Experience

Mercedes-Benz Vans BeLux

• Belgium
• Automotive
• 1 - 100 Employee

• COO Sales & After Sales

  • Jan 2021 - Present

  • Head of Commercial operations Sales & After Sales for Vans BeLux • Responsibility for Sales & After Sales KPIs • Member of the BeNeLux Board & Dealer Commission• Leading the commercial team Sales & After Sales

• Head of After Sales

  • May 2014 - Jan 2021

  • Managing total After Sales Vans business BeLux (service, parts, accessories, warranty) • Profit & loss, budget and planning responsibility • Member of the BeNeLux Board & Dealer Commission• Leading team of District Managers, Key Account Mgt Parts & Service Contracts, Product Mgt & Communications, Technical Operations, Customer Services, Parts Logistics & Business reporting



Mercedes-Benz Belgium

• Belgium
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Business Development Manager Own Retail AS

  • Nov 2011 - Apr 2014

  • Turnaround program to improve the After Sales performance of 16 own retail dealerships based on 3 strategic pillars: Professional Operations, Profitable Growth and Delighted Customers • Program design, communication, implementation and follow up • Organization of dealer workshops to generate local action plans • Steering of 2 After Sales zone managers & reporting to After Sales Director

• Executive Management Assistant to CEO

  • Feb 2009 - Oct 2011

  • Strategic project management for the CEO of Mercedes-Benz BeLux • Set up of Board meetings • Support in daily CEO operations

• District Manager Sales Mercedes-Benz Cars

  • Jul 2005 - Jan 2009

  • In charge of dealerships (private and own retail) in region Brussels and Flanders for sales Mercedes-Benz passenger cars and smart • Manage the implementation of the commercial strategy & actions with dealerships in order to increase sales volumes and improve customer satisfaction• Define and negotiate yearly dealer sales objectives• Follow up of sales variable margin system with dealerships

• Sales Projects Coordinator smart France

  • Jan 2005 - Jun 2005

  • Exchange program Mercedes-Benz & smart France• Support in several sales projects

• Marketing Analyst & Communication MB Cars

  • May 2002 - Dec 2004

  • Generate and analyze sales market figures for Mercedes-Benz cars• Support product managers in price comparisons, development of commercial actions and preparation of trainings• Follow up of the customer satisfaction surveys• Support in development of marketing communications & CRM program • Follow up of marketing budgets• Rollout and training of sales software program in the dealer network