Experience

Kings County Family Court

• United States
• Legal Services
• 1 - 100 Employee

• Operations Supervisor & Education Liaison

  • Jan 2013 - Present

  -Organize workshops and advise students academically -Schedule team meetings, prepare monthly reports, create and revise policies and procedures -Oversee the tutorial program by supervising sessions, train new tutors, and tutor all subjects: Math, Science, Languages, Regent Exams, SAT, PSAT, College Entrance Exam, etc. -Maintain continuity of work operations by documenting and communicating needed actions to the director. -Manage a team of 11 program staff across the five boroughs.



Grand Street Settlement

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Community Outreach Specialist- Attendance Teacher

  • Aug 2016 - Dec 2020

  -Integrated school and community by forming partnership, connecting neighborhood resources, and advocating on behalf of students, parents, and teachers for benefits and services. -Created long term alliances by acting as a liaison between staff, parents and community partners -Aided teachers with lesson plans and curriculum development -Promoted community events, organized and finalized projects by working closely with program director -Defused tensions and de-escalate conflictual… Show more -Integrated school and community by forming partnership, connecting neighborhood resources, and advocating on behalf of students, parents, and teachers for benefits and services. -Created long term alliances by acting as a liaison between staff, parents and community partners -Aided teachers with lesson plans and curriculum development -Promoted community events, organized and finalized projects by working closely with program director -Defused tensions and de-escalate conflictual situations Show less



Hunter College

• United States
• Higher Education
• 700 & Above Employee

• Administrative Assistant

  • Jun 2013 - Aug 2016

  695 Park Ave, New York, NY 10065 • Welcomed International Students to the office and assist them with I-20 process, employment (CPT, OPT) options, immigration process, and other CUNY resources. • Assisted the director with workshops (H1B, Academic, etc.), made arrangement and reservations for events and follow up with vendors. • Assisted in preparing meeting, reports and briefing book. • Monitored, updated and managed the ISO (International Students Office) website on a need basis. • Advised students and helped… Show more • Welcomed International Students to the office and assist them with I-20 process, employment (CPT, OPT) options, immigration process, and other CUNY resources. • Assisted the director with workshops (H1B, Academic, etc.), made arrangement and reservations for events and follow up with vendors. • Assisted in preparing meeting, reports and briefing book. • Monitored, updated and managed the ISO (International Students Office) website on a need basis. • Advised students and helped them set up electronic systems (CUNY 1st, Blackboard, etc.) • Replied to e-mails, handled phone calls and took messages. • Coordinated and handled arrangements for busy calendar meetings, set up appointments and meetings. • Transcribed, formatted, edited, retrieved, copied and transmitted: text, data and graphics. • Set up and kept office equipment’s (fax, copiers, scanners, etc.) operational. • Maintained office operations by receiving and distributing communications. Show less



Kingsborough Community College

• United States
• Higher Education
• 700 & Above Employee

• Academic Tutor

  • Jan 2011 - May 2013

  2001 Oriental Blvd, Brooklyn, NY 112235 Tutor • Prepared, organized tutoring lesson plans • Tutored: Math (Pre-Algebra to Calculus 2), French, and Spanish. • Lab: Translated documents in French and Spanish as well as prepared audio tape for lab work.



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Coach/ Technology Support Specialist

  • Sep 2010 - May 2013

  -Handled technical support related calls in English , French and Spanish -Assisted customer with electronics (TV, computers, routers, Blu-ray’s, dvd's, camcorders, etc.) set up and repairs (troubleshooted all electronics devices and gaming consoles). -Assisted other agents with electronic equipment, repair, download, etc.…



New York City 311

• Government Administration
• 1 - 100 Employee

• Customer Service Specialist

  • Apr 2011 - Dec 2012

  Customer Service Representative (CSR) • Dispatched emergency calls and registered call data. • Took reports and filed complaints. • Performed data entries as well as generated computer reports. • Answered phones, identified customers' need and assist accordingly.



Pizza Hut

• United States
• Restaurants
• 700 & Above Employee

• Manager

  • Nov 2007 - Mar 2010

  -Greeted and welcomed customers to the store -Cashed out customers, assisted with busy phones -Prepared cash audits, organized credits cards settlements, office documents and registered store inventories -Made Bank deposits, tracked expenses, purchased orders, requisitions and reimbursement -Assigned respective duties to staff and supervised assigned task -Managed employees, teams and provided customer services



University of Maryland

• United States
• Higher Education
• 700 & Above Employee

• Team Member/Tour Guide

  • Jun 2007 - Dec 2008

  -Welcomed students and guests to the Ellicott Building -Directed students and guests within the facility and campus -Cashed out students and guests



Prince George's County Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Translator

  • Jun 2007 - Jun 2007

  Translator/Office Assistant for the ESOL and International Student Counseling Office • Assisted parents with registration guidelines and procedures. • Translated for both parent(s) and child in French, Spanish, and English. • Filled, organized and handled daily office paper work. • Scheduled weekly delivery and pick up through UPS, USPS and FEDEX.