Experience

Manufacture Roger Dubuis

• Switzerland
• Luxury Goods & Jewelry
• 200 - 300 Employee

• Head Of Customer Service

  • Feb 2020 - Present

  Région de Genève, Suisse



Vacheron Constantin

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• CS International Support Manager

  • Jun 2015 - Jan 2020

  Région de Genève, Suisse Insure the support for Worldwide Customer Service by providing spare parts, training and technical information Management : 9 Head count – 4 teams Scope: - Spare parts Supply chain : Purchase, Worldwide CS Supply and Logistic - Training watchmaking : Management of the worldwide watchmaking skills - Market Support : Technical Help Desk, Extranet CS, Master Data, csBOM, Exploded view ,Travel CS audit - Projects: All transversal project / Analysis, KPI / Service Policy… Show more Insure the support for Worldwide Customer Service by providing spare parts, training and technical information Management : 9 Head count – 4 teams Scope: - Spare parts Supply chain : Purchase, Worldwide CS Supply and Logistic - Training watchmaking : Management of the worldwide watchmaking skills - Market Support : Technical Help Desk, Extranet CS, Master Data, csBOM, Exploded view ,Travel CS audit - Projects: All transversal project / Analysis, KPI / Service Policy / Pricing Policy / Product development - IT Development / Reporting: Excel/VBA Tools home made to manage all CS activities (Repair flow and Support activities): productivity, lead time, Forecast, Supply, Stocks, Completion data

• Market Support and Data Base CS Manager

  • May 2013 - Jun 2015

  Région de Genève, Suisse Insure the technical support for WW CS Management : 2 Head count – 1 team Scope : - Spare Market Support : Technical Help Desk, Extranet CS, Master Data, csBOM, Exploded view



HoboProd

• Technology, Information and Internet
• 1 - 100 Employee

• Project Lead Manager

  • Jan 2012 - Nov 2013

  - ERP developement (Specification, developement and Roll Out) - HR Trainee Management



Thales

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Asset Life cycle Management & Financial manager

  • Nov 2010 - Mar 2013

  Elancourt Maintenance of all IT devices & management control for 5 IT service centers Management : 7 engineers – 2 teams Scope : - Asset IT: Maintenance and Licensing mgt - 6000 servers - 4 Data Center - Data Base: Customer asset mgt, data base completion - Finance: Budget 50M€, Forecast, Analysis, Mgt control, internal audit, Dashboard, cost killing - IT Development: Excel/VBA Tools homemade – Cost Estimate, Dashboard, Forecast and Budget tools

• Finance and Management control Trainee

  • May 2010 - Nov 2010

  Budget, Forecast, Analysis, Mgt control, internal audit, Dashboard, cost killing



EPFL (École polytechnique fédérale de Lausanne)

• Switzerland
• Higher Education
• 700 & Above Employee

• Travail de diplome Microfluidique LMIS2

  • Feb 2008 - Feb 2009

  Recherche, conception, fabrication et test d'un mixer micro fluidique fabriqué par micro sablage

• Travail de semestre LPM

  • Sep 2007 - Feb 2008

  développement, conception, fabrication et test d'un anémomètre thermique destiné à un avion autonome de 10 gramme.



Bracco

• Pharmaceutical Manufacturing
• 700 & Above Employee

• Ingenior trainee

  • Jul 2008 - Sep 2008

  Bio medical micro injector conception Scope: -Research and Development: Benchmark, functional analysis, CAO conception, product development, prototype realization, Test and calibration