Phyllis Davies
IT Manager at You at Work- Claim this Profile
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Bio
Jackie Crowell
Small company gets acquired by large company. Large company makes many process and managerial changes. Holdover small company employees are resistant to change. Product strategy is unclear. Revenue is well under target. Sound challenging? Phyllis was undaunted by this scenario, stepped right in and went to work on streamlining processes, providing strong leadership to her product team, collaborating with other parts of the business, and generally bringing order to the chaos that previously existed. I am forever indebted to her for her loyalty, tireless work ethic, wisdom and extremely effective approach to process management that she brought to the team that she managed. She left the place in much better shape than she found it! I would relish the opportunity to work with her again.....
Joe Harper
Phyllis brings a structured yet adaptable approach to her work. She is able to make sense of complex problems (product and organisational) and bring order and process to them with ease. In doing so she utilises her own experience and that of others to deliver effective outcomes for customers and colleagues. As a manager Phyllis was very supportive of her direct reports, something I was particularly grateful of in a personally challenging year. I would welcome the opportunity to work with Phyllis again in the future.
Jackie Crowell
Small company gets acquired by large company. Large company makes many process and managerial changes. Holdover small company employees are resistant to change. Product strategy is unclear. Revenue is well under target. Sound challenging? Phyllis was undaunted by this scenario, stepped right in and went to work on streamlining processes, providing strong leadership to her product team, collaborating with other parts of the business, and generally bringing order to the chaos that previously existed. I am forever indebted to her for her loyalty, tireless work ethic, wisdom and extremely effective approach to process management that she brought to the team that she managed. She left the place in much better shape than she found it! I would relish the opportunity to work with her again.....
Joe Harper
Phyllis brings a structured yet adaptable approach to her work. She is able to make sense of complex problems (product and organisational) and bring order and process to them with ease. In doing so she utilises her own experience and that of others to deliver effective outcomes for customers and colleagues. As a manager Phyllis was very supportive of her direct reports, something I was particularly grateful of in a personally challenging year. I would welcome the opportunity to work with Phyllis again in the future.
Jackie Crowell
Small company gets acquired by large company. Large company makes many process and managerial changes. Holdover small company employees are resistant to change. Product strategy is unclear. Revenue is well under target. Sound challenging? Phyllis was undaunted by this scenario, stepped right in and went to work on streamlining processes, providing strong leadership to her product team, collaborating with other parts of the business, and generally bringing order to the chaos that previously existed. I am forever indebted to her for her loyalty, tireless work ethic, wisdom and extremely effective approach to process management that she brought to the team that she managed. She left the place in much better shape than she found it! I would relish the opportunity to work with her again.....
Joe Harper
Phyllis brings a structured yet adaptable approach to her work. She is able to make sense of complex problems (product and organisational) and bring order and process to them with ease. In doing so she utilises her own experience and that of others to deliver effective outcomes for customers and colleagues. As a manager Phyllis was very supportive of her direct reports, something I was particularly grateful of in a personally challenging year. I would welcome the opportunity to work with Phyllis again in the future.
Jackie Crowell
Small company gets acquired by large company. Large company makes many process and managerial changes. Holdover small company employees are resistant to change. Product strategy is unclear. Revenue is well under target. Sound challenging? Phyllis was undaunted by this scenario, stepped right in and went to work on streamlining processes, providing strong leadership to her product team, collaborating with other parts of the business, and generally bringing order to the chaos that previously existed. I am forever indebted to her for her loyalty, tireless work ethic, wisdom and extremely effective approach to process management that she brought to the team that she managed. She left the place in much better shape than she found it! I would relish the opportunity to work with her again.....
Joe Harper
Phyllis brings a structured yet adaptable approach to her work. She is able to make sense of complex problems (product and organisational) and bring order and process to them with ease. In doing so she utilises her own experience and that of others to deliver effective outcomes for customers and colleagues. As a manager Phyllis was very supportive of her direct reports, something I was particularly grateful of in a personally challenging year. I would welcome the opportunity to work with Phyllis again in the future.
Credentials
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Certified Scrum Product Owner
Scrum AllianceNov, 2017- Nov, 2024
Experience
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BenefitHut®️ from YouatWork
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United Kingdom
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Human Resources Services
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1 - 100 Employee
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IT Manager
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Oct 2019 - Present
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Domino Printing
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United Kingdom
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Printing Services
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700 & Above Employee
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Product Owner
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Jan 2019 - Jun 2019
Product Owner for Coding Automation Product Owner for Coding Automation
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UL Solutions
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United States
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International Trade and Development
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700 & Above Employee
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Delivery Product Manager
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Jan 2018 - Dec 2018
Managing our team of Product Owners, Business Analysts and Technical Authors.
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Product Owner
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Jan 2017 - Jan 2018
As a PO at UL I managed requests from four distinct stakeholder streams into a single, prioritised backlog. I translated high-level requirements into detailed user stories and planned these into 2-week sprints for a team of developers split between on-shore and offshore, using the SAFe Agile Framework.
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MyFampal
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Wellness and Fitness Services
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1 - 100 Employee
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Product Owner
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Feb 2016 - Dec 2016
I evaluated requirements, created user stories, conducted UAT and evaluated bug reports. I championed the agile approach and contributed to UX/UI design and marketing. I evaluated requirements, created user stories, conducted UAT and evaluated bug reports. I championed the agile approach and contributed to UX/UI design and marketing.
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Tesco
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United Kingdom
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Retail
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700 & Above Employee
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Product Owner / Service Analyst
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Aug 2011 - Feb 2016
As Product Owner (Business Analyst) in an Agile Design-Develop-Deploy-Run team, I created business requirements as epics and user stories, prioritised, devised acceptance criteria and managed UAT (Jira, TFS) (In-store grocery picking for online). Previously, as Service Analyst, I coordinated handovers between development, deployment and service groups (ITIL) in the UK and offshore. I taught development teams to deliver non-functional requirements making systems easy to use, hard to break and easy to fix. I devised SLAs and KPIs, configured the incident management system (ICCM, Assure), designed problem determination scripts and instructed service teams.
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Operations Manager
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Dec 2002 - Mar 2011
Something different! I managed a company teaching physical skills classes for parents with young children, using the dance teaching qualifications and knowledge I achieved as a hobby. I built one of the most successful UK territories from an ailing franchise; achieved by focusing on quality and new marketing strategy. Something different! I managed a company teaching physical skills classes for parents with young children, using the dance teaching qualifications and knowledge I achieved as a hobby. I built one of the most successful UK territories from an ailing franchise; achieved by focusing on quality and new marketing strategy.
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SDRC Software und Service GmbH
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Germany
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Software Development
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European Technical Support & Education Manager
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Jan 1998 - Sep 2002
I established a new central European Customer Service group. I conducted cost-benefit analysis to build a department of 13, evaluated requirements, devised policy, designed processes, recruited and trained staff, planned and executed the launch. We delivered support and training to external technical customers for an object-oriented PDM/PLM/PKM product (Metaphase, Teamcenter). I managed stakeholders across Europe, in the USA and Asia-Pacific. I established a new central European Customer Service group. I conducted cost-benefit analysis to build a department of 13, evaluated requirements, devised policy, designed processes, recruited and trained staff, planned and executed the launch. We delivered support and training to external technical customers for an object-oriented PDM/PLM/PKM product (Metaphase, Teamcenter). I managed stakeholders across Europe, in the USA and Asia-Pacific.
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Pearson
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United Kingdom
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Education
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700 & Above Employee
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Publishing Operations Manager
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Aug 1993 - Dec 1997
I conducted cultural and procedural change. Logotron had destabilised after rapid growth, I established an effective, motivated team. I created procedures (TQM) and promoted the use of technology. I secured staff buy-in. I managed multiple software development projects (external authors, testers and technical writers), the support service, design, production and outsourced warehousing / order fulfilment. On the management committee, I planned strategy and budgets. We worked in a changing technical environment across three platforms (Acorn, Mac, PC) as we expanded from the education sector into the business sector with our survey package (PinPoint).
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GSK
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United Kingdom
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Pharmaceutical Manufacturing
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700 & Above Employee
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Team Leader, Computing Support & Training
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Feb 1980 - Aug 1993
I started as a programmer then moved through systems analysis and project management roles in to team leading. I created and managed an in-house service department, to address third party package support. I started as a programmer then moved through systems analysis and project management roles in to team leading. I created and managed an in-house service department, to address third party package support.
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British Aerospace
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Stevenage
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Maths Assistant
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Jun 1978 - Sep 1979
I performed programming and mathematical / modelling tasks in APL and Fortran on IBM. I performed programming and mathematical / modelling tasks in APL and Fortran on IBM.
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Education
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1980 - 1985
University of Hertfordshire
Bachelor’s Degree, Mathematics (Applied to Industrial and Economic Systems)
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