Piero Ngadiuba. Assoc CIPD, MAHRI
Head Of Human Resources and Operations at ENY consulting FZCO- Claim this Profile
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Bio
Credentials
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Associate Member
CIPDApr, 2021- Sep, 2024 -
Certified Professional Member of AHRI
Australian HR Institute (AHRI)Mar, 2021- Sep, 2024 -
HR and Digital Transformation
LinkedInDec, 2020- Sep, 2024 -
Strategic Human Resources
LinkedInOct, 2020- Sep, 2024 -
project management professional
CHIJGZ RESOURCES LTDSep, 2015- Sep, 2024
Experience
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ENY consulting FZCO
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United Arab Emirates
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Head Of Human Resources and Operations
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Mar 2021 - Present
PASSIONATE - BOLD – CARE Human Resource passionate, entrepreneur with the desire to keep learning and getting involved with the innovative and disruptive technology in performing our everyday task. With the focus of growing the ENY Consulting brand, it is important to be fully involved with the human resource activities and projects to ensure the smooth operations of the company. My role gives me the opportunity to be involved in all activities of the company. Running the day-to-day operations of the company including but not limited to: Leading the recruitment and training for ENY clients. Ensuring visa and insurance applications are done in a timely manner. Drafting and implementing company policy and procedures Conducting job analysis, recruiting and onboarding consultants. Ensuring consultants and partners are paid on time. creating company budget and ensuring the company runs its operations according to budget. Negotiating contract terms and payment terms with customers. Creating different forms of contracts for clients and sub-contractors Ensuring company VAT returns is done in a timely manner. Revamping, copywriting and making sure all companies social media outlets are updated accordingly. Fully involved with the business development processes Fully involved with the company finances Seeking key strategic partners. Show less
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Emirates NBD
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United Arab Emirates
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Banking
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700 & Above Employee
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Operations and Customer Service Executive
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Jun 2018 - Feb 2021
• Resolving customer issues and complaints by researching and exploring answers and alternative solutions • Raising different request to successfully complete customer's transactions • Selling additional services by recognizing opportunities to up-sell products and explaining bank products • (Achieved so far approximately AED 10.2M) Resolving and answering customer's banking queries in a timely manner • Enhancing organization reputation by wowing customers through providing exceptional customer experience • Providing solutions to client’s financial issues • Explaining and providing cost saving alternatives to client’s credit card queries • Explaining bank products to clients and how they can benefit from them to suits their needs • Providing best financial alternatives to ensure the customer is able to meet up with payment deadlines and avoiding bank charges as much as possible • Providing details explanation of bank fees and charges • Described product and service details to customers to provide information on benefits and advantages. • Provided company information and policies to customers upon inquiry and answered questions via phone, email. • Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems. • Explained online self-help options to customers to promote additional and after-hours support choices. • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies. • Solicited customer engagement in loyalty programs to enhance company revenue generation. • Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement. Show less
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du
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United Arab Emirates
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Telecommunications
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700 & Above Employee
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Senior Sales Executive
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Mar 2017 - May 2018
• Promoting sales of product and services • Providing customer services and solving customer queries Processing daily financial reports • Assisting with the stock count and reports • Making sure the out-of-stock products are replenished timely • Managing communications with back-office and other various departments to provide adequate service and solutions to customer issues • Providing all information on products and services to customers, going the extra-mile to assist select the best product that suits the customer • Explaining to the customer how selecting the ideal product and services can save them money. • Created prospect rapport by approaching leads and cultivating strong business relationships through sales. • Demonstrated products and features to customers, answered questions and overcame objections. • Employed effective problem-solving techniques, increasing client satisfaction ratings. • Shaped sales approaches to individual clients, facilitating relationships with customers. • Collaborated with assistant managers to open and close sales office, handle large transactions and manage inventory Show less
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Human Resource Operation Administrator
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Aug 2014 - Jul 2016
• Recruiting, On-boarding new hires and following up their development • Keeping track of inventory and ordering supplies Supervised works in the electrical substation including renovations Managing the maintenance of office and facility equipment, saved over $40,000 in replacement of equipment. • Coordinated meetings for department both in office and on site. • Supported technical and Engineering team by handling all administrative tasks. • Assisted in recruiting, hiring. • Drafted invoices for completed work. • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. • Collaborate with HR team members to develop and implement HR initiatives and programs Show less
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Human Resources Administrative Officer
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Aug 2012 - Jun 2014
• Scheduled meetings and travel arrangements Managing office supplies, filing system, expenses to be made available during audit reports. • Assisting in the recruiting and On-boarding process of new hires • Introduced new office policies and ensured everyone understood and abide by it • Assisting in sourcing and enrolling children into the Orphan Vulnerable program Organizing fund raising events for the foundation • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. • Participated in team-building activities to enhance working relationships. Show less
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Education
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2016 - 2019
University of Wollongong in Dubai
Master’s Degree, Business in Human Resources Management -
2008 - 2014
Caritas University
Bachelor's degree, Industrial Relations and Personnel Management
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