs with Sales and Service Managers.

    • United States
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Technical Specialist
      • Sep 2013 - May 2017

      Evaluate the needs of customers and work in a creative manner to improve Owners' Experience. Effectively explaining vehicle and charging information to customers. Determinate if technical solution can be provided directly or escalate immediately to Service Managers or Service Engineering. Work with Electricians and Owners to complete receptacle and connector installations. Using knowledge about methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles. Supporting Regional Service Managers to remedy customer concerns and maintenance requests. Performing detailed daily record keeping and reporting. Show less

    • Netherlands
    • Biotechnology Research
    • 700 & Above Employee
    • Customer Service Logistics
      • Mar 2013 - Sep 2013

      Overseeing stocks.Supervising transportation.Monitor material flow to meet production requirements.To ensure that all costs are controlled, checked and allocated accurately and within the correct financial period.To ensure that all month ends financials are checked and discrepancies are investigated.Bookings, Planning & Scheduling Loads.Completing daily operations reporting.Development and administration of operating procedures and work instructions.Filing of minutes and other administrative documents.Assist with project-related activities. Show less

    • Customer Service Sales
      • Oct 2008 - Mar 2013

      Maintaining good communication lines with customers, sales, production plants and external service providers.Providing sales support to internal and external customers.Processing and checking accuracy of all order documentation.Liaising with forwarding agents and ensuring transportation for all orders.Managing and reconciling warehouse inventory ensuring appropriate stock levels are maintained.

    • Norway
    • Chemical Manufacturing
    • 700 & Above Employee
    • Customer service
      • Mar 2008 - Oct 2008

      Maintaining good communication lines with customers, sales, production plants and external service providers. Providing sales support to internal and external customers. Processing and checking accuracy of all order documentation. Liaising with forwarding agents and ensuring transportation for all orders. Managing and resolving customer complaints. Maintaining good communication lines with customers, sales, production plants and external service providers. Providing sales support to internal and external customers. Processing and checking accuracy of all order documentation. Liaising with forwarding agents and ensuring transportation for all orders. Managing and resolving customer complaints.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Helpdesk agent
      • Jul 2007 - Mar 2008

      Solving technical issues with UNIX and Windows servers based in stores Scheduling engineers and backups. Solving technical issues with UNIX and Windows servers based in stores Scheduling engineers and backups.

    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technician support engineer
      • Jul 2006 - Jul 2007

      Configuring and monitoring customer servers. Responsible for managing backups and tape rotation. Escalating IT issues to the IT manager where necessary. Diagnosing and resolving technical issues. Reporting faults and maintaining logs on servers. Performing basic administrative support duties, as required, to meet specific operational objectives. Performing miscellaneous job-related duties as assigned by the IT manager. Working extra hours to meet deadlines, as required and where reasonable. Providing assistance as required to the IT manager. Providing assistance and support to colleagues in IT-related matters. Ensuring that a high level of customer service and support is provided to external customers. Show less

    • Technical support consultant
      • Feb 2006 - Jul 2006

      Technical support to HP customers. Technical support to HP customers.

    • WABCO Customer care and Quality control specialist
      • Jan 2005 - Apr 2005

      Solved quality control issues with customers for Volvo parts. Handling the complaints process including documentation and resolution. Participating in quality control meetings to monitor quality issues. Analyzing defected parts to determine any faults. Translated technical instruction manuals from German to Polish and English to Polish. Solved quality control issues with customers for Volvo parts. Handling the complaints process including documentation and resolution. Participating in quality control meetings to monitor quality issues. Analyzing defected parts to determine any faults. Translated technical instruction manuals from German to Polish and English to Polish.

    • Quality controller and Customer care
      • Mar 2003 - Dec 2004

      Quality controller and Customer care Lead a team of 15 people working in logistics, quality control and warehouse. Overseeing assembly production lines. Ensuring deadlines for delivery of parts were met. Organizing meetings with suppliers and management on quality control issues. Organizing returns to suppliers, dispatch and special deliveries. Suggesting new solutions for complex cable layouts. Quality controller and Customer care Lead a team of 15 people working in logistics, quality control and warehouse. Overseeing assembly production lines. Ensuring deadlines for delivery of parts were met. Organizing meetings with suppliers and management on quality control issues. Organizing returns to suppliers, dispatch and special deliveries. Suggesting new solutions for complex cable layouts.

    • Motor Vehicle Manufacturing
    • 100 - 200 Employee
    • Quality controller and Customer care
      • Dec 2002 - Mar 2003

      Quality control department complaints In charge of all complaints related to quality issues. Checking frames and parts on receipt and on dispatch. Overseeing returns to suppliers. Quality control department complaints In charge of all complaints related to quality issues. Checking frames and parts on receipt and on dispatch. Overseeing returns to suppliers.

    • Quality controller
      • Mar 2000 - Dec 2002

      In charge of all complaints related to quality issues. Quality controller for deliveries. In charge of all complaints related to quality issues. Quality controller for deliveries.

Education

  • Macie Rataj High School Strzelce Krajeńskie
  • University of Szczecin
    Economic and Administrative Sciences; Administration and Marketing

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