Experience

Kempinski Hotel Beijing Yansha Center

• China
• Hospitality
• 1 - 100 Employee

• Guest Relations Manager - Lady In Red

  • Apr 2019 - Present

  The Lady in Red is an iconic symbol of Kempinski. Key Responsibilities: - Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings. - Knowledgeable about all VIPs in-house, hotel functions and special events. - Welcome, facilitate and bid farewell to as many guests as possible. - Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure. - Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction. Show less



The St. Regis Singapore

• Singapore
• Hospitality
• 1 - 100 Employee

• Butler Service Supervisor

  • Jul 2017 - Jun 2018

• Butler Service Specialist

  • Mar 2015 - Jul 2017

  - The Butler Service Desk Agent will be responsible to answer and direct calls of guests and staff accurately and in a timely manner. - The Butler Service Desk Agent will handle all guests’ messages and requests; they will be responsible for flawless execution of guest wake-up call procedures, emergency procedures and must handle guest opportunities in the distinctive St. Regis manner.Additional role- Butler Service Liaisons : Liaison with guest prior arrival to ensure every aspect of our guests’ stays is personalized. Respond to e-mail messages in a timely manner, and using St. Regis verbiage demonstrating a bespoke approach to the guest.- Department Trainer : Designing and expanding training and development program based on the needs of the organization and the individualAmending and revising programs necessary, in order to adapt to changes occurring in the work environment Show less



Cave & Cellar Sdn Bhd

• Kuala Lumpur, Malaysia

• Sales Intern

  • Jan 2014 - Jun 2014

  - Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation. - Prepares and then follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them. - Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints. - Work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly. Show less



Brandluenced Sdn Bhd

• Kuala Lumpur, Malaysia

• Event Coordinator (Project base)

  • Jun 2013 - Apr 2014

  Main job scope is to manage clients for all event related services from conceptualisation to the on-ground execution of an event. Also, to understand clients' objectives and/or product, and propose ideas according to clients' needs and requirements. Sourcing for suitable locations and liaising with relevant partners, any other third parties and suppliers have also become the main practice to ensure quality control, consistency and meeting clients' expectations for each event being delivered. Main job scope is to manage clients for all event related services from conceptualisation to the on-ground execution of an event. Also, to understand clients' objectives and/or product, and propose ideas according to clients' needs and requirements. Sourcing for suitable locations and liaising with relevant partners, any other third parties and suppliers have also become the main practice to ensure quality control, consistency and meeting clients' expectations for each event being delivered.



The Andaman, A Luxury Collection Resort Langkawi, Malaysia

• Langkawi, Malaysia

• Intern

  • Jan 2012 - Jun 2012

  During this 6 month training I expect to involve in every department if possible, however much starting of my training time were focusing more on the operation side such as Front office, Housekeeping and F&B. Towards the end, I was fortunate to get the chance involved myself in Sales and MIS department. On the contrary I am pleased to have been able to take this valuables opportunity to explore and experience new dimension of work in hospitality industry which I never experience before. During my placement I had the practical work experience under professional supervision in every different department. And they treated me as the real staff at the same time the workload is not heavy due I am a trainee. In each department I was capable to contribute my ideas and insights in works. Duration & sequence in each department : F&B - 2 months Front Office - 1 month Housekeeping - 1 month MIS & Finance - 1 month Sales - 1 month Show less