Lean & BI Director

• Sep 2019 - Present

Sr. Program Manager continuous improvement | Professional Lab Services

• Jan 2016 - Sep 2019

• Facilitating collaboration across network of ~130 hospital laboratories, including Joint Ventures, new acquisitions, and PLS hospital clients• Defining and leading Quest Hospital Laboratory Community• Creating metrics, benchmarking, and deploying Tableau dashboards

Manager, Operations Excellence | Professional Lab Services

• May 2013 - Dec 2015

• Leading PLS due diligence program• Design and manage asset purchase process• PLS Ops liaison with internal & external partners

Black Belt | Lean Six Sigma

• Mar 2012 - Apr 2013

• Responsible for 345 instrument re-allocations ($1.9M NBV) during SoCal Esoterics network optimization project• Designed, sourced, and executed custom LCMSMS racking process (at 94% lower cost) Implementation enabled significant FTE and TAT savings and Quest BIC Award 2014• Facilitated Lean cold supply chain improvements

Black Belt | Lean Six Sigma

• Mar 2010 - Mar 2012

• Successfully led platform conversions (Vitek 2XL, Viper XTR, AUWi, WASP), including cross-functional process improvement, lean work cell design, planning, construction, and implementation• Completed design, planning, and execution of Lean Serology department relocation in time & under budget• Facilitated; TAT reductions, HR process improvements, staffing training, lab automation, rate-based work flow optimizations, anaerobe culture process design, and RMI reductions

Quality and Resource Management Volunteer

• Jun 2009 - Mar 2010

• Designed, produced and updated the semi-annual Ongoing Professional Practice Evaluation (OPPE) as required by The Joint Commission • Processing of Environment of Care tracers • Involved in transformation toward Lean Six Sigma process improvement culture • Designed, produced and updated the semi-annual Ongoing Professional Practice Evaluation (OPPE) as required by The Joint Commission • Processing of Environment of Care tracers • Involved in transformation toward Lean Six Sigma process improvement culture

Program Manager

• Nov 2008 - Apr 2009

Program Coordinator

• Mar 2008 - Oct 2008

• Successfully conducted site visits at client facilities to identify process-improvement and cost-savings opportunities.• Professionally selected and managed relationships with vendors, with a potential total revenue exceeding $16 million. • Excellent software utilization skills leading to the introduction or improvement of: cost-saving proposals, mail merging, Access database development, pivot table use, network drive organization, visualization of the client organization using Google Earth for operational purposes and Invoice tracking.• Created a sense of team work by initiating and leading conference calls including the different teams and persons in various positions and locations.• Dedicated to provide fast, result-driven, and high quality customer service. Show less

Biotechnology Laboratory Assistant

• Mar 2007 - Feb 2008

Tissue culture, transformations, cryo preservation, competent cell production, culture of micro-organisms, development of educational aids Tissue culture, transformations, cryo preservation, competent cell production, culture of micro-organisms, development of educational aids

Black Belt | Healthcare Improvement Consultant

• Dec 2004 - Jan 2007

Lean Six Sigma techniques, project management, supply chain analysis, coaching, data analysis, group presentations, audits, process monitoring, people motivation, public relations, change accommodation, problem solving, creative innovations• Conducted quantitative hygienic audits of 25 orthopedic surgeries to support a project aimed at reducing prevalence of Surgical Site Infections• Developed and directed internal marketing campaign, aimed at creating momentum for change in the conservative health care setting• Improved doctor practices’ schedules to reduce patient wait time and enhance efficiency and quality of care delivered by all team players in the health care setting• Guided the radiology department in the transitional process to digitize the order process• Prepared and delivered reports and presentations in hospital settings and national conferences Show less

Clinical Laboratory Scientist

• Sep 2004 - Jan 2007

R&D Laboratory Scientist (internship)

• Aug 2002 - Feb 2003

Research subject: Protein expression in transient transfected HEK-293 cells. Human tissue culture, transformations, transfections, scientific report writing, DNA/RNA isolation, cryo preservation, protein purification, ELISA, PCR, vector cloning Research subject: Protein expression in transient transfected HEK-293 cells. Human tissue culture, transformations, transfections, scientific report writing, DNA/RNA isolation, cryo preservation, protein purification, ELISA, PCR, vector cloning

Clinical Laboratory Scientist (internship)

• Aug 2001 - Feb 2002