Sales - Travel Consultant Manager

• Mar 2019 - Present

Sales Manager

• Oct 2016 - Present

-Planning and selling accommodation at Puerto de Paz for groups of 26 pax.-Provide clients information about the location, and what the destination offers.-Close sales.-Follow up payments.-Plan and organize the trips and all the clients needs.-Train our staff in order to provide a quality service. - Follow up our passengers upon arrival to ensure their needs and offer them any additional service.- Resolve any inconvenience- Follow up our passengers upon departure and ensure them to answer our online survey.- If clients booked through Airbnb will ensure then to rate us and give us a review.- Evaluate our clients feedback to improve our service.

Quality and Service Assurance

• Jan 2014 - Mar 2019

● Participate in quality meetings and complaints● Manage the life insurance, medical care and company assets.● Manage the motivation program for the Sales Department.● Manage the catalog and providers.● Manage the social responsibility program in Quito, Manta, Cuenca, Ambato a Guayaquil.Management of the Marketing budget in the different Business Units.● Management of media such as magazines, billboards, radio and social networks.● Management of our sponsors of, Natural Vitality Sport brand.● Participation and coordination of sporting events such as Ultimas Noticias Race, North Face Race,Reto Salud, among others.● Continuously design actions that generate improvement in customer service, both in pharmacies andin offices nationwide.● Management and coordination of providers, for activations in pharmacies.● Management of social assistance project.● Management and coordination of Christmas gifts for all doctors and clients at the national level.● Organization of the Medical Science Event as well of the Christmas Dinner.Planning and selling transportations, accommodations, insurance and other travel services implementation of critical processes and strategies of the Business Units.

Guest Relations Manager

• Sep 2012 - Aug 2013

Assistant Manager and Guest Relations Lupa- Mario Batali RestaurantLaris- David Laris Restaurant• Meeting and greeting customers• Oversee and manage final decisions on matters of importance to guest service• Handling and organizing table reservations• Oversee the activities of the dining room• Preparing tables and dining area for service• Coordinate and room arrangement for events large parties.• Update menus, intermediary between kitchen staff on special request or special occasions• Support in the floor team, as per taking orders, serving food and beverage, setting tables, clearing tables, and settling payments.• Solving guests complaints• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness• Responsible for assigned shift, assisting in overall management.• Supervise and coordinate assigned shift; pre-meal meeting conducted with staff daily.• Assist in overall supervision of the department.• Check staff punctuality.• Communicate with guests and receive feedback.• Ensure guest satisfaction.• Stay on the floor during peak hours.

Quality and Standards Manager

• Jul 2011 - Jul 2012

• Responsible of the Quality and Standards of the following properties:Evason Phuket, Evason Hua Hin, Six Senses Hua Hin and Evason Main in Jordan.• Working directly with the Head of Departments, overseeing daily the implementation of the standards.• Supervise and oversee all the duties performed by the employees • Regular training with every department in order to achieve a qualified score.• Auditing each property two times per year, qualifying and reporting directly to the Head Offices.• Responsible for the full life cycle of one of our product brands for the Evason Hotels branded by Six Senses.• Measuring the assessment of the current performance of the individual properties in regards to brand standards.• Managing interaction with the employees at the individual properties and the Main Office operations team to enhance the compliance.• Building the brand refers to recommending any necessary amendments, removals, or additions to the existing brand standards.

Account Executive of England

• Mar 2010 - Jun 2011

Account Executive of England• Responsible for the management of travel agencies and tour operators of England.• Direct link between the agencies / tour operators in England and Metropolitan Touring Ecuador.• Responsible for the elaboration of sales and marketing budget. • Develop sales strategies and promotions. • Research, prospect and establish leads for corporate relationships followed by an introductory needs analysis/discovery meeting utilizing a consultative sales approach.• Work with web manager and other staff to create saleable programs and features.• Work closely with the corporate partnership sales team to achieve departmental goals.• Prepare weekly sales reports, activities and revenue reports.• Manage expense budget• Developing and implementing ideas for promotional marketing campaigns

Cross- Training en el departamento de Rooms Division

• Jan 2009 - Jun 2009

Cross- Training en el departamento de Rooms Division, en el área de Recepción, Recepción del Health Club y en Guest Recognition. Eventos y banquetes una vez a la semana durante los seis meses. Cross- Training en el departamento de Rooms Division, en el área de Recepción, Recepción del Health Club y en Guest Recognition. Eventos y banquetes una vez a la semana durante los seis meses.