Officer Change Management

• Mar 2022 - Present

Operations Trainer - Learning and Development

• May 2021 - Apr 2022

Superintendent

• 2020 - Oct 2021

• Oversee the day-to-day maintenance activities for the building with 137 units, 3 commercial complexes, and a pool• Coordinate a team of cleaners and contractors to ensure all crucial systems and infrastructure are in working order• Report directly to the Property Manager and respond to any resident inquiries and requests in a timely manner Key Achievement:✔ Saved a substantial amount on contractor fees by sourcing new vendors and negotiating favourable contract rates • Oversee the day-to-day maintenance activities for the building with 137 units, 3 commercial complexes, and a pool• Coordinate a team of cleaners and contractors to ensure all crucial systems and infrastructure are in working order• Report directly to the Property Manager and respond to any resident inquiries and requests in a timely manner Key Achievement:✔ Saved a substantial amount on contractor fees by sourcing new vendors and negotiating favourable contract rates

AMS Technical Specialist

• 2012 - 2020

• Provided technical support to over 20,000 dairy farmers for the leading global provider of milking equipment • Led the installation, configuration, maintenance, and repairs of the automatic milking system (AMS) product line• Devised and presented training program to educate users and technicians on AMS features and functionalities• Conducted investigations and troubleshooting to determine technical issues and implement lasting solutions• Authored various web-based instructional materials including user guides and technical troubleshooting manuals• Designed training course guidelines to act as a user reference for all new AMS products and updates • Gathered insight from technicians and dealer partners to identify training needs and process improvementsKey Achievements:✔ Streamlined the AMS installation process and reduced service calls by over 50% in under 5 years by introducing a standardized installation checklist to serve as a valuable resource for technicians and ensure all steps are followed✔ Enhanced user friendliness on the AMS robots by working with the development team to introduce touch screens ✔ Created 5 training courses during tenure at DeLaval Inc and secured a specialized visa to work in the US

Insurance Advisor

• 2010 - 2012

• Provided sound advice and strategies on automotive and residential insurance to diverse clientele across Canada • Cultivated client relationships to understand insurance needs and offer knowledgeable product recommendations • Prospected potential clients, delivered sales presentations, and collected customer referrals to gain new accounts• Administered customer files, prepared detailed reports, and resolved any questions or issues in a timely manner Key Achievements:✔ Awarded the Drive for Success Employee Recognition in 2010 for always meeting or exceeding expectations✔ Achieved a perfect 100% client retention rate throughout tenure and built a dedicated and sizeable client base

Professor

• 2007 - 2012

• Prepared courses curricula and material for the Aviation Management Program with classes reaching 25 students• Coordinated laboratory simulations, monitored student progress, and provided regular feedback and supportKey Achievement:✔ Founded the new GPS module to address the evolving needs of the students in the Aviation Management Program • Prepared courses curricula and material for the Aviation Management Program with classes reaching 25 students• Coordinated laboratory simulations, monitored student progress, and provided regular feedback and supportKey Achievement:✔ Founded the new GPS module to address the evolving needs of the students in the Aviation Management Program

Flight Instructor & Charter Pilot

• 2003 - 2012

• Taught 7 different ground school courses for up to 20 individuals per day with a wide range of flying skills• Determined student proficiency and delivered hands-on instruction and coaching by facilitating training flights • Fostered engaging learning environments and updated curricula to reflect Transport Canada requirements• Managed the on-site flight simulator by upgrading the software and isolating and resolving technical deficiencies• Scheduled student sessions, selected optimal flight paths, and gained regulatory approval from governing bodies• Developed cross-border travel plans with US customs and arranged client transportation and accommodations• Maintained and updated student training records in accordance with Transport Canada standards and policiesKey Achievements:✔ Successfully earned a 100% pass rate during career at Ottawa Aviation Services by passing over 50 students

Branch Ambassador

• 2007 - 2009