Operations Manager

• Nov 2021 - Present

Chapter Head Chile

• Jan 2021 - Jul 2021

Industries: Retail, Technology, Telecom, Finance, Bank, Energy, Forest, Services, Construction, Auto motor, Pharmacy, Education, Services.Chapter Head of Chile, responsible Chapters and Services Delivery of Project Management, Agility, PMOs, Training, Change Management, Consultant Technology, and innovation. Definition of Product Life Cycle, Comercial strategy, resources management. Define and apply the business strategy and methodology for all services and projects. Chapter Manager for 70-80 simultaneous services, leading 3 Chapter Managers and 3 Chapter Leaders. Show less

Chapter Head Officer Chile

• Jan 2020 - Dec 2020

Operations Manager / Chapter of Chile, responsible for the operation and delivery of Services for the Chapters: Project Management, Agility, PMOs, Training, Change Management, Technology, Robot Process Automation, Quality / Testing. In matrix structure with other chapters: DPO and BMI - (Business Model Innovation). In charge of defining the product strategy, planning, recruiting, managing resources, and marketing services. Define and apply the business strategy and methodology with all services and projects. Chapter Manager for 70-80 simultaneous services, leading 3 Chapter Managers and 3 Chapter Leaders. Annual Sales Target Show less

Service Delivery Manager

• Jan 2016 - Jan 2020

Service Delivery Manager, responsible for the Implementation for Services such as: Project Management, PMOs, and Change Management. In charge of Sales and Customer strategy across several industries. Product development, staffing management, demand planning, recruiting, and career plan. Define and apply Business Strategy and methodology related to Transformational Management Office (TMO), Project Management Office (PMO), and PMO Bimodal (Waterfall / Agile). Services Delivery Manager for 40 simultaneous services, leading 3 Business Unit Manager and in charge of 60 Project Projects managers + 5 Change managers. Sales Annual Target. Show less

Strategic Senior Consultant

• Jul 2015 - Jan 2016

Business Strategy Consultant to develop and create the business model and services for the Supply Chain and related technological projects. Definition of Product and Customer, Sales and Channel Management. Design and creation of commercial Proposals. Business Strategy Consultant to develop and create the business model and services for the Supply Chain and related technological projects. Definition of Product and Customer, Sales and Channel Management. Design and creation of commercial Proposals.

Finance Projects Manager

• Mar 2014 - Apr 2015

Gerente de Portafolio de Proyectos de Vicepresidente de Finanzas, Gestión de Demanda y Negocios, Socio Comercial de Financial COB. Definición de esquemas de priorización de iniciativas e indicadores de negocios. Piloto de Lean Process y eficiencia operativa. Implantación del proceso de prueba de aceptación del usuario para nuevas funcionalidades que reducen el retrabajo y mejoran la calidad de la solución. Evaluar inicial de la herramienta SAP ERP para el modelo de negocios de Seguros, Coaseguros y Reaseguros, análisis inicial de brechas comerciales. Liderar proyectos con interfaces bancarias, DTE, POS y normativos. Definición de procedimientos y procesos de gestión, optimización de procesos financieros. Show less

Director de Estrategia y Rendimiento

• Jun 2013 - Nov 2013

Business KPI´s definition, developing and deploying company strategic guidelines, balance scorecard, goals, and key performance indicator follow up. Monitoring and defining business-critical strategy focus on mail goals and objectives. Aligning all Cross Business areas and facilitating the strategical decision-making.

Director de Oficina de Project Management (PMO)

• Sep 2010 - Jun 2013

Responsible for managing the Strategy Project Management office, defining the methodology and strategy implementation for Nextel Chile startup and the 3G Network Program. In 2013, Deloitte recognized the performance of Nextel's Office of Project Management. Nextel Chile was the first company of the Holding NII to implement the New Business Model and 3G Networks for Chile. Rol scope was managing the project portfolio of 8 global and 22 locals. Multi-cross areas coordination: Engineering, Systems, Marketing, Stores, Finance, Human Value, Product, Offer, and Operations. CAPEX invested US$ 300MM. Managing an annual budget of US $ 2.5 MM. Leading and coordinating 20 direct reporters and 60 indirect people. Show less

Retail | Senior Business Project Manager

• Aug 2009 - Sep 2010

Downstream Vista and Office 2007 Programme Manager. Retail Class of Business Deployment PM. Responsible for Microsoft Vista upgrade planning for all Call Centres and Distribution Centres globally. Monitored the Retail business needs as well as Global Vista program progress. Remote Project, managing different time-zones and global stakeholders. Business Scope 47 locations/countries. 30 Call Centres and over 4100 users around the world. Managing a budget of US$ 700k.

Coordinador de proyectos IT para Americas

• Jan 2007 - Aug 2009

Responsible for the Retail IT Portfolio projects in the Americas, consisting of the implementation of a new global business model called Dealer Operation Platform, impacting 10,000 services station. Remote work from Chile with teams in Canada, Brazil, United States, Central America, Argentina, and Chile. Using Project Delivery Framework Methodology (PDF). Leading and coordinating a team of 6 Seniors IT Project Managers and 40 indirect team members. Managing a budget up to MM$ 9.5 USD. Recognition was given by Shell for an outstanding job and team-building effort. Show less

Senior IT Project Manager Latinomérica

• Aug 2004 - Dec 2006

Regional IT Project Manager responsible for Lead and Deploy Projects Classified as High complexity and Business Critical, some of them: Execute Two Divestment projects in Latin America. Responsible for deploying and centralize 8 countries to two Client Services Centres in Latin America. Leading and coordinating directly to 21 Seniors profiles and 40 indirect team members, as well as several suppliers. Managing a budget up to US$1 MM.

Jefe de soporte de JDE para Lationamérica

• Jan 2004 - Jul 2004

Regional Support Manager, responsible for J.D.Edwards Support, based on ITIL, managing and monitoring, all support levels for Latin America. - Leading and coordinating a local and remote team of 56 people, Senior Analysts, Analysts, and consultants. Managing a budget of US$ 680k.

Regional IT Project Manager | Distribution & Finance Senior Consultant

• Jan 1996 - Dec 2003

IT Project Manager responsible for the ERP/ JDE 6.2 deployment & upgrade in Peru, Paraguay, Chile, and Ecuador. Leading a regional direct team of 8 people and 60 indirect. Responsible for budget management of $ 500k USD. Regional Support Manager for Sales, Inventory, and Accounts Receivable Systems.

Owner & J.D.Edwards Expert Consultant

• Jun 1995 - Dec 1995

Co-founder of the company, responsible for sale and delivery of services for the J.D. Edwards Software. Development of the Strategy for Professional Services, design and development of adaptations for Chile. Client: Shell Industry: Oil & gas Co-founder of the company, responsible for sale and delivery of services for the J.D. Edwards Software. Development of the Strategy for Professional Services, design and development of adaptations for Chile. Client: Shell Industry: Oil & gas

J.D.Edwards – Senior Consultant Distribution & Sales

• Aug 1994 - May 1995

Senior Consultant, responsible for the ERP implementation in sales, distribution, pricing systems for Shell Chile. Adaptation and implementation of governance requirements. Industry: Oil & Gas. Country: Chile Senior Consultant, responsible for the ERP implementation in sales, distribution, pricing systems for Shell Chile. Adaptation and implementation of governance requirements. Industry: Oil & Gas. Country: Chile

J.D.Edwards Senior Consultant | Distribution & Sales

• Aug 1992 - May 1994

Senior Distribution Consultant, responsible for the ERP implementations in sales, distribution, pricing systems. Industries: Oil & Gas, Production & insurance. Countries: Venezuela & Colombia Senior Distribution Consultant, responsible for the ERP implementations in sales, distribution, pricing systems. Industries: Oil & Gas, Production & insurance. Countries: Venezuela & Colombia