Chief Transformation Officer

• May 2023 - Present

Chief Process Officer

• Feb 2022 - Apr 2023

Full management of an accreditation program (ACI - Accréditation Canada International) :Compliant in over 2000 criteria related to clinical and medical practices, leadership, and institution governance.Implementation of a program structure involving:- 15 streams leaders- 70+ stream members covering all areas of the hospital group.Standardization of the compliance process in 5 major steps including interpretation, capacity building, training, deployment, support (clinical, project management, continuous improvement) at 4 sites.Roll out and follow up of processes on +100 services (care, medical and administrative). Gold certification of the full HRS group.Major progression on topics such as continuous improvement mindset and patient partnership Show less

Admission Operations and Program Manager

• Sep 2019 - Jan 2022

Strategy definition and deployment for 24 departements including admission and discharge, call centers, planning department.Operational management of +100 people.Admission program definition and implementation, which includes:Full Voice of The Customer program including interviews (+100 patients, nurse managers and doctors), litterature and complaints analysis, benchmark. Admission Pathway Digitalization: implementation of digital queuing systems enabling instant data capture and distribution of patients based on staff skills / traffic (up to 20% waiting time reduction), self admission kiosks project management (implementation Q2 2022, expected 25% process cycle efficiency) integrated in a future project of digital pre admission concept.Centralization process: Reduction from 5 to 4 admission sites and from 21 to 14 admission points (-33%) with patient pathway optimisation and patient experience simplification.Operational optimization : full functional analysis based on process flow tasks duration measurement to standardise missions, trigger externalization, evaluate and demonstrate the hospital added value of all missions done at admissions. 10% efficiency gain already obtained, another 9% planned.Project management : design and implementation of a vaccination center (from a gym space to an 8 steps vaccination pathway: +2500 vaccinated staff, +40 doctors involved ), and related operational management (admin and nurse staff, MDI) leading to a cycle time under 5minutes and less than 0,5% lost doses.Case study of a command center (patient pathway ressource planning program, from project definition to implementation plan)Lean training: animation of a Lean academy for staff (6 sigma Green belt level) including 6 months lean project coaching Show less

Supply Chain & Operations Project Manager EMEA, Packaging Inks

• Jan 2017 - Aug 2019

Initiation, Development and Implementation of Supply Chain and Operations transformation projects in Europe and globally (NA, APAC, LATAM, ANZ): digitalization and automation, footprint rationalization and product portfolio development.Lean approach deployment on European sites: DMAIC method leading to production and planning processes redesign, MDI implementation, 5S...Management of cross functional teams.

Customer Service & Project Manager

• Jan 2013 - Dec 2016

Conception and implementation of Flint Group’s European Customer Service Vision: structuring of 25 European departments (including steering committee, benchmark, standards, training process, work instructions, audit process…).Development and implementation of projects at national level: relocation of the export function in Lodz (Poland), coordination of a central warehouse implementation (11% to 70% of direct deliveries in 6 months), management of the transition to the Euro SAP version…Management of the French Customer Service and Sales desk departments (up to 9 people), including order to cash and customer satisfaction management responsibility. Management of a project cross functional team of 7 European managers. Show less

Local Controller

• Feb 2008 - Dec 2012

Financial evaluation of operational projects, business cases, requests for financial contracts, and investments. Budget process accountability

Product Manager Print media

• Jul 2003 - Jan 2007

Management of the spot colors project: sub-contracting of a product range, including facility closure, dealer partnership and pricing, knowledge and production transfer. Product range management and market intelligence. Inventory management: slow moving and obsolete stocks decreased by 30%. Management of the spot colors project: sub-contracting of a product range, including facility closure, dealer partnership and pricing, knowledge and production transfer. Product range management and market intelligence. Inventory management: slow moving and obsolete stocks decreased by 30%.

Product Manager Assistant

• Jun 2002 - Jun 2003

Coordination of Intercompany contacts (representing French products in the group and group products in France) Market surveys Coordination of Intercompany contacts (representing French products in the group and group products in France) Market surveys