Experience

HICRON

• Poland
• IT Services and IT Consulting
• 200 - 300 Employee

• Head of SoftwareHouse

  • May 2023 - Present

  Wrocław, Dolnośląskie, Poland



Gamin.gg

• Poland
• Computer Games
• 1 - 100 Employee

• Chief Technology Officer, Product Owner

  • Apr 2022 - May 2023

• Product and Technology Consultant

  • Dec 2020 - Mar 2022



Objectivity

• United States
• IT Services and IT Consulting

• Head of IT, IT Operations Services and Service Management

  • Jun 2019 - Apr 2022

  Wroclaw, Lower Silesian District, Poland Main Duties: • Leading IT and IT Operations Services Organisation; • Responsibility in area of Attract, Recruit, Development and Retain Processes with regards to employees from IT and IT Operations Services organisation; • Strategic planning and development to meet long term company goals, establishing 2-3 years Road Maps; • Overseeing Architecture portfolio of the Organisation; • Managing portfolio of IT Operations Services for 20+ Clients; • P&L responsibility for IT… Show more Main Duties: • Leading IT and IT Operations Services Organisation; • Responsibility in area of Attract, Recruit, Development and Retain Processes with regards to employees from IT and IT Operations Services organisation; • Strategic planning and development to meet long term company goals, establishing 2-3 years Road Maps; • Overseeing Architecture portfolio of the Organisation; • Managing portfolio of IT Operations Services for 20+ Clients; • P&L responsibility for IT Operations Services organisation; • Representing Organisation in Strategic Quarterly meeting with Clients; • Main contributor to Client Relationship Management Process on Strategic level; • Leading the team of Service Delivery Managers and Project Managers within Portfolio of IT Operations Services; • Business Development activities within company engagement with new and existing Clients;

• Senior Service Delivery Manager/Consultant

  • Nov 2018 - May 2019

  Wroclaw, Lower Silesian District, Poland Main Duties: • End to end responsibility for Account Management activities (Contract Management, including P&L, Customer Relationship Management, Service Level Management, Delivery Team setup etc.); • Representing organisation in bid process within Business Development activities (cooperation with Sales team, Client Principals and Programme Managers); • Responsible for Business Development – contributed to contract extension (100%+ Revenue growth); • Acting as Service Management… Show more Main Duties: • End to end responsibility for Account Management activities (Contract Management, including P&L, Customer Relationship Management, Service Level Management, Delivery Team setup etc.); • Representing organisation in bid process within Business Development activities (cooperation with Sales team, Client Principals and Programme Managers); • Responsible for Business Development – contributed to contract extension (100%+ Revenue growth); • Acting as Service Management Consultant for external vendors (working onsite with the Client as a Consultant/Coach);



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Delivery Project Executive

  • Jan 2017 - Nov 2018

  Wroclaw, Lower Silesian District, Poland Main Duties: • Top contributor to overall Clients' Satisfaction for delivery organisation; • Representing IBM in Monthly Service Reviews, Strategic and Delivery discussions, exploring opportunities for new business; • Responsible for Account Revenue and Costs; • Owner of RFx process – takes part in negotiations and supervising solutioning; • Contract owner for Delivery – participation in contract changes, negotiations, extension of the contract, end to end responsibility for… Show more Main Duties: • Top contributor to overall Clients' Satisfaction for delivery organisation; • Representing IBM in Monthly Service Reviews, Strategic and Delivery discussions, exploring opportunities for new business; • Responsible for Account Revenue and Costs; • Owner of RFx process – takes part in negotiations and supervising solutioning; • Contract owner for Delivery – participation in contract changes, negotiations, extension of the contract, end to end responsibility for Service Delivery; • Managing relation between IBM and Vendors/Contractors, IBM offshore delivery teams; • Responsible for managing the approved budget (for cost for service delivery) and for the quality results in the area of responsibility; • Manage projects/programs (IBM PM Certified) – managing Project Managers, leading major projects; • Address performance in troubled service line/units to achieve productivity objectives; • Proactively manage business controls (account audit readiness, SOC1 report, ISEA3402 report); • Responsible for GDPR implementation – co-creator of Data Processing Agreement between IBM and Client; • Global delivery - leverage across organisations, competencies, and geographies; • Responsible to achieve SLAs, control and report consumption, manage cost, people working for and assigned to the account (Claim), service activation and deactivation; • Manages backup / recovery plans, disaster backup scenarios, capacity management, security and risk management, communication with the client and business compliance to IBM internal rules and guidance; • Project Manager and Consultant for IBM European Transformation, cooperate with IBM Executives and European teams throughout entire transformation cycle (6 months project for IBM Service Management Organisation in parallel to DPE role);

• Service Management & Service Delivery Management Leader

  • Aug 2015 - Jan 2017

  Wroclaw, Lower Silesian District, Poland Main duties: • Major Contributor to overall Clients' Satisfaction; • Representing IBM in Governance meetings with Client; • Leading a Service Management Team of 40+ people to deliver global services for Major Client; • Leading international team of Service Owners, Service Managers and Service Delivery Managers; • Member of the Global Team delivering services and transforming Global SAP Programme; • Creator of governance for Service Delivery Management & Service Management… Show more Main duties: • Major Contributor to overall Clients' Satisfaction; • Representing IBM in Governance meetings with Client; • Leading a Service Management Team of 40+ people to deliver global services for Major Client; • Leading international team of Service Owners, Service Managers and Service Delivery Managers; • Member of the Global Team delivering services and transforming Global SAP Programme; • Creator of governance for Service Delivery Management & Service Management Organisations; • Overseeing Service Delivery performance and managing Service Delivery Units; • Supervise Continuous Service Improvement Process (Process Expert/Consultant, Leading Service Level Mgmt improvements); • Liaise IBM GTS and GBS parties to work with the Client as one IBM (two different contracts with different objective with the Client for IBM GTS and GBS); • Drive strategic Transitions & Transformations;

• Service Delivery Manager & Major Release Management Lead

  • Apr 2013 - Aug 2015

  Lower Silesian District, Wroclaw County, Poland Main Duties: • Member of the Global Team delivering services and transforming Global SAP Programme; • Acting as a „sponsor” of processes and procedures and hold the accountability and executive authority for the overall results of the respective areas of Client’s Account; • Performing the day-to-day overall governance of the respective areas of Client’s Account; • Managing functionally IBM Technical Delivery Team including IBM offshore teams (300+ people); • Assuring that… Show more Main Duties: • Member of the Global Team delivering services and transforming Global SAP Programme; • Acting as a „sponsor” of processes and procedures and hold the accountability and executive authority for the overall results of the respective areas of Client’s Account; • Performing the day-to-day overall governance of the respective areas of Client’s Account; • Managing functionally IBM Technical Delivery Team including IBM offshore teams (300+ people); • Assuring that services and components are designed and delivered to meet their contractual targets (namely, Service Level Agreements); • Ridging gaps between different Support Groups involved in supporting of the respective areas of Client’s Account; • Obtaining a deep understanding of Client’s environment and impact of the respective areas on this environment; • Acting as Manager on Duty and when invoked personally drive and support high severity Incidents Tickets and Critical Changes to resolution, coordinating and communicating critical situations to customers, collaborate with the Major Incident Management for resolution of Major Incidents of complexity or long duration; • Acting proactive and demonstrate leadership in all activities needed to maximize the achievement of Client’s Account goals; • Responsible for development requirements collection, major release planning and deployment; including Micro implementation plan creation; • Coordinate Releases in multicultural environment including offshore teams; • Involved in development of SAP components from delivery perspective for Global SAP transformation Programme; • Owner of Major and Minor Release process, including CAB boards; • Driving improvements with regard to Release deployment and post-deployment activities; • Acting Major Release Manager for 4 Major Release on Clients' environment (18h+ of coordination activities between global teams); Managing Off-Shore Teams;

• Service Operations Team Leader & Quality Leader

  • Sep 2012 - Apr 2013

  Lower Silesian District, Wroclaw County, Poland

• Quality and Delivery Analyst

  • Aug 2011 - Aug 2012

  Wroclaw, Lower Silesian District, Poland