Experience

PT. Garuda Indonesia (Persero), Tbk

• Indonesia
• Strategic Management Services
• 200 - 300 Employee

• Ticketing & Reservation Supervisor

  • Feb 2023 - Present

• Sr. Ticketing & Reservation

  • Jan 2018 - Feb 2023

  •Direct liaison with customers, travel agents and corporate companies to provide timely information.•Handling with customers or travel agents regarding flight cancellation and makes alternate arrangement for passengers as required.•Update flight schedules for publish in Air-Sea Guide Magazine.•Prepare stock report and No Show report for supervisor.•Prepare monthly sales report for sales manager•Respond politely to passenger complaints regarding ticket, flight cancellation and baggage handling.•Preflight check to reduce ‘No Shows’ on a daily basis.•Quote FIT fare to customers and GIT fare to travel agents.•Assist in controlling cash-flow to ensure that the daily sales report is closed on time on daily basis.•Providing information to frequent flyer members and to potential members.•Increasing a customer loyalty membership by suggest frequent flyer program to customers.•Coordinate with sales team before launch new products.•Assist supervisor for other duties as assigned.

• Jr. Ticketing & Reservation

  • Apr 2012 - Dec 2017

  •Responding to customer service calls and e-mails.•Assist customers requiring special request including special meal, advance seat request, excess baggage and other special assistance.•Issue ticket, reissues, revalidations and EMD’s of travel documents.•Handling day-to-day problem resolution and provide customer service, including during difficult or emergency situations.•Advise travel agents regarding fare, commission, tourcode, fare calculation, condition, reissue, EMD and refund.•Keep self up to date on products, services, policies and procedures.



Etihad

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Student Internship

  • Mar 2011 - May 2011

  Reception Front Desk * Welcoming the passengers. * Receiving envelopes, packages, and bills. * Writing the passenger’s receipt. Document Administration *Checking and collecting Passenger Manifest and PFS. *Arranging the tickets in order. *Sending and receiving fax. *Checking the group passengers’ name spelling. *Reconfirming flight. *Printing sales report. Limousine Service Reservation *Printing limousine confirmation booking. *Checking the transportation voucher. *Confirmation the limousine service into the airline’s system