Experience

National Processing Company
• United States
• Financial Services
• 100 - 200 Employee
• Relationship Manager

  • Jul 2006 - Present

NPC a Vantiv company
• Relationship Manager

  • Jul 2006 - Jul 2012


NPC

• Argentina
• IT System Custom Software Development
• 1 - 100 Employee

• Relationship Manager

  • Jul 2006 - Jul 2012

  Manage projects. Implement new merchants and groups-train on systems-develop procedures and project plan-setup new accounts-handle complete implementation from setup to roll out of first merchant (90 days process). Train merchant and group on internal systems and operational processes. Manage projects. Implement new merchants and groups-train on systems-develop procedures and project plan-setup new accounts-handle complete implementation from setup to roll out of first merchant (90 days process). Train merchant and group on internal systems and operational processes.



First Data Merchant Services

• Financial Services
• 700 & Above Employee

• Director

  • Aug 1991 - Dec 2005

  Manage a staff of 10 Relationship Managers who are responsible for the day to day operations for TeleChecks, Gold portfolio. (Annual revenue $100M to $1MM).Selling additional products.Negotiate contracts.Joint visits with staff to present the benefits of TeleCheck, along with regular security and portfolio reviews. Director of Operations for the Full Service Processing ClientsManage a staff of 10 (4 Direct Reports) who are responsible for the day to day operations for the Full Service Clients. Clients include Fleet, Commerce, Moneris, and Bank of Hawaii.Manage a staff of 5 Relationship Managers whose responsibilities include day to day operations with Agent Banks.Selling additional products.Negotiate new and renewal contacts.Director of RetentionSuccessfully manage a staff of 30 direct reports which include 26 Retention Specialist and 4 Production Support Analyst for the Alliances.Interface with Alliance contacts and General Managers regarding retention proactive projects. In 2000 the retention department was responsible for $ 10.2MM in revenue for all alliances.Acted as the onsite Operations Manager for the alliances. Worked closely with the different Alliance Mgmt. groups on global issues.Prior to retention was the Team Leader for the Huntington Alliance. Had three direct reports which worked closely with the bank and alliance on operational issues and revenue projects.Prior to Hagerstown was the liaison between CES and Wells Fargo customer service, sales and support areas in Walnut Creek California.Prior to California was accountable for a $325MM merchant portfolio in credit and debit card processing. Sold new products and added additional locations. Managed attrition below 3% for the fiscal year 1993.Worked closely with Sales Staff to acquire new business and transition to Relationship Manager on accounts over $3MM. Show less

• Director

  • 1991 - 2005


First Data
• Financial Services
• 300 - 400 Employee
• Director

  • 1991 - 2005


First USA, INC

• United States
• Retail

• Marketing Officer

  • Apr 1977 - Aug 1991

  Bank Products; POS Systems/Experience in all areas of Operations, Customer Service, and Sales on both issuing and acquiring sides of the credit card business. Heavy experience working with agent bank and large retail merchants over $2MM. Increased sales of new accounts 66% in 1990. Responsible for retaining business after account set-up and adding additional locations. Responsible for selling new products and training on POS Systems. Successfully managed employees in Merchant processing operations, Customer Service, and new accounts. Prior Employment. Texaco: Service Representative/Gas Credit Cards. Southwestern Bell Telephone: Customer Service/Business Office. Show less