Experience

City Colleges of Chicago-Malcolm X College

• United States
• Higher Education
• 100 - 200 Employee

• Director, Tutoring Support Services

  • Jan 2022 - Present

  Develop robust academic support services and other data-driven strategies to impact student success. Creating content for tutoring and other supplemental instructional programs for students in need of academic support. Oversea the delivery of quality tutoring programs and wrap-around services. Work collaboratively with college administrators, faculty and managers from areas of Enrollment Management, Student Retention and Success and Student Affairs to establish processes to identify “at risk” students and to develop intervention strategies for engaging students in obtaining tutoring and other support services needed for academic success. Show less



Purpose Workforce Solutions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Executive Training Manager

  • Feb 2020 - Dec 2021

  Work with the CEO to develop targeted pre-placement training programs for Assigned Employees. Oversee the administration of training programs. Track and evaluate outcomes of training programs. Work closely with Purpose’s Recruiting team to screen candidates. Work closely with Purpose’s Coaching/Workplace Persistence team to address skills/training gaps identified in our Assigned Employees post-placement. Work closely with Purpose clients to ensure that training programs are designed to deliver Assigned Employees who can be successful in their organizations. Show less



ATS Institute of Technology

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Student and Academic Services

  • Aug 2019 - Mar 2020

  As Director of Student and Academic Services I am responsible for key operations, transactions, and processes to ensure student success, equity of access, and the integrity of an ATS education: Student Services Center - Enrich the student experience through collaborative outreach, innovative solutions, and by educating and empowering staff. Promote student success through accurate and responsive monitoring and advisement in the areas of academics and student behavior. Responsible for the development and implementation of a retention plan for the College, designed to assist students in progressing towards diploma completion. Support campus veterans and dependents in the areas of financial stability, medical/mental health, social support, academics, and employment. ATS Registrar's Office - Monitor and maintain the integrity of academic policies and the student information system Student Financial Services - Manage the Colleges billing and payment of student tuition and fees, and lead the College financial literacy program for students. Show less



NewRoot Learning Institute

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Social Emotional Learning Specialist

  • Aug 2018 - May 2019

  Build and own a relationship with one of Umoja’s partner schools, including relationships with school leaders, teachers, and counselors ● Plan and execute programming at these schools, including coordinating site-specific evaluation efforts and program model implementation ● Design, facilitate and coach teachers in one-on-one settings and professional development sessions on a variety of educational constructs, but especially those related to the Social and Emotional Learning (SEL) needs of students in order to support academic achievement ● Model facilitation techniques with teachers around the appropriate implementation of Umoja’s experiential curriculum in classrooms ● Organize teams of students, teachers, and faculty leaders to support the implementation of seminar initiatives including seminar classes, student development days, and postsecondary programming ● Refine seminar curricula modules on an ongoing basis and ensure alignment with school and district goals and Illinois State learning standards ● Engage with students at partner schools through strategic collaborations that support school-wide goals ● Provide thought-partnership and capacity building support to school leaders to ensure impactful collaboration toward student outcomes ● Work as a member of Umoja’s Social-Emotional Learning Team to build and evaluate program models as well as monitor program progress. Support the planning, preparation and implementation of annual summer Umoja University professional development for teachers, youth development professionals and school teams ● Establish and maintain proactive working relationships with community organizations, professional partners, and other service providers in support of seminar and program initiatives at partner school ● Complete all organizational documentation and reporting requirements for services, activities, and program expenses Show less



Chicago Public Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• College and Career Counselor

  • May 2015 - Jan 2018

  Taught introductory course in college readiness and Career Technical Education. Work with low income, first generation students, in addition to social-emotional issue related to household and community. Work directly with a caseload 30-40 participants for academic advising program development, mentoring and persistence. Align at-risk students with appropriate tools and resources to prevent drop out. Facilitated workshops on college enrichment, FAFSA, dual-enrollment, college transition, resume building and cultural awareness. Manage or lead various special projects/programs that provide career and academic related support. Coordinate and host financial aid workshops/seminars for all students and their parents. Supervise 3 part-time tutors, 2 part-time parent advocates and one part-time student advocate/Learning Specialist. Meet with students individually and in groups to discuss personal aspirations, college and career choices, and develop an Individual Learning Plan (ILP). Spearhead and support college and career exploration and awareness activities. Facilitate meetings between college and career representatives and students. Serve as school-level point person for district-wide exploration and awareness activities. Support college and career readiness through development of academic and personal/social expectations and achievement. Coordinate university, business and government resources at the school level that support the attainment of quality College and Career opportunities. Show less



Department of Education

• Rolling Meadows, Illinois

• Manager of Default Resolution Team

  • Apr 2014 - Jun 2015

  • Interviewed, assisted in the hiring process and trained incoming staff. Prepared weekly schedules • Counseling current and former students directly about how to achieve educational goals. • Coach and develop a team of 12-15 account representatives • Perform detailed one-on-one training with new and existing staff members. • Analyze various productivity reports and interpret results into necessary training • Conduct staff meetings when necessary. • Ensure that all compliance areas are adhered to including Client SOW standards, laws and regulations, and FMS/Dept. of Ed. standard operating procedures. • Monitor key performance indicators of daily/weekly productivity reports Show less



DeVry Education Group

• United States
• Higher Education
• 300 - 400 Employee

• Manager of Student Services

  • May 2010 - Feb 2014

  Handles all incoming service-related inquiries (including, but not limited to, technical issues, textbook and HUB questions and concerns), via phone and electronic communication avenues within established service metrics. Provides general information to all students taking online courses and handles general requests such as report card requests, transcript requests, website information, and clearing holds. Provides follow-up to students with service-related requests as necessary. Works with the Academic Advising team as needed to ensure all issues and inquiries are handled in a timely fashion. Attends and satisfactorily completes training certification programs specified for Level 1 SSC. Consistently meets/exceed service metrics that are set in place (including, but not limited to service level percentages, call monitoring scores, and right now case resolution). Complete Level 1 training for all programs (this training and program certification will provide the opportunity to advance to a Level 2. Assists will special projects as well as other duties as assigned. Show less



Northern Illinois University

• United States
• Higher Education
• 700 & Above Employee

• Community Advisor

  • Nov 2007 - Dec 2008

  The Community Advisor is a student staff member who lives on the floor and works under the direct supervision of a Hall Director or Graduate Hall Director. It is the Community Advisor's job to encourage individual growth while promoting a safe, secure, and welcoming community where students can have a positive living and learning experience. The Community Advisor is a student staff member who lives on the floor and works under the direct supervision of a Hall Director or Graduate Hall Director. It is the Community Advisor's job to encourage individual growth while promoting a safe, secure, and welcoming community where students can have a positive living and learning experience.