EVP,Head of Operations and Operational Risk

• Jan 2018 - Present

Currently leading Operations and Operational Risk Department which covers Loan Operations, Registration, Insurance Operation, Customer Services, Procurement, Operational Risk and Surprise Check. My main role includes • Establish Operational Strategies and Standardization to align with the corporate strategies and communicate the strategies to the team to ensure alignment in functions objectives • Lead and manage the team to ensure overall quality and efficiency of daily operations and compliance to all regulations and policies • Provide management supports to ensure company target achievement • Develop talent management. Mentoring, coaching and facilitating key talent within operations Show less

SVP, Head of Operations and IT Support Division

• Jan 2016 - Dec 2017

Reported directly to Chief Information & Operations Officer at Krungsri Bank, I have managed Operations and IT support division, an integrated function of Operations and IT that supports CIOO to execute key strategic initiatives, to ensure the strategy alignment of IT and Operations group. Selected highlights in the last position under Head of Operations and IT support Division role• IT Project Management – Led the team to launch Collateral Valuation System (2016), Bank system infrastructure support for NTL Revolving card project (2015), HKL IT Integration (2016) • International Branch support – Provided IT support for Laos and Hong Kong Branch. Implemented Laos SWIFT Hubbing (2016)• Digital Operations – Led the team to implement real-time global funds transfer service between Krungsri Thai and Laos using Blockchain’s Interledger technology (2017) and initiated and completed Robotic Process Automation assessment and Proof Of Concept in Operations (2017) Show less

Head of Special Project Department

• Jan 2012 - Dec 2015

Key role and highlights are:- As IT Project Manager, led the system implementation to support BTMU Integration under Operations Taskforce (Dec 2014)- Enabled the launch of several projects including Lao Corebanking replacement (July 2013), BCEL ATM connectivity (May 2014), enhancement of O9 system and ATM in Laos (Nov 2014)- Being IBM Contract Manger as part of IBM outsourcing governance- Successfully led IBM Infrastructure outsourcing contract project for BAY (2012) and extended scope to AYCAP and AYCAL (2013) Show less

Vice President of Back office Transformation

• Jul 2010 - Dec 2011

Project leadership role for Back Office Integration as part of bank's Transformation Team. Responsibilities covered Strategic Cost Management initiatives and Back office Integration for the Bank and its subsidiaries

Assistant Vice President

• Sep 2005 - Jun 2010

Various project leadership roles across consumer finance business e.g. Regional Operations, Call Center, Bank Operations, Risk Technology and Accounting. Key highlights include:• Regional Operations Manager to lead Call Center Improvement Initiatives across Asia and support Southeast Asia’s productivity drive by developing the regional operations reporting and framework• Led the launch of several new products/process improvement in Call Center including• Changing to new IVR Platform, shifting from static to dynamic platform where it allows more flexibility in changes and modification which will result in enhancing customer experiences through the IVR• Increasing Sales Opportunity in Call Center through system modification such as Multiple Campaign offering per each inbound call, Insurance expansion, apply for Utility payment on call, Acquisition system and Credit card Anti-attrition system• Process improvement in call center such as launching 2 Way SMS, IVR Improvement Project , Retention Unit set up to reduce Credit Card attrition rate, Call Reduction Project to reduce repeated call and increase customer experience• Made Thailand won the award for 'Significant Contribution to S2S in Asia' from continuous growth and exceeding target since 2003• Led the setup of several projects for GE Money Retail Bank including Call Center, Telebanking, ATM Pool member, design of Continuous Cashier Cheque used for Cheque disbursement of GE Capital Auto Lease and Telephone Identification Number used for GE Money Retail Bank’s IVR Show less

Management Development Program

• Sep 2003 - Aug 2005