Experience

Amari Watergate Bangkok

• Thailand
• Hospitality
• 1 - 100 Employee

• Guest Relations Manager

  • Jan 2023 - Present

• Executive Floor Manager

  • Sep 2022 - Present

  - Managing Guests and Executive Lounge operations. assists with check‐in, check‐out, responds to guest requests and complaints.‐ Oversees Lounge operations, F&B setup, hotel amenities,guest relations operations and VIP’s.

• Guest Experience Manager

  • Feb 2022 - Sep 2022

  Flagship property (5*) of Onyx Hospitality Group with 564 rooms & suites, 26 function rooms, 4 F&B outlets, Spa with busy MICE operations throughout the year.‐ Managing guest and front office operations. assists with check‐in, check‐out, responds to guest requests and complaints.‐ Oversees lobby operations and hotel amenities,guest relations operations and VIP’s.- PMS: Opera program.



The Ascott Limited

• Singapore
• Hospitality
• 700 & Above Employee

• Guest Services Supervisor

  • Jan 2021 - Feb 2022

  Property with 445 Keys managed by Ascott Hospitality Group. - Alternative State Quarantine (ASQ) Hotel during Covid situation. - Handling Check-in and checkout guest by following ASQ rules and regulations. - Coordinate with housekeeping, porters and transport providers to meet guest requirements. - Handling Night Shift, Closing day, dealing with complaints, problem solving, special requests and any other issues that may arise. - Training the team and arrange scheduling. Property with 445 Keys managed by Ascott Hospitality Group. - Alternative State Quarantine (ASQ) Hotel during Covid situation. - Handling Check-in and checkout guest by following ASQ rules and regulations. - Coordinate with housekeeping, porters and transport providers to meet guest requirements. - Handling Night Shift, Closing day, dealing with complaints, problem solving, special requests and any other issues that may arise. - Training the team and arrange scheduling.



Shama Lakeview Asoke

• Thailand
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Apr 2019 - Oct 2020

  Property with 429 Keys managed by Onyx Hospitality Group. - Communicate with guests, Handling booking or cancellation hotel reservations. - Greet guests on arrival, assign rooms, issue keys, and collect payment information. - Coordinate with housekeeping, porters and transport providers to meet guest requirements. - Handling Long stay Guest profile (Monthly rent, electricity record and auditing) - Contributed heavenly with the FO Team to elevating our property ranking on trip advisor from 120 to 59 out of 1 398 hotels in Bangkok. - Contributed in up‐selling and crossed selling to achieved our monthly goal set by our FOM. - Participating in multiple guest events, decorating stay‐cation packages, and private parties. - Acting Night Shift manager for almost 5 months, Closing day, dealing with complaints, problem solving, special requests and any other issues that may arise. - Cross-Training for One month at Housekeeping department during Covid situation. Show less



Shama Sukhumvit Bangkok

• Thailand
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Aug 2020 - Sep 2020

  - Task Force for assistance during Covid Situation. - Assisting in Sales and Handling Long Stay Guest bookings. - Task Force for assistance during Covid Situation. - Assisting in Sales and Handling Long Stay Guest bookings.



Centara Hotels & Resorts

• Thailand
• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • Aug 2017 - Apr 2019

  Centara Grand at Central Plaza Ladprao Property with 565 Keys. - Check-in and Check-out guests and Groups. - Communicate with guests, Handling booking or cancellation hotel reservations. - Greet guests on arrival, assign rooms, issue keys, and collect payment information. - Up-selling Champion and Role model. Centara Grand at Central Plaza Ladprao Property with 565 Keys. - Check-in and Check-out guests and Groups. - Communicate with guests, Handling booking or cancellation hotel reservations. - Greet guests on arrival, assign rooms, issue keys, and collect payment information. - Up-selling Champion and Role model.



Thai Airways International

• Airlines and Aviation
• 1 - 100 Employee

• Internship Trainee

  • Jan 2017 - Apr 2017

  Thai Airways International Public Company Limited Internship (Ground Staff) Thai Airways International Public Company Limited Internship (Ground Staff)