Experience

Crooked Monkey

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Inside Sales Manager

  • Feb 2022 - Present

  Lidero a equipe de vendas internas, com foco em branding, merchandising e aprimoramento da experiência do cliente. Desenvolvo estratégias de branding para garantir uma comunicação consistente da marca e atraio visualmente os produtos. Trabalho em colaboração estreita com o departamento de marketing para manter a identidade da marca e proporcionar uma experiência de compra excepcional. Por meio de habilidades de liderança, visão estratégica e análise de dados, identifico oportunidades para aprimorar a experiência do cliente. Meu objetivo principal é fortalecer a identidade da marca e criar uma experiência de compra impactante e satisfatória para os clientes. Show less

• Account Manager Direct Sales

  • Mar 2020 - Jan 2022


Imaginarium
• India
• Manufacturing
• 100 - 200 Employee
• Gerente

  • Feb 2019 - Mar 2020

Toda Grandona
• Gerente de experiência do cliente

  • Jul 2018 - Nov 2019


Grand Hyatt Rio de Janeiro

• Brazil
• Hospitality
• 100 - 200 Employee

• Front Desk Recepcionist

  • Feb 2017 - Feb 2018

  Responsible for providing a personalized and consistent service with the goal of achieving total guest satisfaction, always with a pleasant and energetic behavior. Highlight on customer service with mentions on the Customer Experience Management Medallia and on travel websites like TripAdvisor and Booking.com. Strong sales skills being one of the responsibles for the highest percentage of revenue generated through the UPSELL program at the hotel check in. Responsible for providing a personalized and consistent service with the goal of achieving total guest satisfaction, always with a pleasant and energetic behavior. Highlight on customer service with mentions on the Customer Experience Management Medallia and on travel websites like TripAdvisor and Booking.com. Strong sales skills being one of the responsibles for the highest percentage of revenue generated through the UPSELL program at the hotel check in.



Starboard Cruise Services

• United States
• Retail
• 700 & Above Employee

• Fine Watch Specialist

  • Aug 2014 - May 2016

  - Selling a variety of luxury watches in a sophisticated retail environment as well as demonstrating an extensive knowledge of the product and experience in a watch sales environment. Promoting high-quality retailing standards, continuously driving maximum sales results and superior guest service. Responsibility of achieving and exceeding sales goals through highly developed promotional and visual skills. - Selling a variety of luxury watches in a sophisticated retail environment as well as demonstrating an extensive knowledge of the product and experience in a watch sales environment. Promoting high-quality retailing standards, continuously driving maximum sales results and superior guest service. Responsibility of achieving and exceeding sales goals through highly developed promotional and visual skills.


Design e Criação Clube
• Design Services
• Atendimento

  • Oct 2013 - Aug 2014


EBGE - Editora Brasileira de Guias Especiais

• Contato Publicitário

  • Nov 2012 - Feb 2013

  Contato publicitário responsável por vendas de espaços para anúncio nos cadastros comerciais de órgãos como CREA e FIRJAN, tendo como público-alvo empresas de agronomia, engenharia, arquitetura e todo e qualquer tipo de fornecedores e prestadores de serviço para a construção civil. Contato publicitário responsável por vendas de espaços para anúncio nos cadastros comerciais de órgãos como CREA e FIRJAN, tendo como público-alvo empresas de agronomia, engenharia, arquitetura e todo e qualquer tipo de fornecedores e prestadores de serviço para a construção civil.

• Assistant Retail Manager

  • Dec 2011 - Nov 2012

  Responsible for leading sales efforts and maintaining guest services. This role included interacting with people in a motivating and friendly manner and setting clear expectations with others about desired results. Through open communication and consistency between values and behavior, to promote teamwork and merchandise according to the strategy of the business to ensureexceptional guest experiences.

• Fine Watch Specialist

  • Sep 2010 - Dec 2011

  - Selling a variety of luxury watches in a sophisticated retail environment as well as demonstrating an extensive knowledge of the product and experience in a watch sales environment. Promoting high-quality retailing standards, continuously driving maximum sales results and superior guest service. Responsibility of achieving and exceeding sales goals through highly developed promotional and visual skills.