Assistant Front Office Manager

• Feb 2022 - Present

Front Office Agent

• Nov 2019 - Jan 2022

Finance Assistant

• Jun 2018 - Oct 2019

Front Office Agent & Finance Assistant & Concierge

• Dec 2017 - Jun 2018

Receptionist Concierge

• Nov 2015 - Dec 2017

Do the CI and CO and upload guest details on the system.Sometime covering night shift as night manager alone due short staff or colleagues from night on holiday. Performed inductions for resident guest.Taking new reservations using and balance cash. And sometime doing show rounds of the property on behalf of the colleagues from sales department.Help the guest in the daily routine, respond on the switchboard and sort calls.Work up to Protel.

Group Reservations Executive

• Jul 2015 - Sep 2015

Communicating with the hotel on daily basis, based on excellent customer service. Accurate with problem solving, dealing in the best and rapid way with urgencies. Group accomodation request for North Europe, strong negotiation in order to achieve best rates & conditions to maximize the profit. Worked up IBM AS400 Kuoni Anti Corruption Course Regulation-LEON Learning Online Communicating with the hotel on daily basis, based on excellent customer service. Accurate with problem solving, dealing in the best and rapid way with urgencies. Group accomodation request for North Europe, strong negotiation in order to achieve best rates & conditions to maximize the profit. Worked up IBM AS400 Kuoni Anti Corruption Course Regulation-LEON Learning Online

Waiter

• Mar 2015 - Jun 2015

Work to accomplish the daily routine.Serve food at the table, greeting customers and delivering a high standard service. Work to accomplish the daily routine.Serve food at the table, greeting customers and delivering a high standard service.

Receptionist

• Dec 2013 - Jan 2015

Do the CI and CO and register the document with "box safe", make reservations using and balance cash. Help the guest in the daily routine, respond on the switchboard and sort calls. Worked up Protel. ROYAL CONTINENTAL HOTEL 4* Do the CI and CO and register the document with "box safe", make reservations using and balance cash. Help the guest in the daily routine, respond on the switchboard and sort calls. Worked up Protel. ROYAL CONTINENTAL HOTEL 4*

Bar Manager

• Jun 2013 - Oct 2013

Open and close the premises, manage the daily routine of orders and control the delivery. Preparing drinks and coffees ,directing and train the staff. Using and balance cash register. Open and close the premises, manage the daily routine of orders and control the delivery. Preparing drinks and coffees ,directing and train the staff. Using and balance cash register.

Bartender

• Mar 2012 - May 2013

Open and close the premises, manage the daily routine of orders preparing coktails and coffees wine and spirits and serve to the guest.Using and balance cash register. Open and close the premises, manage the daily routine of orders preparing coktails and coffees wine and spirits and serve to the guest.Using and balance cash register.

Barista Waiter

• Jul 2011 - Feb 2012

Work together with the owner in order to accomplish the daily routine, prepare and serve coffees in a busy restourant cafe. cash register duties. Work together with the owner in order to accomplish the daily routine, prepare and serve coffees in a busy restourant cafe. cash register duties.

Waiter Barista Receptionist

• Jan 2001 - Dec 2005

Waiting on tables, barman at venue`s bar .Assisting guests with their arrival and departures covering the reception desk , tour guide. Waiting on tables, barman at venue`s bar .Assisting guests with their arrival and departures covering the reception desk , tour guide.