Pierce Lindo
Account Executive at The BrancHR Group- Claim this Profile
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Bio
Credentials
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Smart Serve Ontario
Smart Serve OntarioJul, 2023- Nov, 2024
Experience
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The BrancHR Group
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United States
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Human Resources Services
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1 - 100 Employee
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Account Executive
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Dec 2022 - Present
As an Account Executives at BrancHR, we can take an objective look at the organization, analyze the efforts currently being made, suggest new strategies and provide support and services to help implement measurable changes to foster a better work culture. As an Account Executives at BrancHR, we can take an objective look at the organization, analyze the efforts currently being made, suggest new strategies and provide support and services to help implement measurable changes to foster a better work culture.
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Innovative Arts
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Performing Arts
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1 - 100 Employee
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Studio & Facilities Manager
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Jul 2020 - Present
●Responsible for administrative and day-to-day tasks of a musical theatre & film studio ● Develop marketing campaigns and sales initiatives to generate new leads, increase enrollments and optimize YoY student retention ● Manage teacher schedules & attendance for virtual and in-person classes ● Process new student enrollment and recommend program placement ● Produce audition tapes for theatre, film & television casting calls ● Design & build stage props and theatrical sets ● Manage the storage, organization and cataloging of an off-site warehouse ● Entrusted with personal tasks and errands for the studio owner ● Perform daily studio upkeep and equipment/software troubleshooting ● design and implemented Covid Safety procedures during the pandemic Show less
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Dominion Voting Systems
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Regional Trainer - Elections Ontario
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Apr 2022 - Jun 2022
● Training Specialist tasked with educating and certification of the election officials/polling officers in preparation for the 2022 provincial elections. ● provided auxiliary support to Elections Canada throughout the entire election cycle to aid in troubleshooting voting technology, answer queries regarding voting regulations, and facilitate the opening and closing of the polls. ● Trained polling officers on using "assisted voting technology" and laws regarding the Accessibility for Ontarians with Disabilities Act ● Performed Pre and Post-election technology calibration to ensure accuracy Show less
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Aspire Lifestyles
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United States
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Travel Arrangements
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700 & Above Employee
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Advocacy and Care Team - Supervisor
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Jul 2014 - May 2020
● Supervised the escalations department for a call center, providing bespoke travel & lifestyles services to the elite clientele of a Fortune 500 company ● Responsibilities included: investigating fraud, resolving financial disputes, monitoring a centralized inbox and triaging of all complaints ● Creatively negotiated remedies with the client to repair soured experiences ● My team of 9 was responsible for monitoring the quality and compliance metrics of over 200 service agents, working across 3 international offices ● Worked collaboratively with my peers to seamlessly provide 24/7 coverage to the service recovery hotline dedicated to time-sensitive escalations ● Coached agents on job performance: identifying learning opportunities and building action plans to improve their call quality and maximize KPIs ● Forged and fostered new partnerships with local and international vendors ● Participated in monthly call calibrations to examine and analyze trends ● Brainstorming alongside the CEO and executive leadership team to and implement company-wide changes to preemptively mitigate payouts ● Designed and presented training sessions to new and existing agents ● Represented the client as a brand ambassador at international events ● Maintained front-end responsibilities as a Relationship Manager to 7 accounts designated “Tier 1” for their aggregated spend & notoriety ● Proven ability to work under pressure, and meet tight deadlines; all while surpassing personal metrics and performing under budget Show less
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Merriam Music Inc
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Canada
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Musicians
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1 - 100 Employee
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Education Advisor (sales & customer care executive)
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Aug 2013 - Jul 2014
●Worked as a part of the new student enrolment and advisory team, I was responsible for the holistic care of new and existing students. ●Tasked with meeting aggressive targets for lead generation, admission and retention, ● Interviewed incoming students to determine existing skill levels and recommend placement with the most compatible teacher. ● Worked collaboratively on new sales strategy & lead generation ● Provided general customer care and program counselling ● Maintain good communication and working relationships with all teachers ● Responsible for creating and tracking online advertisements across multiple platforms ● Coordinated students and equipment for offsite performances Show less
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Education
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2009 - 2013
University of Technology, Jamaica
Bachelor of Laws - LLB -
Sheridan College
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2007 - 2009
University of the Commonwealth Caribbean (UCC)
Associate's degree
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