Customer Service Representative

• Jul 2018 - Present

Human Resources and Office Administrator

• Jun 2017 - Jun 2018

House Painter

• Oct 2016 - May 2017

Polling Officer/Clerk

• Aug 2016 - Sep 2016

• Worked advanced poll and Election Day Halifax/Needham by-election • Entered and updated elections NS Database quickly and efficiently while processing electors. • Diffused tense situations with electors in a friendly professional manner. • Adopted to system failures to process electors efficiently and accurately. • Provided report to improve software system. • Worked advanced poll and Election Day Halifax/Needham by-election • Entered and updated elections NS Database quickly and efficiently while processing electors. • Diffused tense situations with electors in a friendly professional manner. • Adopted to system failures to process electors efficiently and accurately. • Provided report to improve software system.

Security Guard, Client Safety

• 2012 - 2014

• Screened staff and visitors to call centre. • Performed security checks • Diffused potentially tense situations within and outside of call centre • Enforced call centre policies in calm and professional manner • Initiated maintenance repairs with Crombie REIT when necessary. • Performed tasks required by the client outside of the normal scope. • Screened staff and visitors to call centre. • Performed security checks • Diffused potentially tense situations within and outside of call centre • Enforced call centre policies in calm and professional manner • Initiated maintenance repairs with Crombie REIT when necessary. • Performed tasks required by the client outside of the normal scope.

Senior Inside Sales Representative

• 2011 - 2012

• Called American Federal Government customers to sell multi-function copiers and services. • Diffused situations with upset customers • Trained in “Client Centered Selling” including uncovering and handling objections. • Called American Federal Government customers to sell multi-function copiers and services. • Diffused situations with upset customers • Trained in “Client Centered Selling” including uncovering and handling objections.

Copy Centre Supervisor

• 1996 - 2011

• Supervised/ trained employees in sales and production in several copy and print centres. • Trouble-shoot and support staff all Staples copy and print locations in Atlantic Canada. • Managed inventory and loss prevention; Conducted interviews for new hires • Managed inventory for production and retail products. • Supervised/ trained employees in sales and production in several copy and print centres. • Trouble-shoot and support staff all Staples copy and print locations in Atlantic Canada. • Managed inventory and loss prevention; Conducted interviews for new hires • Managed inventory for production and retail products.