Experience

Dharma

• India
• Real Estate
• 1 - 100 Employee

• Trip Operations Coordinator LATAM

  • Nov 2021 - Present

  Enable and ensure successful operation of all trips. Enable and ensure successful operation of all trips.


Rovia LLC
• Travel Arrangements
• 1 - 100 Employee
• In Destination Support Specialist

  • Dec 2015 - Present


Hug it Forward

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Travel Coordinator

  • Feb 2017 - Feb 2020

  Hug it Forward Bottle School Project Guatemala / Peru Hug it Forward is a multicultural organización operating at the grassroots level in the region of Latin America Organizing and leading international volunteer groups to experience another culture through hands-on work building Bottle Schools along side community members, as well as other activities such as homestays, trekking, spending time with locals, and language learning. - Act as a cross-cultural liaison between non-English speaking volunteers and local community members - Ability to work with diverse populations from various cultural, economical backgrounds and different age groups, on various countries and locations - Ability to lead and work as an effective member of a dedicated team - Successfully support volunteers through every step of the experience Show less



Orquestra of the Americas

• United States
• Higher Education
• 1 - 100 Employee

• Travel Manager

  • May 2019 - Aug 2019

  Mexico Crescendo Tour The Orchestra of the Americas is a Latin Grammy Award winning symphony orchestra academy of musical leaders, ages 18 to 30, representing more than 25 countries of the Western Hemisphere Successful in building and motivating dynamic multicultural teams focused on accurately organizing, operating, and administering the travel program for Mexico Crescendo Tour 2019, including different geographical locations: 13 states, 15 cities and 18 concerts with the participation of 89 musicians + Instruments and 17 staff members. In addition to overseeing complex logistics, led travel and safety briefings, including gracefully handling a sensitive educational workshop on cultural sexism, as well as creating and enforcing location and context-specific safety guidelines for the group. - Effectively troubleshoot on the go and execute creative solutions under pressure and in constantly changing project sites - Express planning, organizing and carrying out leisure activities for a team of a 100+ without affecting schedules - Successfully managed to stick to the established tour schedule and move forward in a timely manner - Reached out to and made deals with transportation providers and hotels to stay within the budget - Effectively delivered multiple projects on tight deadlines - Demonstrated mastery in dentifying customer needs to maximize customer experience Show less



SIMAPRO

• United Kingdom
• IT Services and IT Consulting

• Consultant

  • Feb 2013 - Aug 2013

  System of permanent, comprehensive and inclusive learning in organizations. It aims to improve the efficiency, quality and working conditions through the involvement and commitment of the operational staff, middle management and management. Client: Pan del Carmen in Playa del Carmen and Tulum System of permanent, comprehensive and inclusive learning in organizations. It aims to improve the efficiency, quality and working conditions through the involvement and commitment of the operational staff, middle management and management. Client: Pan del Carmen in Playa del Carmen and Tulum



Experiencias Xcaret

• Project Manager

  • Jun 2009 - Aug 2013

  •Organize and oversee programmes within the company, responsible for ensuring that the projects are run efficiently, to budget and are completed on time. •Working closely with clients to understand their needs. •Establishing the overall success criteria for a project, including; time, cost, technical and performance parameters. •Monitoring all work in accordance with schedules. •Responsible for handling the projects finances. •Developing training and briefing material for staff. •Leading and organizing a team. •Keeping in close contact with key project members and decision makers. Show less



Agora Group

• Romania
• Book and Periodical Publishing
• 1 - 100 Employee

• Organizational Consulting - Project

  • May 2011 - Nov 2011

  Specialized Consulting and Workshops using real and simulated adventure with controlled risk for all types of training, and training courses in order to empower the human to be better and be more successful. Client: Catalonia Hotels Riviera Maya and Dominican Republic. Specialized Consulting and Workshops using real and simulated adventure with controlled risk for all types of training, and training courses in order to empower the human to be better and be more successful. Client: Catalonia Hotels Riviera Maya and Dominican Republic.



Maritur Destination Management Company

• Account Executive

  • Aug 2008 - Jun 2009

  •Manage incentive groups for companies all over the world. •Planning and organizing the group program for our different clients, this includes all transfers, accommodation, events, team buildings, dinners and cocktails, tours and visits to the Riviera Maya. •Give personalized attention to potential groups by doing site inspection visits with the meeting planners and travel agents. •Dealing with a wide range of suppliers •Foment a healthy and harmonious relationship with clients as well as suppliers. Show less



Yaxche Mayan Cuisine

• Marketing and Public Relations Manager

  • Feb 2008 - Aug 2008

  •Verify the efficiency of our promotions to increase the level of recall of the brand and impact. •Attend to the needs and give personalized services to all our clients. •Visit new clients in order to build and foment a healthy relationship and to increase sales. •Plan, organize and coordinate the inherent functions in Yaxche´s Public Relations department aiming to optimize the relationship with all the different publics. Ex. Press, Media, Hotels, Costumers, etc. •Collaborate in the planning and execution of new promotions and commercial alliances. •Give personalized attention to the press as well as to potential clients, both national and international. Show less



Ealing Council

• United Kingdom
• 1 - 100 Employee

• Event Coordinator / Customer Service

  • May 2004 - Oct 2007

  Events Department / Ealing Summer Festival •Organising the design and production of tickets, posters, catalogues and sales brochures •Co-ordinating everything on the day of the event to ensure that all runs smoothly. •Responsible of keeping the public well informed about present activities and future events. •Assiting on selling sponsorship/stand/exhibition space to potential exhibitors. Customer Service •Contributing to a professional and constructive atmosphere in the company. •Providing information and guidance on Council policies, procedures and guidelines according to statute and best practice. •Assisting customers with ongoing difficult and potentially confrontational issues, which require an increased level of understanding and sensitivity. •Assisting in the induction and training of new telephone and multimedia staff. Deputy Registrar/ Citizenship Officer •Developed a booking control system which allowed us to speed up the collection process and significantly reduced waiting time. •Responsible for planning, organizing and leading the Official Citizenship Ceremonies whilst providing a high standard of customer service. Show less



Televisa S.A. de C.V. - TV Company

• Regional Sales Marketing Manager

  • Feb 2003 - Feb 2004

  •Providing comprehensive information to various marketing and sales departments as wel as being a key member of a multi-disciplinary team focused on identifying the current trends in products as well as ensuring the development of new products. •Ability to work with vendors and internal business units across the business, including different geographical locations. •Focussing on meeting client requests in a timely and accurate manner, thus generating repeated business and also identifying customer needs to maximise customer loyalty. Show less



Red Bull Mexico, R.B. Mexico, S. de R.L. de C.V.

• PA/ Coordinator of events

  • Jun 2002 - Jan 2003

  •Consulting with clients by phone and in person to determine the best events to meet their needs. •Assisting in the planning, organising and co-ordinating of different events on a local and national level. •Responsible of organizing the design of the marketing material to support events. •Maintaining a close and strong relationship with our customers throughout the planning and execution phases of the events to ensure success of the events and repeated business. •Consulting with clients by phone and in person to determine the best events to meet their needs. •Assisting in the planning, organising and co-ordinating of different events on a local and national level. •Responsible of organizing the design of the marketing material to support events. •Maintaining a close and strong relationship with our customers throughout the planning and execution phases of the events to ensure success of the events and repeated business.