Experience

Liquid Group

• Singapore
• Financial Services
• 1 - 100 Employee

• Principal Product Manager/Business Analyst

  • Oct 2023 - Present

  Singapore



foodpanda

• Singapore
• Internet Marketplace Platforms
• 700 & Above Employee

• Product Manager APAC

  • Oct 2021 - Oct 2023

  Singapore



oCap Management

• Head of Product

  • Jan 2020 - Dec 2020

  Singapore Define & Develop lending offering • Maintain, and execute product development roadmap to deliver best-in-class lending products and AI driven credit platform. • Forecast revenue and savings opportunities associated with product development initiatives. • Translate high level product concepts and business requirements into features and software product backlog. • Leverage product management techniques to develop platform vision, backlog, release plan. • Work with Risk to define… Show more Define & Develop lending offering • Maintain, and execute product development roadmap to deliver best-in-class lending products and AI driven credit platform. • Forecast revenue and savings opportunities associated with product development initiatives. • Translate high level product concepts and business requirements into features and software product backlog. • Leverage product management techniques to develop platform vision, backlog, release plan. • Work with Risk to define scorecard scoring mechanism and eligibility criteria. Market Intelligence • Undertake competition research, including mapping comparative products and in-depth analysis. Provide insights on product positioning including emerging trends. • Organise internal end-to-end testing session to collate feedback and plan future sprints. Project & Relationship Management • Work closely with peers for product backlog management and to ensure a clear understanding of project objectives and priorities throughout the development cycle. • Lead daily stand-up and sprint review/planning session to keep project on track. • Lead a team of 5 developers and software engineers, communicate and manage senior management, internal/external teams (acquirer, partners). • Assume full end-to-end product responsibility by defining all aspects of the product in collaboration with internal stakeholders. • Lead product demonstrations with C-Suite amongst partners, showcasing unique capabilities and product differentiation. Business Support • Assume the role of a Product Owner within agile development process • Support internal teams, implementation, training, and customer support teams through activities such as product knowledge transfer sessions, leading product demonstrations and responding to information requests. • Define the scope for integration of chatbot technology and support its implementation. • Develop and create all related support product documentation and processes Show less



Institute of Customer Service

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Strategy and Product Portfolio Manager

  • Feb 2013 - Apr 2019

  London Define & Develop Portfolio of Products - Identify value proposition and potential member targets to ensure efficient adoption - Formulate product launch roadmap that includes model for pricing, multi-year growth strategy and recalibration of products’ offering to meet members’ objectives Product Performance & Market Intelligence - Mine data to determine in-life product management strategies for members and maintain a regular flow of market intelligence to internal teams that… Show more Define & Develop Portfolio of Products - Identify value proposition and potential member targets to ensure efficient adoption - Formulate product launch roadmap that includes model for pricing, multi-year growth strategy and recalibration of products’ offering to meet members’ objectives Product Performance & Market Intelligence - Mine data to determine in-life product management strategies for members and maintain a regular flow of market intelligence to internal teams that includes competitor insights and environmental scanning Project & Relationship Management - Lead development and maintenance of products on web platforms by managing external developers and software engineers - Lead a team of 2, communicate and manage stakeholder relations with senior management, internal and external teams (marketing, sales, research agency, standard & quality, human resources and finance) Business Development Support - Provide business development support by scoping commercial opportunities, developing business cases to influence new product development or enhancement to existing products - Expand products’ reach internationally through partnerships and localisation Significant Highlights - Work with member's customer service teams to support their customer service strategy development by implementing induction programs, support accreditation achievement and embed internal and external surveys for constant data flow - Successfully launched nine new or refreshed products in first two years and project managed the recalibrations of membership pricing and benefits - Developed metrics for five key products to track usage, market penetration and measure of members’ customer satisfaction level - Lead the buy-in process for developing and relaunching products by presenting business cases to the directorate and CEO - Work with senior management team to implement new member products and communicate across membership base Show less



Techtronic Industries - TTI

• United States
• Manufacturing
• 700 & Above Employee

• EMEA Product Manager

  • Oct 2011 - Jan 2013

  Marlow, United Kingdom Product Owner - Strategic and cross-functional role working closely with engineering, suppliers, operations, marketing and legal to define portfolio of products and specifications required across EMEA - Controlled SKU variations for markets and retailers - Monitored performance of product streams against KPIs - Competitor analysis to support pricing and development of features, customers and market profiling to allow a clear understanding of product and category trends across… Show more Product Owner - Strategic and cross-functional role working closely with engineering, suppliers, operations, marketing and legal to define portfolio of products and specifications required across EMEA - Controlled SKU variations for markets and retailers - Monitored performance of product streams against KPIs - Competitor analysis to support pricing and development of features, customers and market profiling to allow a clear understanding of product and category trends across Europe - Defined product features & specifications required on future product launches and working with Supply Chain, Technical, Finance, Sales & Customer services for roll-out Brand and Marketing - Developed online support platform with web team - Supported the development and implementation of new brand identity as well as local promotional activities - Worked with Brand & Communication team on launch packs and merchandise range Significant Highlights - Successfully launched three lines of petrol garden tools products across EMEA with an increase in sales of 35.2% for the petrol chainsaw range. - Worked with the sales & marketing teams in the region to deliver necessary products for range, national promotions, as well as for customer specific promotions with B&Q (UK), Leroy Merlin (France) and Globus (Germany) - Increase of 12% of sale in Leroy Merlin for petrol hedge trimmer range through in-store promotion (complimentary accessories with purchase) Show less



AkzoNobel

• Netherlands
• Chemical Manufacturing
• 700 & Above Employee

• Freelance - Brand/Product management

  • Feb 2011 - Sep 2011

  Slough, United Kingdom - Led and delivered product life cycle roadmaps, critical milestones and build on brand management of range of products assigned - Day-to-day management of web-design team to develop new Dulux Trade website - Implementation of marketing activities to support products’ go-to-market plans - Managed public relations and design agencies, as well as team members Significant Highlight - Oversaw the full relaunch of two products that were previously recalled, including working with… Show more - Led and delivered product life cycle roadmaps, critical milestones and build on brand management of range of products assigned - Day-to-day management of web-design team to develop new Dulux Trade website - Implementation of marketing activities to support products’ go-to-market plans - Managed public relations and design agencies, as well as team members Significant Highlight - Oversaw the full relaunch of two products that were previously recalled, including working with the research and engineering team to ensure formulaion was accurate, testing with decorators and painters and creating all relaunch materials Show less



Spectrum Brands, Inc

• United States
• Manufacturing
• 700 & Above Employee

• European Junior Product Manager

  • Sep 2009 - Feb 2011

  - Managed the creation process for new product ranges, packaging, instruction booklets alongside the US and Asian NPD teams - Organised product testing and briefed research agencies to determine consumer needs (GFK, Nielsen) and data required for analysis of market trends and consumer insights - Managed digital and creative agencies for updates to website as well as design development process through to approvals for packaging and collaterals - Market planning and activations… Show more - Managed the creation process for new product ranges, packaging, instruction booklets alongside the US and Asian NPD teams - Organised product testing and briefed research agencies to determine consumer needs (GFK, Nielsen) and data required for analysis of market trends and consumer insights - Managed digital and creative agencies for updates to website as well as design development process through to approvals for packaging and collaterals - Market planning and activations, including development and execution of through-the-line campaigns

• Assistant Brand Manager

  • Sep 2008 - Aug 2009

• European marketing assistant

  • Feb 2008 - Aug 2008



Rothobaby design

• Sales and marketing trainee

  • Oct 2006 - Oct 2007