Pimpipa C.
Customer Engagement Executive at Enterpryze- Claim this Profile
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Bio
Credentials
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Coronavirus Awareness For Employees
Peninsula IrelandFeb, 2022- Nov, 2024 -
Culture & Style Ambassador
EnterpryzeApr, 2021- Nov, 2024 -
Introduction to Accounting - Module 1
EnterpryzeOct, 2020- Nov, 2024 -
Become a Conversational Support Expert
IntercomAug, 2020- Nov, 2024 -
Information Security Awareness
SidelNov, 2019- Nov, 2024 -
Good Governance Training
SidelOct, 2019- Nov, 2024 -
Diploma of Leadership and Management
Shafston International CollegeOct, 2017- Nov, 2024 -
Korean Short-Term Program Level 1 (60 hours)
이화여자대학교Apr, 2015- Nov, 2024
Experience
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Enterpryze
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Ireland
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Software Development
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1 - 100 Employee
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Customer Engagement Executive
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Jan 2020 - Present
● Product expert of Enterpryze. ● Corresponding to customers and partners’ inquiries mainly via live chat and email. ● Coordinating with DevOps and Developer team to fix the issues found in web and mobile application ● Demonstrating of the product as part of pre and post sales cycle. ● On-site/Remote customer training and support. ● Ongoing customer support and troubleshooting via webinars and etc. ● Ownership of customer issues to completion. ● Proactively developing customer relationships and occasionally tracking user experience. ● Ensure each customer is brought on the Enterpryze journey successfully. ● Seek new ways to enhance and improve the customer experience. ● Translating the upcoming update of Enterpryze (Web App Platform) from English to Thai. ● Preparing the user guidebooks for each Enterpryze module. Show less
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Sidel
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France
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Machinery Manufacturing
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700 & Above Employee
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Customer Care Assistant
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Jul 2019 - Dec 2019
[Program in used: MS Office, Adobe PDF, ASAP, Outlook, SAP, SAP B1, Concur, Kiamo]● Corresponded to customers’ enquiries via call and coordinated with Customer Care Manager and Service Account Manager in charge to solve customer’s issues.● Coordinated with customers in the region (SEAP) and supported their requests.● Contacted customers and supported Service Account Manager to solve the invoice overdue issue.● Coordinated with customers for placing invoice and prepared all relevant documents to issue the final invoice to customers.● Gathered customer information via SAP (Field Service Management) and SAP B1 to analyze and support managers to solve customer’s issues.● Coordinated with Customer Care Manager / Service Account Manager / Planner / Project Manager to handle with the bundle of invoice backlog.● Recorded purchase order, invoice, engineers’ reimbursement, and engineers’ working hours into the dashboard.● Supported Customer Care Manager to build sales quotation through SAP B1.● Followed-up with the planning team to collect the Job Report and time effort.● Followed-up the billable interventions invoice progress.● Updated the weekly service order records of Customer Care team.● Requested invoice to sales admin via SAP B1. Show less
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Field Service Administrator & Service Project Administrator
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Aug 2018 - Jun 2019
[Program in used: MS Office, Adobe PDF, ASAP, Outlook, Kiamo]● Coordinated with the customers and relevant team for shipping parts in each assigned project.● Coordinated with customers for placing invoice and prepared all relevant documents to issue the final invoice to customers.● Coordinated with Service Account Manager to handle with the issue of overdue invoice.● Prepared and validated the reimbursement of all engineers in my responsible region (SEAP).● Recorded purchase order, invoice, expense claim, and engineers’ working hours into the dashboard.● Worked with Service Project Manager on project registration and issued the purchase order to suppliers.● Summarized and validated the invoice from suppliers.● Recording budget for each project under my responsibility.● Followed-up all pending issue under my responsibility until the issue is resolved.● Achievement: Invoice backlog clearance from 2015-2018 which recovered the bad debt worth more than EUR 500K. Show less
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Grab
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Singapore
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Software Development
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700 & Above Employee
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Customer Experience Specialist
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Feb 2018 - Aug 2018
[Outbound & Digital Team – English Skills] [Program in used: Zendesk, Infobip, Grab Wiki, Gamma, xCally] ● Responded to customer’s enquiries and coordinated with the relevant team to solve the enquiries. ● Solved any problems from both passengers and drivers via outbound call, email, and social media (Facebook, Twitter, Instagram) by clarifying the customer's complaints and feedback. ● Investigated customer’s cases to solve each case precisely and effectively. ● Suggested the best solutions to users (both passengers and drivers) to solve the problems. ● Followed company’s SOP when dealing the issues under my responsibility. ● Educated the drivers/passengers who has issues while using company’s product. ● Escalated cases to the correct department and able to follow-up any cases as per assigned. ● Prioritized the cases and solved the problem accordingly with high quantity and quality which will reduce the workload in the team. ● Guided customers (taxi drivers and passengers) in properly using company’s products. ● Maintained good relationships and community building efforts with taxi drivers and passengers. ● Achievement: Supported customer and received the big compliment from customer which led to the big compliment from Head of Customer Service Manager. Show less
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Sidel
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France
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Machinery Manufacturing
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700 & Above Employee
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Field Service Assistant
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Dec 2017 - Feb 2018
3-month contract [Program in used: MS Office, Adobe PDF] ● Validated expense claim documents for all field service engineers. (MS Office) ● Prepared documents as assigned, in example, invoice, purchase order, quotation, or recap ● Any other administrator tasks to support more effective in team 3-month contract [Program in used: MS Office, Adobe PDF] ● Validated expense claim documents for all field service engineers. (MS Office) ● Prepared documents as assigned, in example, invoice, purchase order, quotation, or recap ● Any other administrator tasks to support more effective in team
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Jojonomic - The Future of Work
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Indonesia
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Representative
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Nov 2017 - Jan 2018
[Application in used: JojoExpense, JojoAttendence, Jojonomic Dashboard] ● Installed and set up the company’s dashboard to associate with policy of client’s company. ● Supported client’s account and resolved any issue during using company’s dashboard & application. ● Introduced company’s products and supported Sales Representative to close the deal with prospects. ● Provided training session, support, and documents to client’s users to use the products smoothly. ● Attended the meetings to present and increase awareness of company’s products. ● Prepared the presentation file to present company’s product to all prospects. ● Translated company’s website, internal guidebook, and other documents from English into Thai. Show less
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Escape Hunt
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United Kingdom
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Entertainment Providers
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1 - 100 Employee
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Customer Service Hostess (Game Master)
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May 2016 - Sep 2016
● Provided the exclusive customer service with the good communication skills to Foreign and Thai customers. ● Provided the assistance and hints when customers requested or when seem like they need it. ● Handled and calmed customers in the uncommon situation such as hard complaint from customer, uncontrollable kids, customer destroyed the game room. ● Set up the game room to be ready to start the new game quickly but cautiously. ● Handled and prepared the store exclusively for team building activities of each company. ● Managed, posted, shared the contents that promoted the Escape Hunt via Facebook Fan Page and Official Instagram. ● Handed-out the flyers and discount coupons in public to promote the game shop. ● Monthly admin tasks such as summarized the sales report, prepared tax invoice, paid monthly bills, etc. ● Achievement: Received the big tip from customer due to the great and exclusive customer service / Has been selected as one of two Game Master to run the special event game in TedEx / Received the offer to be ‘Assistant Manager’ Show less
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transcosmos (Thailand)
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Thailand
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Business Consulting and Services
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300 - 400 Employee
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Customer Service Agent
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Dec 2015 - May 2016
(Project: TRAVELOKA), Thai – English Skill [Program in used: Zendesk, TAP, e-Centrix] ● Managed service enquiries and disputes arising from users via call, live chat, email, and social media (Facebook, Twitter). (using Zendesk) ● Handled the urgent or unusual situation and calmed down the customers’ mood such as unable to check-in at the hotel or airline, unable to check-in the connected flight, flight cancellation without notice to customer. ● Escalated the issue to the correct team and coordinate with the relevant team to resolve customer’s enquiries. ● Supported the team and team leader to prepare the knowledge base file for the agents to use. Show less
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Education
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2010 - 2014
Assumption University
Bachelor's degree, Business Administration -
2016 - 2017
Shafston International College
Diploma, Leadership & Management -
2015 - 2015
Ewha Womans University
Language course, Korean Language
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