Customer Service Manager

• Oct 2022 - Present

Kunde Support

• Aug 2016 - Present

Servicesupport

• Aug 2015 - Aug 2016

- Customer Service through phone, e-mail and Facebook - Support internally as well as to partners, danish and international - Handling customer complaints, and pay out compensation according to the Danish Package Appeal Board -Other: Trustpilot, Facebook, sending out travel documents and servicemails to clients etc. - Customer Service through phone, e-mail and Facebook - Support internally as well as to partners, danish and international - Handling customer complaints, and pay out compensation according to the Danish Package Appeal Board -Other: Trustpilot, Facebook, sending out travel documents and servicemails to clients etc.

Service agent - Arrival and baggage service coordinator

• Aug 2008 - Jul 2015

As Service agent at SAS Arrival Service at Copenhagen Airport I got to help and take care of the passengers when any problem occurred on arrival at CPH. At the front desk: - Filing delayed luggage - Filing damaged luggage - Irregularities that involved overnight stay - Irregularities that involved organizing new kind of transportation in case the flight was not available - Accomodation, Transport and Meals - Lost Eurobonus points - Forgotten items on incoming flights - Passengers complaints face to face In the back office: - Helping passengers via telephone - Coordinating delivery of the lost baggage with passengers and delivery company - Registering incoming baggage - Registering forwarded baggage - Registering tagless baggage - Finding clients baggage throughout the world via World Tracer - Custom declaration Programs used: Wolrd Tracer, Altea, Amadeus, Resaid, Star Check I have been working as a trainer for new employees. Throughout my years at SAS I have also been working at other departments: - Gate agent (Boarding) - Assistance center (Unaccompanied minors) - Check in (Terminal 1,2,3) - SAS Lounge, SAS Business Lounge - Transfer Center (Rebooking passengers) Courses passe: Security Awareness Conflict management Trainer course Dangerous Goods Code of Conduct Airside Safety Show less

Tjener

• Aug 2005 - Oct 2006

Tjener og bartender Tjener og bartender

Kundeservice medarbejder

• 2001 - 2003

Kvickly Extra kundeservice - Returnering af vare - Support af kassemedarbejdere - Optælling af kasse, samt tjek op på kassemedarbejderes kasser Kvickly Extra kundeservice - Returnering af vare - Support af kassemedarbejdere - Optælling af kasse, samt tjek op på kassemedarbejderes kasser