Experience

Higher Focus Media, LLC
• United States
• Staffing and Recruiting
• 1 - 100 Employee
• Account Manager

  • Nov 2022 - Present


Alpha & Omega, maintenance and construction

• Director of Operations

  • Dec 2020 - Apr 2022

• Director of Operations

  • Dec 2020 - Apr 2022



OneLink

• United States
• Advertising Services
• 1 - 100 Employee

• Client Product Trainer

  • Sep 2019 - Dec 2019

  To train brand new associates how to handle calls and what to expect being on the phone. To guide and train them on the client's product and system.

• Team Leader

  • Mar 2018 - Aug 2019

  To be in charge of a group of associates and guiding them and their mentors to reach client and company goals.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Team Leader

  • Aug 2017 - Jan 2018

  Developing and guiding a new team of sales associates. Developing and guiding a new team of sales associates.

• Operations Manager

  • Jul 2016 - May 2017

  Client point of contact for the client and guiding the leaders to success by supporting and guiding them in their role and strengthen the bench. Participating in client and company meetings. Making sure that attrition, staffing, quality and other KPI's are on goal. Client point of contact for the client and guiding the leaders to success by supporting and guiding them in their role and strengthen the bench. Participating in client and company meetings. Making sure that attrition, staffing, quality and other KPI's are on goal.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Team Leader

  • Dec 2013 - Dec 2013

  Guiding and leading and leading a group of associates to make sure quality and clients KPI's are reached.

• Trainer US Cellular

  • Nov 2010 - Nov 2013

  In charge to train new customer service representatives for US Cellular. A wireless carrier from United States that is know for the best customer service in the world who is one of the clients of Stream Global Services. Started at Stream in the end of November 2010 as an associate for Match.com a know dating website. After 6 months I started to work as an customer service representative for US Cellular. But after 1 month I was asked to become a trainer what I do until today.


Scheidegger Opleidingen BV
• Senior Adviseur

  • 2006 - 2008

Primera Beuninigen
• Owner

  • Jun 2003 - Jun 2006

Sigarenzaak P.C.J. Olij
• Owner

  • Aug 1995 - May 2003