Experience

Health Cloud Initiative

• Netherlands
• Software Development
• 1 - 100 Employee

• Marketing & Communication

  • Dec 2021 - Present

• Customer Support & Social Media Manager

  • Jun 2020 - Nov 2021



Paradise Interns

• Indonesia
• Advertising Services
• 1 - 100 Employee

• Client Manager & Marketing Bootcamp coach

  • Jul 2018 - Mar 2020

  Client manager - Analysing the diving industry in Southeast Asia - Targeting potential clients via email - Following up on leads via email/phone - Maintaining relationships with current clients by sending out updates on new services and trends in Social Media Marketing - Automating processes to be more efficient - First point of contact for clients - Creating reports to show progress to clients - Explaining changes in strategy with the management of the client's social media marketing - Quarterly face-to-face meetings to discuss any pending issues or changes - Providing ad-hoc solutions to current issues Bootcamp coach - Offering support with any issues interns have during bootcamp (visa, placement, being in a foreign country) - Teaching digital marketing (Facebook, Instagram, TikTok, Twitter, photo editing, marketing 101, video editing, email marketing, branding) Show less



Leapp

• Netherlands
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Account Manager

  • Aug 2017 - Jul 2018

  - Following up on warm leads - Email acquisition - Consulting integrating Apple hardware and software into IT systems - Managing relations with key accounts - Working with monthly targets - Setting up partnerships with schools and educational projects - Following up on warm leads - Email acquisition - Consulting integrating Apple hardware and software into IT systems - Managing relations with key accounts - Working with monthly targets - Setting up partnerships with schools and educational projects


Traveling
• United Kingdom
• Travel Arrangements
• 1 - 100 Employee
• Traveling Southeast Asia & Australia

  • May 2016 - Jul 2017
• Sales Executive / Teamleader chat

  • Jan 2013 - May 2016

  Team leader online chat leapp.nl, leapp.be, leapp.de (Zopim & Zendesk) - weekly analysis of chat quality - daily monitoring of chat quality - overal strategy: - introduced 7 days 08.00/23.00 chat times - Responstime <30 seconds - Satisfaction score >90% Accountmanager Centralpoint, bol.com, ACES Direct - managing sales leads - resolving customer service issues - support developing product feed Digital Marketing - Twitter, Facebook content - Influencer marketing Show less


Computerpark BV
• Intern

  • Sep 2012 - Feb 2013