System Administrator and IT Desk Manager

• Jan 2022 - Present

Key responsibilities • To serve as a single point of contact for IT users • To ensure smooth operation of our Servers & Services • Overlook Mailing Systems • Reporting to Head of Operations Tasks in detail • Monitoring • Ensure Quick Response to critical outages - Web Servers, Google Services, Wifi • User Support • Help a growing team with individual Hardware/Software configurations • Servers & Services • Maintain Linux Servers • Manage Google Workspace Accounts • Administration of CRM System • Administration of Mailing System • Backup Management • Data Security • Interface to system specialists and external service providers • Vienna Office Infrastructure • Office Access and Security System • Office Video Conferencing System(s) • Wifi & LAN Network • Website design and management (PartyParty, European Capital of Democracy, Democracy Technologies) •. Mailing (MailChimp, Odoo) and CRM design, implementation and Training. Show less

Information Technology Consultant, Web Developer

• Jan 2020 - Dec 2021

IT Group Consultant at LearningOnline.XYZ

• Jan 2018 - Nov 2020

IT Group Consultant

• Jan 2009 - Dec 2017

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. • Maintained energy and enthusiasm in fast-paced environment. • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion. • Worked flexible hours; night, weekend, and holiday shifts. • Prepared variety of different written communications, reports and documents to ensure smooth operations. • Completed minor preventative maintenance and mechanical repairs on equipment. • Demonstrated respect, friendliness and willingness to help wherever needed. • Identified issues, analyzed information and provided solutions to problems. • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment. • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. • Eliminated downtime and maximized revenue by providing top project quality control. • Used critical thinking to break down problems, evaluate solutions and make decisions. • Developed and maintained courteous and effective working relationships. • Master hardware proficiency. • Resolved problems, improved operations and provided exceptional service. • Monitored all company inventory to ensure stock levels and databases were updated. • Proved successful working within tight deadlines and fast-paced atmosphere. • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. • Delivered all projects to customer locations within specific timeframes. Show less