Experience

Platinet S.A.

• Poland
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Service Technician / Product Manager

  • 2010 - Present

  • Substitute Manager duties, • Leading customer complaints service, • Handling with customer complaints, • Identifying and determining customer needs, Reclamation analysis, • Finalizing reclamations, • Cooperation with other location (Europe and Asia), • Hardware and software diagnostics and repairing • Helpdesk and technical support • Credit Notes issuing • Warehouse maintenance and logistics • Performing tests on new products • Translation and preparation of user manuals Show less



NET-COM

• Kraków, woj. małopolskie, Polska

• NET COM - GSM Shop ( Sell / Buy / Repair )

  • Sep 2009 - Jul 2010

  • Identifying and determining customer needs, • Advising customers, • Selling and servicing cell phones, • Providing customer service, • Estimating delivery dates, • Estimating costs of service, • Repairing Cell phones • Identifying and determining customer needs, • Advising customers, • Selling and servicing cell phones, • Providing customer service, • Estimating delivery dates, • Estimating costs of service, • Repairing Cell phones



AGH University of Science and Technology in Cracow

• Kraków

• Practice

  • May 2008 - Jun 2008

  • Server Administration and Supervision, • Server Management, • Ensuring that the various systems and servers are running smoothly, • Know how loaded (or overloaded) a system is and how effectively they are utilized, • Monitoring of server load; disk utilization; processes; memory utilization, • Dealing with Software and Hardware issues • Server Administration and Supervision, • Server Management, • Ensuring that the various systems and servers are running smoothly, • Know how loaded (or overloaded) a system is and how effectively they are utilized, • Monitoring of server load; disk utilization; processes; memory utilization, • Dealing with Software and Hardware issues