Experience

Buckaroo

• Netherlands
• Financial Services
• 100 - 200 Employee

• Product Manager

  • Jul 2018 - Present

  Product Introductions (Launch), Pricing, Acquiring, Cards, Product Marketing, Product Training, Product hand-over to the organization, Payment Methods Product Introductions (Launch), Pricing, Acquiring, Cards, Product Marketing, Product Training, Product hand-over to the organization, Payment Methods



Worldline Financial Services

• Financial Services
• 700 & Above Employee

• Business Analyst Cards Acquiring

  • Aug 2017 - Apr 2018

  Temporary role in an Agile project to rationalise the equensWorldline Processing infrastructure. Analyse/describe/judge Cards Acquiring Payments Processing features/requirements - always with the Business rationale in mind: 1) Why do we need it? 2) Is it a priority for now? The focus was to put effort in both adding business value and reducing the lead time of the analysis. Temporary role in an Agile project to rationalise the equensWorldline Processing infrastructure. Analyse/describe/judge Cards Acquiring Payments Processing features/requirements - always with the Business rationale in mind: 1) Why do we need it? 2) Is it a priority for now? The focus was to put effort in both adding business value and reducing the lead time of the analysis.



Looking / available for a new Job Opportunity

• Product Expert Payments / e-Commerce

  • Dec 2015 - Jul 2017

  Closely following the Trends in the Payments & Cards / eCommerce / Retail and FinTech Market Closely following the Trends in the Payments & Cards / eCommerce / Retail and FinTech Market



Worldline Merchant Services

• Financial Services
• 500 - 600 Employee

• Key Account Manager Partners

  • Jul 2012 - Jul 2015

  Acting as the Ingenico sales outlet for a number of Dutch business partners. Partners consist of a large Reseller, Banking Companies, Acquirers & alternative Payment Schemes. PSP Solutions based on Ingenico e-Commerce, m-Commerce, eTerminal (MoTo) Payment Services (all SaaS based) including 'White Label' models and adjacent Fraud & Collect solutions. RESPONSIBILITIES: • Articulate the Ingenico e-Commerce Payment Services proposition • Driving growth at Business Partners • Established relationships with (new) key contacts; Investigating new opportunities ACHIEVEMENTS: • Exceeded the Revenue Target for 2014 • Established relationships with (new) key contacts within Partners • Organised strategic sessions at Partners including Ingenico Senior Management



Worldline Financial Services

• Financial Services
• 700 & Above Employee

• Product Manager Card Not Present (CNP) Acquiring

  • Jul 2010 - Jul 2012

  RESPONSIBILITIES: • Explain e-Commerce/m-Commerce product concepts towards the market (PSPs & Merchants) • Clarify new CNP service ( Cards) concepts/developments to the organization • Participate in expert teams to provide direction to the companies e-Commerce and Mobile strategy • Serve as an intermediate between Merchants, Payment Service Providers (PSPs), DCC Providers, Payments Processor and Credit Card Companies • Drive changes through multiple IT systems (externally), Operations (processes/procedures), F&A in order to achieve Product Development/Innovation within Card Scheme boundaries ACCOMPLISHMENTS: • Development/Introduction of new CNP services and features: Cross Border expansion (7 countries), Recurring Payments, e-Dynamic Currency Conversion, Maestro e-Commerce, 3-D Secure authentication, New Online Mail Order/Telephone order system • Act as the subject matter expert to the organization for the entire e/m-Commerce//MOTO chain • Act as the intermediary between Sales/Marketing and Operations (and other disciplines) • Successful migration of the entire e-Commerce Merchant base to another Payment Processor



PaySquare SE

• Netherlands
• Financial Services
• 1 - 100 Employee

• Technical Product Manager e-Commerce

  • Jun 2006 - Jun 2010

  See more recent job description under Equens SE. PaySquare Product Management / Operations had been migrated from PaySquare into the parent company Equens. See more recent job description under Equens SE. PaySquare Product Management / Operations had been migrated from PaySquare into the parent company Equens.



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Service Account Manager

  • Nov 2003 - Jan 2006

  RESPONSIBILITIES:• Managing In-Life Telecoms/ICT services for Multinationals (Industry and Services Sector) • Responsible for the overall service relationship with designated accounts • Ongoing improvements of the customer experience with regards to BT services.• Build and maintain highly developed relationships with designated accounts and the BT community to effectively progress service issues, plans and service/SLA improvements• Manage complex ‘Managed Applications’ and Telecoms business environments: Application Hosting, Server based computing (Citrix farm), FR, MPLS, ATM, Internet Access, Business Voice and Remote AccessACCOMPLISHMENTS:• Drive improvements in operations triggered by escalations and critical incident management.• Generate operational working documents e.g. service procedures with designated accounts • Negotiate/manage the set-up of a new on-line network monitoring tool for an account

• Global Account Manager

  • Dec 2002 - Nov 2003

  RESPONSIBILITIES:Revenue, order intake & customer satisfaction targetsACCOMPLISHMENTS:• Fully developed the network/service proposition for a leading worldwide automotive company including strategic selling and taking the lead in: a BT global account team; technology solution/design; project plan for the transition of 3rd party services to BT and in-life support. Involve the global account team in multiple visits/contacts with the client's European Regional HQ and the US HQ during the sales cycle. As the result we ended up in the last and final round with this sales prospect.• Analysing designated global accounts and their market and work out an account development plan• Initiate 3 major sales opportunities, mainly non-standard and solutions wraps



Infonet

• Telecommunications
• 100 - 200 Employee

• Regional Sales Director (Commercial Manager)

  • Jan 2002 - Sep 2002

  REGION: Central/Eastern Europe + Middle East - reporting into the Infonet president EMEA RESPONSIBILITIES: Revenue target of USD 8 Million + Assure smooth support to affiliates ACCOMPLISHMENTS: • Develop the strategy and step-by step approach for the region • Set up reliable sales funnel in conjunction with sales manager/country manager per country • Initiate/perform 3 workshops with Saudi Arabia, Lithuania and Israel (explain business model, F&A procedures, systems, product portfolio and discuss sales opportunities)



AUCS

• Channel Manager (Commercial Manager)

  • Feb 2001 - Dec 2001

  RESPONSIBILITIES: • Drive a commercial program: migrating existing customers to a new contract and/or network platform • Qualify opportunities with channel sales team and discuss sales tactics for prospects ACCOMPLISHMENTS: • Achieved the 2001 migration target for Switzerland (physical migration and/or new contracts – based on the number of contracts and contract revenue) • Establish/maintain a sales/contract management information system including risk analysis • Maintain/expand a solid working relationship with the sales team of the Swiss channel



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Data Specialist / Senior Sales Support Manager

  • Aug 1997 - Jan 2001

  RESPONSIBILITIES/ACHIEVEMENTS: • Supporting multiple international sales channels (Belgium, France, Germany, Spain, Sweden, Switzerland, UK, US) • Qualify sales opportunities / determine the necessity of working out non-standard solution (customer requirements versus product and organisational capabilities) • Lead negotiations and work out non-standard service solutions or special pricing conditions • Guide and train distributors how to successfully apply for ‘non-standards’ • Training and coaching ‘of new Sales Support employees’ at the office



KPN

• Netherlands
• Telecommunications
• 700 & Above Employee

• Sales Executive – Datacom

  • Aug 1994 - Jul 1997

  Well on track for the sales target (approximately Euro 5.3 Million)Sales has been established with the international data services portfolio of Unisource and AT&T-Unisource and LAN/WAN systems solutions and PTO Infrastructure

• Sales/Network Engineer - Datacom

  • Sep 1992 - Aug 1994

  Commercial and technical selling, design and support of LAN/WAN systems solutions



PTT Telecom

• Account Support Co-ordinator

  • Sep 1989 - Aug 1992