Product Owner

• Dec 2016 - Present

Principal Product Manager

• Sep 2015 - Nov 2016

Managing and prioritizing the Product Backlog Items (in user stories) as the Product Owner of (SEPA and Domestic) Direct Debits. Organizing the work and delivery of the development teams. Maximizing the value of the product in Agile/Scrum framework. Ensuring the alignment of the relevant stakeholders; working closely with the Commercial Product Managers, Blueprint Experts, Architects, development teams. Planning releases. Delivering the correspondent processes, working… Show more Managing and prioritizing the Product Backlog Items (in user stories) as the Product Owner of (SEPA and Domestic) Direct Debits. Organizing the work and delivery of the development teams. Maximizing the value of the product in Agile/Scrum framework. Ensuring the alignment of the relevant stakeholders; working closely with the Commercial Product Managers, Blueprint Experts, Architects, development teams. Planning releases. Delivering the correspondent processes, working instructions, communications to the Operational teams & aftercare departments. Understanding of the functioning of the European Payments market and the needs of Commercial customers. Show less Managing and prioritizing the Product Backlog Items (in user stories) as the Product Owner of (SEPA and Domestic) Direct Debits. Organizing the work and delivery of the development teams. Maximizing the value of the product in Agile/Scrum framework. Ensuring the alignment of the relevant stakeholders; working closely with the Commercial Product Managers, Blueprint Experts, Architects, development teams. Planning releases. Delivering the correspondent processes, working… Show more Managing and prioritizing the Product Backlog Items (in user stories) as the Product Owner of (SEPA and Domestic) Direct Debits. Organizing the work and delivery of the development teams. Maximizing the value of the product in Agile/Scrum framework. Ensuring the alignment of the relevant stakeholders; working closely with the Commercial Product Managers, Blueprint Experts, Architects, development teams. Planning releases. Delivering the correspondent processes, working instructions, communications to the Operational teams & aftercare departments. Understanding of the functioning of the European Payments market and the needs of Commercial customers. Show less

Business Analyst

• Feb 2015 - Sep 2015

Working closely with Product Managers, Implementation Managers, Sales Managers, IT Developers and external partners to understand the requirements to support new products and services. Gathering the business, functional, user, system and software requirements to deliver the solutions that meet the requirements of business partners. Producing Business Cases, Business Requirement Document (BRD) and User Requirement Specification (URS) documents. Performing System Analyst… Show more Working closely with Product Managers, Implementation Managers, Sales Managers, IT Developers and external partners to understand the requirements to support new products and services. Gathering the business, functional, user, system and software requirements to deliver the solutions that meet the requirements of business partners. Producing Business Cases, Business Requirement Document (BRD) and User Requirement Specification (URS) documents. Performing System Analyst activities on request. Attending the project planning meetings, brainstorming sessions, reviewing test cases, providing test support and consultancy throughout the product life cycle. User Acceptance Testing and providing Pilot merchant support. Documenting the solution, producing both internal and external stakeholder guides. Assisting and training the internal departments to integrate the new products and services for merchants.

Implementation Manager

• Dec 2010 - Feb 2015

Supervising the technical integration of clients (merchants) and partners to the GlobalCollect platform. Fully engaging with both clients and partners to understand requirements and provide the best possible solution for their business model. Providing pre-sales technical consultancy for clients and advising them on industry best practices. Acting as IM owner for pilot projects and supporting multiple key product implementations, such as: UPI, INIPAY, QIWI, and Amex CAPN. Managing… Show more Supervising the technical integration of clients (merchants) and partners to the GlobalCollect platform. Fully engaging with both clients and partners to understand requirements and provide the best possible solution for their business model. Providing pre-sales technical consultancy for clients and advising them on industry best practices. Acting as IM owner for pilot projects and supporting multiple key product implementations, such as: UPI, INIPAY, QIWI, and Amex CAPN. Managing configuration in multiple systems: Back Office, Front Office, Financial applications and BankWorks; assisting with testing payment products and services in Pre-production and Production environments; troubleshooting related incidents. Providing second line support for operational queries from internal departments. Specializing in merchants from the Travel segment (including airlines, travel agencies, hotel chains), and experienced in Gaming, Software, and Retail.

Technical Application Manager

• Sep 2009 - Dec 2010

Building and maintaining Test, Staging and Production environments for java applications on Solaris and Linux OS and taking care of webservers (SunOne and Tomcat) Obtaining reports from Oracle database and MySQL (SQL) Monitoring the systems perfomance with Applications Manager 8. 24x7 technical support on Production environments.

Technical Support Specialist

• Apr 2005 - Sep 2009

Building and maintaining UAT, ORT and Production environments for different applications & countries (NL, AT, IE, RO, CH, CZ, PO). These applications are a Customer Care-Billing Suite: Vitria, Clarify, Arbor, Tuxedo, Capacity Requester, Asap which run on Sun Solaris (9 & 10). Providing technical support (3rd line support) to the incidents in these environments. For all this it is required a deep knowledge in: - UNIX system Administration, UNIX shell script. -… Show more Building and maintaining UAT, ORT and Production environments for different applications & countries (NL, AT, IE, RO, CH, CZ, PO). These applications are a Customer Care-Billing Suite: Vitria, Clarify, Arbor, Tuxedo, Capacity Requester, Asap which run on Sun Solaris (9 & 10). Providing technical support (3rd line support) to the incidents in these environments. For all this it is required a deep knowledge in: - UNIX system Administration, UNIX shell script. - Vitria 3.1.7, Vitria 4.2 & Vitria 4.3, doing troubleshooting and builds. - Oracle databases, SQL. - The Full Process Applications cycle. Other requirements are: - General knowledge of Clarify CRM, Arbor, Tuxedo, ASAP applications - Good communication skills (spoken and written) to deal with testers and other involved teams. - Great work load capability, including out of business hours. 24/7 3rd line technical support on Production environments. Show less Building and maintaining UAT, ORT and Production environments for different applications & countries (NL, AT, IE, RO, CH, CZ, PO). These applications are a Customer Care-Billing Suite: Vitria, Clarify, Arbor, Tuxedo, Capacity Requester, Asap which run on Sun Solaris (9 & 10). Providing technical support (3rd line support) to the incidents in these environments. For all this it is required a deep knowledge in: - UNIX system Administration, UNIX shell script. -… Show more Building and maintaining UAT, ORT and Production environments for different applications & countries (NL, AT, IE, RO, CH, CZ, PO). These applications are a Customer Care-Billing Suite: Vitria, Clarify, Arbor, Tuxedo, Capacity Requester, Asap which run on Sun Solaris (9 & 10). Providing technical support (3rd line support) to the incidents in these environments. For all this it is required a deep knowledge in: - UNIX system Administration, UNIX shell script. - Vitria 3.1.7, Vitria 4.2 & Vitria 4.3, doing troubleshooting and builds. - Oracle databases, SQL. - The Full Process Applications cycle. Other requirements are: - General knowledge of Clarify CRM, Arbor, Tuxedo, ASAP applications - Good communication skills (spoken and written) to deal with testers and other involved teams. - Great work load capability, including out of business hours. 24/7 3rd line technical support on Production environments. Show less

Outsourcing consultant (BPM)

• Jul 1998 - Mar 2005