Pierre Sur

Product Manager/Product Owner at Eleven Labs
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Contact Information
us****@****om
(386) 825-5501
Location
Paris, Île-de-France, France, FR
Languages
  • Français Native or bilingual proficiency
  • Anglais Full professional proficiency
  • Allemand Limited working proficiency

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Experience

    • France
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Product Manager/Product Owner
      • Oct 2019 - Present

    • France
    • Broadcast Media Production and Distribution
    • 200 - 300 Employee
    • Product Manager
      • Nov 2021 - Present

      Piloted the redesign of the website for learning French as a foreign language - francaisfacile.rfi.fr : - Set the roadmap & vision - Lean (UX Canvas, Opportunity Solution tree) - Led the discovery effort to help the team better understand real pain points and needs of our personae & find the most fit solutions to these problems (User interviews/tests, surveys, user panel) - Delivered significant increase in all our KPIs (NPS from 32 to 50, +50% visits, +20% time spent/visit) - Set up a new toolset to achieve our discovery goals with Hotjar, Typeform, Calendly - Aligned and involved key stakeholders (dev team, editorial team, top management) through several techniques and frameworks: lean ux canvas, co-creation workshops, shared discovery learnings - Coordinated delivery across all teams (front, back, api) to manage interdependencies and priorities - Handled website configurations utilizing JSON-based page builders Show less

    • Netherlands
    • Education Management
    • 100 - 200 Employee
    • Product Owner
      • Oct 2019 - Oct 2021

      - Organize workshops to collect the needs of users and internal teams (user flow, user story mapping, user interviews) - Challenge the client's UX vision and disseminate design principles and fundamental usability rules - Prioritize features (MoSCoW) based on user value, technical complexity, time criticality - Define the product vision with the Project Manager and Business Owner - Write user stories and detailed acceptance criteria - Create wireframes, mock-ups and interactive prototypes (balsamiq, figma, invision) - Creation of complete documentation (user flow, business rules recap, confluence page) to align all stakeholders on complex business rules - Participation and/or animation of agile meetings (backlog refinement, sprint planning, retrospectives, stand-up) - Manage stakeholder expectations, ensuring clarity and transparency of priorities and commitments throughout the product cycle: participation in workshops, demos at the end of each sprint, business demos at each release, team training - Is the go-to person for any questions or communication related to the product/features, specific to an internal audience. Show less

  • Cristel USA
    • Greater New York City Area
    • North America Marketing Manager
      • Jan 2018 - Jun 2019

      Cristel is a French manufacturer and seller of high end cookware. Defined a shared vision for the company’s marketing strategy for the US market, backed by customer research and experimentations. Developed new website features with engineers to promote our brand. Increased the website traffic by +133%, website e-commerce revenue by +169%, and Amazon sales by +252%. Generated and nurtured leads through cross-channel marketing campaigns, inbound/outbound marketing and SEO optimization. Cristel is a French manufacturer and seller of high end cookware. Defined a shared vision for the company’s marketing strategy for the US market, backed by customer research and experimentations. Developed new website features with engineers to promote our brand. Increased the website traffic by +133%, website e-commerce revenue by +169%, and Amazon sales by +252%. Generated and nurtured leads through cross-channel marketing campaigns, inbound/outbound marketing and SEO optimization.

    • France
    • Computer Games
    • 700 & Above Employee
    • EMEA Brand & Digital Marketing Assistant
      • Sep 2016 - Aug 2017

      Led quantitative customer research to segment our player base and address adequate marketing content. Conducted promotion tools creation in collaboration with cross-functional teams to increase monetization, acquisition and retention for the games The Crew (12M players) and Rainbow Six Siege (40M). Supported and coordinated marketing campaigns with 15 foreign subsidiaries from EMEA zone (Europe, Middle East, Asia). Led quantitative customer research to segment our player base and address adequate marketing content. Conducted promotion tools creation in collaboration with cross-functional teams to increase monetization, acquisition and retention for the games The Crew (12M players) and Rainbow Six Siege (40M). Supported and coordinated marketing campaigns with 15 foreign subsidiaries from EMEA zone (Europe, Middle East, Asia).

    • United Kingdom
    • Manufacturing
    • 700 & Above Employee
    • Europe Product Manager Junior
      • Mar 2016 - Aug 2016

      Implemented a new European B2B e-commerce website and trained on-site Swedish and Dutch business units. Led features development by coordinating cross-functional teams of engineers, designers and business units. Prioritized backlog, wrote and tested user stories to ensure feature completion. Implemented a new European B2B e-commerce website and trained on-site Swedish and Dutch business units. Led features development by coordinating cross-functional teams of engineers, designers and business units. Prioritized backlog, wrote and tested user stories to ensure feature completion.

    • France
    • Technology, Information and Internet
    • 1 - 100 Employee
    • E-CRM Webmarketing Assistant
      • Aug 2015 - Jan 2016

      Viadeo is the first professional social network in France and has 65 million members in the world. • Developed customer loyalty and commitment by implementing E-CRM strategy • Created new emails/mobile push and focused on automatisation, personalisation, segmentation and triggerd events • Created original editorial content for emails/mobile push and participated in its graphic design • Analysed email/mobile push campaign performance data to optimize CRM strategy • Managed a partnership by building project plans, organising and ensuring timely completion • Followed competitors’ activity as well as CRM market trends and analysed opportunities Show less

  • Planètes
    • Région de Grenoble, France
    • Vice-Président
      • May 2014 - May 2015

      Planètes is a communication, digital and audiovisual association. • Managed a team of 60 people during the Student Entrepreneurship Festival of Grenoble • Negociated with companies, monitored projects and ensured deadlines • Made and edited promotional videos for associations and companies Planètes is a communication, digital and audiovisual association. • Managed a team of 60 people during the Student Entrepreneurship Festival of Grenoble • Negociated with companies, monitored projects and ensured deadlines • Made and edited promotional videos for associations and companies

  • Escapade
    • Région de Grenoble, France
    • Membre polyvalent
      • May 2014 - Jul 2014

      Escapade est l'association qui accueille près de 4000 admissibles passant leurs concours oraux à Grenoble Ecole de Management chaque année. • Réalisation film de promotion de Grenoble Ecole de Management • Accueil des étudiants au sein de l'ESC/Grenoble Ecole de Management • Elaboration discours de vente auprès des étudiants • Démarchage partenaires Escapade est l'association qui accueille près de 4000 admissibles passant leurs concours oraux à Grenoble Ecole de Management chaque année. • Réalisation film de promotion de Grenoble Ecole de Management • Accueil des étudiants au sein de l'ESC/Grenoble Ecole de Management • Elaboration discours de vente auprès des étudiants • Démarchage partenaires

  • Roots'n'Culture
    • Région de Grenoble, France
    • Chef de projet - Promotion du Festival In
      • Oct 2013 - May 2014

      Roots'n'Culture est une association qui organise plusieurs festivals musicaux étudiants autour des thèmes de la musique et de la solidarité. En 2014, le festival In a rassemblé un peu plus de 5000 personnes. • Gestion et mobilisation d'une équipe de 8 personnes • Animation de l’équipe projet (organisation des réunions, communication de l’ordre du jour, des CR,…) • Gestion des relations avec les partenaires et prestataires • Utilisation outils gestion de projet : GANTT, rétro-planning, plan d'action avec QQOQC, RACI • Elaboration d'un plan de communication Show less

    • Membre Commission Association
      • Oct 2013 - Apr 2014

      Planètes est l'association de communication et audiovisuelle de Grenoble Ecole de Management. • Réalisation de vidéos promotionnelles et court-métrages pour les associations de Grenoble Ecole de Management • Utilisation logiciels de montage vidéo : Premier Pro/After Effect. Planètes est l'association de communication et audiovisuelle de Grenoble Ecole de Management. • Réalisation de vidéos promotionnelles et court-métrages pour les associations de Grenoble Ecole de Management • Utilisation logiciels de montage vidéo : Premier Pro/After Effect.

Education

  • Grenoble Ecole de Management
    Master’s Degree, Marketing/Communication
    2013 - 2017
  • Lycée Lavoisier, Paris V
    Classe Préparatoire Economique et Commerciale (Option Scientifique)
    2011 - 2013
  • Lycée Boulloche, Livry-Gargan
    Baccalauréat, Scientifique
    2008 - 2011

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