Pia Basaya

Business Operations Support at Smart Chemical Services
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Contact Information
us****@****om
(386) 825-5501
Location
Philippines, PH

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Experience

    • United States
    • Oil and Gas
    • 1 - 100 Employee
    • Business Operations Support
      • Jan 2020 - Present

    • Mergers and Acquisitions Associate
      • Jul 2020 - Feb 2021

    • United States
    • Accounting
    • 1 - 100 Employee
    • Bookkeeper
      • May 2020 - Sep 2020

      *Maintains accounts by verifying, allocating, and posting transactions.*Balances account by reconciling entries.*Maintains general ledger by transferring account summaries.*Balances general ledger by preparing a trial balance; reconciling entries.*Maintains historical records by filing documents.*Prepares financial reports by collecting, analyzing, and summarizing account information and trends. *Maintains accounts by verifying, allocating, and posting transactions.*Balances account by reconciling entries.*Maintains general ledger by transferring account summaries.*Balances general ledger by preparing a trial balance; reconciling entries.*Maintains historical records by filing documents.*Prepares financial reports by collecting, analyzing, and summarizing account information and trends.

    • US Bookkeeper/Digital Marketing/ US Real Estate Property Manager
      • Oct 2014 - Jan 2020

      • Generate invoices for customers and tenants. Verify the accuracy of the invoices.• Investigate and resolve billing and account discrepancies/• Reconcile all bank accounts, credit card and online payment accounts.• Maintain financial records of finance related transactions in Quickbooks Online.• Check Vendor Invoices, Schedule payments and Record payment transactions in Quickbooks.• Enter credit card transactions, Income Distribution and other transactions in Quickbooks.• Perform month-end closing duties and prepare the trial balance• Contact delinquent customers to secure payment.• Generate Weekly aging reports, Balance Sheet, Income Statement, Cash Flow Reports from Propertyware and Quickbooks and submit reports to the Investors.• Performing accounts reconciliation and other accounting duties within the company• Assist Property Manager in other related property management duties.• Overseeing customer delivery billing and cash receipts processing.• Proper recording and application of cash, management of outstanding invoices, and direct interfacing with customers on collection matters and dispute resolution.• Support Management by providing timely and accurate payment and account standing information.• Manage AR Analyst and AP Analyst• Customer Admin- Managing incoming calls and customer service inquiries, Respond to urgent customer inquiries via e-mail, ticket or phone calls. Identifying and assessing customers’ needs to achieve satisfaction. Submit Responses to customer disputes or chargebacks• Order Processing – Fulfilling Customer Order• Manage Inventory• Social Media- Create Content for posting to different platforms such as FB, Instagram, Twitter and Linkedin• Oversee the entire operations of the resort- including lodging, housekeeping, guest services, finance, promotions and quality control. • Vendor Management- facilitate and maintain vendors relationships between Business and suppliers, negotiating contracts, creating vendor standards.

    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • QBookkeeper/ Property Manager/ Social Media
      • Oct 2011 - Jan 2020

      • Generate invoices for customers and tenants. Verify the accuracy of the invoices.• Investigate and resolve billing and account discrepancies/• Reconcile all bank accounts, credit card and online payment accounts.• Maintain financial records of finance related transactions in Quickbooks Online.• Check Vendor Invoices, Schedule payments and Record payment transactions in Quickbooks.• Enter credit card transactions, Income Distribution and other transactions in Quickbooks.• Perform month-end closing duties and prepare the trial balance• Contact delinquent customers to secure payment.• Generate Weekly aging reports, Balance Sheet, Income Statement, Cash Flow Reports from Propertyware and Quickbooks and submit reports to the Investors.• Performing accounts reconciliation and other accounting duties within the company• Assist Property Manager in other related property management duties.• Overseeing customer delivery billing and cash receipts processing.• Proper recording and application of cash, management of outstanding invoices, and direct interfacing with customers on collection matters and dispute resolution.• Support Management by providing timely and accurate payment and account standing information.• Manage AR Analyst and AP Analyst• Customer Admin- Managing incoming calls and customer service inquiries, Respond to urgent customer inquiries via e-mail, ticket or phone calls. Identifying and assessing customers’ needs to achieve satisfaction. Submit Responses to customer disputes or chargebacks• Order Processing – Fulfilling Customer Order• Manage Inventory• Social Media- Create Content for posting to different platforms such as FB, Instagram, Twitter and Linkedin• Oversee the entire operations of the resort- including lodging, housekeeping, guest services, finance, promotions and quality control. • Vendor Management- facilitate and maintain vendors relationships between Business and suppliers, negotiating contracts, creating vendor standards.

    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Senior Accounts Receivable
      • Oct 2011 - Aug 2014

      • Mainly responsible for verifying the completeness and correctness of invoices for clients. Ensure that clients are billed accurately.• Reviewing and ensuring backups are available for all invoices done by the Analyst• Take lead and assist the analyst in communicating all invoicing issues to operations and clients.• Respond to and resolve customer inquiries and potential disputes.• Review and evaluate customer contracts.• Determines financial status by comparing and analyzing plans and forecasts with actual results.• Analyze results and variances; Identify trends; Recommend actions.• Perform root cause analysis and related corrective actions for any issues.• Through knowledge of Accounts, customers and systems provide support to other internal organizations (for example: Operations and financial planning and analysis).• Work across departments to identify and implement process and system improvements.• Provide assistance or training to co-workers as required on subject matter expertise.

    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Senior Accounts Receivable
      • Oct 2011 - Jan 2013

      • Responsible for activities assigned by the OTC Lead• Process A/R billings/invoices and adjustments which would include credit and debit memos, based on requests sent through email and/or current billing schedule• Provides required business unit reporting and other required information, when needed• Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface) before prescribed period close with minimum supervision• Provides assistance to queries and requests being sent via email or distribution list• Excellent communication skills to ensure effective collaboration with other customers and collections team. • Update process documentation as needed.

    • United Arab Emirates
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • General Accountant
      • Jan 2008 - Jan 2010

      Billing• Supervised AR clerks in issuing and managing invoice preparation of all European, Spanish, America, GCC markets bookings of Dessert Adventure plus ensuring accurate & complete information is entered to the invoices.( can process 150 Invoices per day)• Analyze and maintain customer credit limits. Meet clients, if appropriate, to resolve issues. • Checking of special offers to be given to customers based on the contracted rates.• Computing transfer rates, hotel rates, & handling fees and then add up to client invoices.• Verifying all Hotels offers such as terms, discounts and special rates given to customers.• Responsible for Issuing Debit/Credit Note, posting and allocating.• Catering to Desert Adventure reservation agent’s inquiry regarding rates of hotel, transfers, special offers, etc which are not reflected or may be unclear in the contracted rates and status of invoices.Collections/ Cash Application/Accounts Payable• Preparing and Send statement of the clients and follow up for payments.• Monitoring special accounts of clients and follow up the same as or when needed.• Allocate payment against Invoice• Answering Client inquiry and complaints in a professional manner• Check hotel Invoices against D.A Invoices and contact the hotel if there are discrepancies.• Responsible for checking the cancellation charges of cancelled bookings• Reconciling Excursions booking of the clients and make sure that all Excursions booking has been invoiced and sent to the client• Coordinate with the Sales Department regarding the opening of new clients account with Desert.• Reports to the CFO regarding the booking status of the clients, analyzes and give recommendations why there’s a decrease/increase of sales for the month.• Performing accounts reconciliation and other accounting duties within the company

    • Philippines
    • Food & Beverages
    • 700 & Above Employee
    • Financial Analyst/ Hyperion Enterprise Suppor
      • Jan 2006 - Dec 2007

Education

  • Saint Paul University Quezon City
    Bachelor of Science - BS, Bachelor of Science in Accountancy
    1999 - 2003

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