Quality Officer

• Mar 2023 - Present

Supporting the Quality team in maintaining and improving quality system.Maintaining compliance to cGMP standards for the pharma industry and accredited status to ISO 17025 for the food industry.Supporting laboratory staff with advice, guidance and knowledge of the appropriate quality system requirements.Maintaining and improving quality system processes by review and approval of some QMS processes e.g equipment and calibration deviations, simplified change controls and the issue and withdrawal of the controlled documentation, assist in supplier approval and checking of equipment calibration records.Assisting in auditing laboratories or departments against the relevant Quality Systems (UKAS, GMP) according to the audit plan.Following up any non-compliances and ensure that corrective actions have been taken prior to closure.Preparing, distributing and administering the audit report for the areas audited.Assisting with preparation of data for departmental quality review meetings, quality lead meetings, client audits, external regulatory inspections. Attending audits and capturing actions and minutes as and when required.Working to the highest standards of safety and quality by ensuring that appropriate COSHHs, risk assessments and SOPs are understood and followed.Assist with the documentation of SOP’s.

Senior Scientific Administrator

• Dec 2022 - Mar 2023

Scientific Administrator

• Dec 2021 - Dec 2022

Efficient sample administration for scientific analysis.Creating accurate and reliable data, assigning analytical tests, allocating samples for analysis, disposing and returning samples.Maintaining chain-of-custody for controlled substances and ensuring SOPs are followed.Working in accordance with Good Manufacturing Practice (GMP) standards.Liaising with clients regarding the process of booking and analysis of the samples, ensuring client satisfaction and meeting client requirements.Identifying problems in sample documentation and analytical procedures. Creating solutions that meet company and regulatory standardsGenerating reliable analytical data and ensuring that the results are accurate and provided on time.Conducting routine checks and calibrations of laboratory environment and equipment.Opening incoming packages in accordance to Health & Safety procedures and allocating samples to a relevant workflow queue.Performing role of Quality Ambassador within the department. Ensuring compliance with internal and external quality standards. Assisting with internal audits. Completing assigned quality actions on time.Laboratory housekeeping activities, ensuring a clean, tidy and safe working environment.

Lead Dispensing Consultant

• Nov 2015 - Jun 2022

Effective planning and scheduling sight test and contact lens clinics diaries (up to 9 clinics per day). Carrying out complete process of dispensing prescription spectacles - frame selection, fitting, measurement and ordering prescription lenses. Solving queries and issues with prescription spectacles. Day-to-day management of the optometry department in a fast paced and demanding environment. Leading and managing a team of Cinical Assistants, Dispensing Consultants and qualified optometrists. Training and coaching colleagues to increase productivity, knowledge and skills. Delivering excellent customer service and achieving KPI targets. Clinical documentation management. Working towards NHS guidelines and clinical standards. Providing advice about eyecare. Performing eye health screening tests. In store merchandising. Ordering and merchandising spectacle accessories and eye health products.

Assistant Department Manager

• Mar 2014 - Jun 2015

Supervising food safety and hygiene standards. Cost of sales, inventory and stock control. Orders and invoice processing. Administrative duties. Delivering excellent customer service. Training and coaching colleagues. Receiving and accepting deliveries. Food preparation. Cash handling. Supervising food safety and hygiene standards. Cost of sales, inventory and stock control. Orders and invoice processing. Administrative duties. Delivering excellent customer service. Training and coaching colleagues. Receiving and accepting deliveries. Food preparation. Cash handling.

Customer Service Advisor

• Oct 2013 - Feb 2014

Customer Service Advisor

• Aug 2012 - Dec 2012

Customer Service Advisor

• Sep 2009 - Apr 2011